Summary

Overview

Work History

Education

Skills

Responsibilities

Timeline

Hi, I’m

KARTHIK. G

Business Analyst

Chennai

Summary

Professional experience in Business analysis/Client management with the knowledge of service delivery and proven multitasking abilities. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health and product success with expertise in optimizing solutions for changing industry landscapes.

Overview

13

years of professional experience

3

years of post-secondary education

4

Languages

Work History

MINDGATE SOLUTIONS PRIVATE LTD

Business Analyst/Corporate Banking

05.2022 - 01.2024

Job overview

Analyzed open orders, backlog, and sales data to provide sales team with insights.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Conducted interviews with key business users to collect information on business processes and user requirements.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Prepared report on common sources of technical issues or Questions for International corporate banking clients and make recommendation to product team.
Collaborated with stakeholders to identify business needs and data sources.
Created dashboards to monitor and track key performance indicators.
Help design, document and maintain system process.
Communicate a plan of action to the management and other teams.
Review the BRD, Prepared FSD and provided walkthrough for key stakeholders for better understanding and seeking the Signoff.
To work collaboratively with clients,IT department and managerial staff.
Implemented business intelligence solutions to increase operational efficiency.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated with stakeholders to define project objectives and criteria.
Contributed to project plans by providing time-scale estimates.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Coordinating and tracking testing during UAT test phase, seeking for sign off, supporting in commercialization, production or BAU support and testing activities.
Updating daily productivity in JIRA Tool

CONCENTRIX/AASAAN JOBS PVT LTD

Business Analyst/Client Management.

01.2019 - 12.2021

Job overview

Understanding requirements and preparation of BRD
Raising clarifications on the requirements, review of FSD
BRD walkthrough to the stakeholders and incorporate the feedback
Addressing business requirements clarifications to the development or testing teams
Involved in testing life cycle and activities
Preparing daily status reports and publish to the stake-holders
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Sanity, SIT, UAT, defect tracking and reporting, DSR preparation.
In house training on BRD documentation, testing, defect management and involved in in-house projects
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Supported leadership team with reporting, analysis and business presentations to inform divisional strategies
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

Intelenet Global

Senior Customer Associate

10.2017 - 07.2018

Job overview

Liaised with DevOps team to integrate business intelligence assets into future development lifecycles
Designed customized data collection models for specific visualization tasks
Created data analysis tools to allow teams to query acquired information for unique details
Improved data gathering, analysis and visualization procedures with strategic optimizations
Improved business direction by prioritizing customers and implementing changes based on collected feedback
Executed analysis of risks and identified risk mitigation strategies
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests
Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

C.R, HINDUJA GLOBAL SOLUTION

Client Service Representative

07.2014 - 05.2016

Job overview

Conducted interviews with key business users to collect information on business processes and user requirements
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
Improved data gathering, analysis and visualization procedures with strategic optimizations
Generated reports, updated spreadsheets and presented results
Documented testing procedures for developers and future testing use
Advised developers on problems with databases, performance and other issues
Developed and maintained defect databases for known issues
Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.

C.R.O, HINDUJA GLOBAL SOLUTION

Customer Service Representative

01.2011 - 08.2013

Job overview

Provided excellent customer service to all ranges of customers
Optimized customer relationship through different strategies
Identified customer requirements and complaints to assist them effectively
Ensured prompt follow up actions on all customers enquires and issues
Resolve customer's problems proactively to ensure absolute customer satisfaction.

Education

Vinayaka Missions University
Chennai

B.E from Biotechnology

05.2006 - 04.2009

University Overview

Skills

Analytical Problem Solving capabilities

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Responsibilities

Responsibilities

Requirement gathering, walkthrough on FSD and BRD documentations.
Identifying business needs, analyzing processes, and recommending solutions to improve efficiency, productivity, and profitability within an organization.
END to END application knowledge and testing.
Domain knowledge on modules including customer, accounts, payments, cheques, swift messages, cards, standing instructions, deposits, loans, digital channels, mobile app projects.
Experienced in Test/defect tracking tools such as JIRA and ZOHO.
Extensive experience in preparation of functional test scenarios, test cases.
Sanity, SIT, UAT, defect tracking and reporting.
Understand the Requirements of the Businesses, work with project stakeholders to understand their needs and translate them into details that developers can comprehend. Furthermore, to interpret the developers' emerging query into specifics that stakeholders can learn.
Co-ordinate and participation of scrum ceremonies including Triage calls, daily stand-up
calls, and release planning.

Timeline

Business Analyst/Corporate Banking

MINDGATE SOLUTIONS PRIVATE LTD

05.2022 - 01.2024

Business Analyst/Client Management.

CONCENTRIX/AASAAN JOBS PVT LTD

01.2019 - 12.2021

Senior Customer Associate

Intelenet Global

10.2017 - 07.2018

Client Service Representative

C.R, HINDUJA GLOBAL SOLUTION

07.2014 - 05.2016

Customer Service Representative

C.R.O, HINDUJA GLOBAL SOLUTION

01.2011 - 08.2013

Vinayaka Missions University

B.E from Biotechnology

05.2006 - 04.2009