Karthik Ganesan
Cyber Security Engineer
Summary
Objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proficient expert with extensive experience in troubleshooting computer hardware and software issues in customer-centric environments. Well-versed in standard operating systems, networking protocols, and technical support procedures. Adept at implementing security protocols, conducting vulnerability assessments, and responding to incidents in fast-paced environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cyber Security Engineer
Comcast (SKY)
Chennai
05.2023 - Current
- Currently employed as a Cyber Security Engineer, responsible for managing third-party company connections and access to the Comcast network.
- Ensure that security protocols are followed during the onboarding and offboarding processes of third-party vendors, including data removal, access revocation, and security assessments.
- Validating fire wall rules for third-party company connections to ensure compliance.
- Implement and manage continuous monitoring of third-party vendor activities to detect and mitigate security threats in real-time.
- Work closely with legal and procurement teams to ensure that contracts with third-party vendors incorporate appropriate security requirements and adhere to industry security standards, regulations, and internal security policies.
Technical Support Engineer
MOVATE Pvt. Ltd
Chennai
06.2022 - 05.2023
- Company Overview: Served as a Technical support engineer for Netgear, a key revenue-generating project for the organization.
- Addressing support requests from end-users and patiently assisting individuals with basic troubleshooting steps.
- Assisting customers with multiple 3rd party applications and hardwares
- Explaining technical information in clear terms to promote better understanding for non-technical users
- Well educated in networking and hands on experience in VPN, NAT, Firewalls, DNS, IP addressing and Packet flows
- Delivering support via phone, email, and remote access using AnyDesk to efficiently resolve customer issues.
- Documenting faults and bugs for referral to development staff for use in updates
- Recommending software and hardware upgrades to minimize lag and enhance overall performance.
Sr. Technical Associate
Tech Mahindra Ltd
Chennai
05.2021 - 06.2022
- Company Overview: Project Involved: Technical support - Telstra Broadband
- Probing customers to find the root cause of the issue to provide them with necessary assistance
- Providing High-quality Technical Support to customers
- Diagnosing & Troubleshooting hardware and software issues
- As a Level 2 tester setting up the right expectation for customers, by identifying existing issues with automated testing tools that provide information about Device status, signal strength, connection speed, port information
Operation Executive
EVENTO (OPC) Pvt. Ltd
Chennai
09.2018 - 12.2020
- Have been working on multiple projects that involve multiple clients of different sectors, with respect to events exhibitions, and brand promotions
- Supervising and coordinating with the vendor's team to complete the production work on time
Education
B.E - Civil Engineering
GOJAN SCHOOL OF BUSINESS AND TECHNOLOGY
India 08.2014 - 04.2018
Skills
Ability to Deal with Changes Effectively
Problem-Solving and Analytical Thinking
Collaboration and Teamwork
Access Control Management
undefinedTimeline
Cyber Security Engineer
Comcast (SKY)
05.2023 - Current
Technical Support Engineer
MOVATE Pvt. Ltd
06.2022 - 05.2023
Sr. Technical Associate
Tech Mahindra Ltd
05.2021 - 06.2022
Operation Executive
EVENTO (OPC) Pvt. Ltd
09.2018 - 12.2020
B.E - Civil Engineering
GOJAN SCHOOL OF BUSINESS AND TECHNOLOGY
08.2014 - 04.2018
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