Karthik Gopal
Hague
Summary
Results-driven PM consultant with expertise in Agile project management, achieving a 95% sprint completion rate through effective backlog refinement and sprint planning. Proven ability to enhance team collaboration and drive continuous improvement initiatives. Extensive experience in human resource operations, managing the hire-to-retire process across the UK, ANZ, Singapore, and India regions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
PM Consultant
SequenX
Voorhout
02.2025 - Current
- Directed a cross-functional Agile team of 9 in developing a digital lending platform for retail and SME clients.
- Achieved successful Scrum execution for eight months, delivering over 35 story points per sprint with a 95% completion rate.
- Managed over 150 user stories in partnership with Product Owner, enhancing backlog clarity and prioritization.
- Introduced AI-driven credit scoring and automated loan workflows, reducing manual tasks by 40% and increasing decision accuracy by 25%.
- Maintained JIRA dashboards to track velocity, improving sprint predictability by 30%.
- Coached Scrum team on estimation techniques and Definition of Done, resulting in a 20% reduction in rework.
- Conducted retrospectives to drive continuous improvement, raising Sprint NPS by 15 points and fostering team satisfaction.
- Employed tools including JIRA, Confluence, Miro, and MS Teams to facilitate collaboration.
Project Coordinator / Scrum Master
Kaseya Software
Bangalore
08.2023 - 09.2024
- Acted as Scrum Master for 2 cross-functional Agile teams delivering 6 major releases and 18 sprints within 12 months.
- Facilitated all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Review and Retrospective) and maintained a 95% sprint completion rate.
- Collaborated with the Product Owner to groom and prioritize a product backlog of 120+ user stories aligned to customer journey and CRM goals.
- Implemented JIRA dashboards and velocity tracking, improving team predictability by 30%.
- Coached teams on Agile best practices, reducing story spillover from 25% to less than 10% per sprint.
- Introduced Definition of Done and Burndown Chart tracking, resulting in 20% faster delivery cycles.
- Coordinated with QA and DevOps to establish automated regression testing, improving release quality by 40%.
- Maintained a 95% stakeholder satisfaction score based on sprint reviews and feedback.
- Tools: JIRA, Confluence, Miro, MS Teams
Scrum Master
Mindteck
Bangalore
09.2019 - 02.2022
- Facilitated all sprint events including daily stand-ups, sprint planning, sprint demo, backlog refinement and retrospectives.
- Ensured the team had clear requirements, resolved impediments, and supported achievement of sprint goals.
- Determined team capacity and velocity based on historical data, improving planning accuracy.
- Created progress reports and dashboards in JIRA for Product Owners and stakeholders.
- Worked closely with the Product Owner in backlog management and continuous delivery of features.
- Tracked dependencies and collaborated with other teams to remove roadblocks and support on-time delivery.
- Tools: JIRA, Confluence
Associate Manager – HR
Subex
Bangalore
02.2018 - 07.2019
- Managed HR functions for nearly 1,000 employees, implementing critical HR initiatives organization-wide.
- Coordinated project implementations to align with business objectives and ensure success.
- Implemented process improvements that streamlined workflows and minimized redundancies.
- Oversaw daily workflows of team members to achieve organizational goals efficiently.
- Created monthly reports detailing progress on key initiatives for stakeholder review.
- Ensured compliance with regulations, laws, and safety standards across operations.
- Tracked project milestones and communicated updates effectively to stakeholders.
- Conducted regular performance reviews, providing guidance and support to direct reports.
Senior HR Executive
Atkins India Pvt Ltd
Bangalore
01.2017 - 02.2018
- Led HR operations, formulated local work instructions and FAQs, and distributed tasks among team members.
Project Analyst – Market Research
Millward Brown Market Research
Bangalore
01.2014 - 12.2016
- Directed global inbound business initiatives, ensuring timely delivery of cost-efficient projects.
- Coordinated project timelines and deliverables across multiple client accounts to meet expectations.
- Collaborated with cross-functional teams to create effective marketing strategies that drive growth.
Subject Matter Expert – HR (Hire to Retire)
Accenture Services India Pvt Ltd
Bangalore
05.2006 - 10.2011
- Served as Subject Matter Expert on Hire-to-Retire processes for UK, ANZ and Singapore regions.
Education
Bachelor of Commerce -
Bangalore University
Bangalore, India04.2005
Skills
- Scrum mastery and sprint planning
- Sprint review and retrospectives
- Backlog refinement and velocity tracking
- Burndown charts and definition of done (DoD)
- Project planning and release management
- Risk and issue management
- Stakeholder management and continuous improvement
- KPI and metrics tracking
- Cross-functional team leadership
- Coaching and mentoring
- Conflict resolution and collaboration with product owners
- HR operations and hire-to-retire processes
- Policy implementation and employee engagement
- HR service delivery and market research coordination
Certification
• Project Management Professional (PMP), Project Management Institute, 08/01/24
• Professional Scrum Master I (PSM I), Scrum.org, 09/01/24
• Product Management Certification, SPJ Global, 10/01/23
• Certified ScrumMaster (CSM), Scrum Alliance, 03/01/22
• Professional Scrum Master I (PSM I), Scrum.org, 09/01/24
• Product Management Certification, SPJ Global, 10/01/23
• Certified ScrumMaster (CSM), Scrum Alliance, 03/01/22
Personal Information
Work permit: Netherlands HSM Visa, willing to relocate, available for employment visa sponsorship in the UAE
Timeline
PM Consultant
SequenX
02.2025 - Current
Project Coordinator / Scrum Master
Kaseya Software
08.2023 - 09.2024
Scrum Master
Mindteck
09.2019 - 02.2022
Associate Manager – HR
Subex
02.2018 - 07.2019
Senior HR Executive
Atkins India Pvt Ltd
01.2017 - 02.2018
Project Analyst – Market Research
Millward Brown Market Research
01.2014 - 12.2016
Subject Matter Expert – HR (Hire to Retire)
Accenture Services India Pvt Ltd
05.2006 - 10.2011
Bachelor of Commerce -
Bangalore University