Karthik Govindaraj
Chennai
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Currently working as a process coach with 13 Years experience in the U.S. Healthcare industry, specifically in the Health Insurance domain for payer and provider verticals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process Coach
Technosoft Global Services
Chennai
09.2016 - Current
- Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures
- Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, Client satisfaction ratings
- Team Members need constant coaching, monitoring and training to enhance their skill set, process knowledge
- Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities
- Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.
Sr. Executive
Access Healthcare Services Private Limited
Chennai
04.2015 - 09.2016
- Responsible for calling insurance companies (in U.S) on behalf of doctor’s office and verify denied claims
- Review provider’s claims that have not been paid by insurance companies
- Responsible to convince the payers for payment of outstanding claims
- Responsible for prioritize aging claims as well timely
- Send Appeals/Reconsideration requests to payer.
Sr. Associate
Dell International Services
Chennai
04.2013 - 04.2015
- Follow up with insurance companies to obtain payment information
- Analyze the denied claims in portal for payments and non-payments claims
- Transpiring balance to appropriate next payer
- Identify posting errors and rectify (transfer payment to appropriate account).
Processor
Accenture Pvt Ltd
Chennai
06.2011 - 04.2013
- Worked for a U.S based Client for medical Insurance
- Process 100 claims per day within TAT and with zero percent error
- Conducted team huddle every day for client updates
- Updates on my own client server
- Score update for my team on daily basis.
Processor
String Information Services
01.2010 - 06.2011
- Deed Handling and Investigations
- Provided high-level of customer service regarding mortgage loans and mortgage process
- Responsible for reviewing loan documents, checking clients credit history/background and granting loan requests
- Responsible for maintaining contacts with clients by written communication
- Responsible for preparing and collecting required reports and documents for mortgage loans.
Skills
- Process Mapping
- Adaptability and Flexibility
- Goal Setting
- Clear Communication
Accomplishments
- Won best employee award for attendance.
- Won Monthly rewards for every month for 100% Quality
Academic Chronicle
- BA - Economics, University of Madras, Chennai, 62%, 2006-2010
- Technical, Automobile & Electrical technician, Mother Theresa ITI, Chennai, 75%, 2004-2006
Personal Information
- Date of Birth: 11/19/85
- Marital Status: Married
Languages
English & Tamil
Hobbies and Interests
Playing football
Certification
- QCA Certified
Timeline
Process Coach
Technosoft Global Services
09.2016 - Current
Sr. Executive
Access Healthcare Services Private Limited
04.2015 - 09.2016
Sr. Associate
Dell International Services
04.2013 - 04.2015
Processor
Accenture Pvt Ltd
06.2011 - 04.2013
Processor
String Information Services
01.2010 - 06.2011
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