Karthik Govindaraj

Has onshore experience from 2022 Nov to 2024 May. (Tata Communications Australia PVT LTD,Sydney, Australia).

• Arrange and Chair Kick o meeting to discuss and understand the scope of request.
• Responsible for creating scope of work for project.
• On-boarded new customers to ordering platform.
• Developed project plans or each ordering cycle and execute them.
• Dene project scope, goals that support business goals in collaboration with senior management and stakeholders.
• Identify capacity shortage proactively and propose workarounds.
• Understanding various telecommunications networks and planning project accordingly.
• Service delivery and service assurance for customer telecom products requirement.
• Co-ordinate with internal team to get the service completion.
• Chair weekly call with clients to discuss status of open request.
• Monitoring the progress of project.
• Providing advice to customers on best practices and telecommunications issues.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Established strong relationships with clients by maintaining open lines of communication and providing regular updates on project progress.
• Delivering the service on time and share the handover document to end user.

• Project Managers to ensure all project documentation, tracking and follow up of the projects are completed within the project SLA.
• Identify and manage project dependencies and critical path.
• Build a template for the project Roll out plan that is used by the PM to document the requirements that are gathered from the kick-o meeting.
• Plan and coordinate project activities, scheduling, installing, reporting and document control.
• Managing the deployment of small, medium and large projects for US region.
• Co-ordinate with internal stack holder to gathering requirements.
• Monitoring and Tracking project day to day and update the status relevant portal.
• Arranging for on time technician visit to the customer site to ensure aweless equipment installation.
• Interaction with the other team to get the devices active at customer end within the given timeframe
• Reduced downtime with the implementation of efficient incident response procedures.
• Mitigated security risks by conducting vulnerability assessments and implementing necessary measures.
• Optimized network operations by analyzing data trends and recommending improvements.

• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• creating sales orders, and forward to the supplier to procure equipment's.
• Ensured that all data was maintained in accordance to quality requirements.
• Perform all program changes, adds and moves on all locations telephone systems.
• Recommended changes in network and its security when required and implemented design changes.
• Provisioning of all Telecom Equipment (routers, switches, optimization devices, LAN cables, etc.).
• Connecting the IPMAN and Ethernet Services (BW with 2G, 3G and 4G) with the VPN with all design and transmission path networks and it will be commissioned and tested by the technician onsite.
• Resolved all technical issues in system within timeframe.
• Interaction with the other team to get the devices active at customer end within the given timeframe.
• Interacting with onshore team on requirement.
• Provided recommendation on technology of systems and enhancements required on network.
• Supporting manager in order to achieve 100% error free delivery of process and maintain KPI and SLA of process.

• Perform all program Changes, Adds and Moves on network services over all the products.
• Responsible for supporting the customers at all levels as part of Provisioning team and ensuring that all the required hardware based on the product is configured and installed successfully.
• Provisioning of all Telecom Equipment (routers, switches, optimization devices, LAN cables, etc.)
• Arranging for on time technician visit to the customer site to ensure aweless equipment installation.
• Providing Telephony and Remote support to the end customers while activating SIM card on routers for wireless backup services.
• Ensuring an order has progressed in all the stages within the agreed cycle time.
• Extracting Parked orders report and queue status report for all the provisioned orders and uploading in the Client's website on daily basis for Inventory purposes.
• Participation in RPA programs to suggest ideas on reducing manual contribution.
• Co-ordinate with new joiners by providing process training and assessment.
• Engaging with SMEs from On-shore by weekly calls for process improvements.
• Ensuring the weekly TAT and KPI is achieved by performing controls, schedules, Reverse Dashboard & Reporting activities during Month Ends

• Working as Medical Claims Processor.

• Engaged to input data into processing system after interpreting medical coding and knowing terminology used in medicine professions in respect to procedures and diagnoses.

• Ensure to process assigned claim forms and inspect allocation of co-pays, deductible, reimbursements and co-insurance.

• Provided excellent customer service to providers, members, and insurance companies and billing department.