Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
KARTHIK Gunasekaran

KARTHIK Gunasekaran

Senior Customer Success and Support Manager
CHENNAI

Summary

Proactively met and exceeded customer needs, Swiftly identified and resolved issues, Maintained open and effective communication channels, Proficient in organizing and analyzing Information, Customer-Centric Vision: Proficient, Service Recovery Expertise, SaaS Industry Experience, Rich Vocabulary, Global Team Liaison Expertise, Strong Communication Skills, Customer Success Expertise, Cross-functional Team Leadership

Overview

16
16
years of professional experience
1
1
Certification
2
2
Languages

Work History

Senior CUSTOMER SUCCESS AND SUPPORT MANAGER

Learnship
04.2019 - Current
  • Responsively addressed technical queries from external and internal customers
  • Maintained comprehensive technical expertise across all Learnship products and services
  • Cultivated robust collaborative partnerships with cross-functional teams including Product Development, Engineering, and QA
  • Served as a crucial bridge between product development and end users, ensuring seamless communication and satisfaction.

CUSTOMER SUCCESS SPECIALIST

Learnship
09.2011 - 03.2019
  • Responsively addressed technical queries from external and internal customers
  • Maintained comprehensive technical expertise across all Learnship products and services
  • Cultivated robust collaborative partnerships with cross-functional teams including Product Development, Engineering, and QA
  • Served as a crucial bridge between product development and end users, ensuring seamless communication and satisfaction.

CATHAY PACIFIC AIRWAYS
08.2008 - 06.2011
  • Collaborated closely with Customs and Immigration
  • Compiled daily flight records
  • Consolidated revenue and preparing reports for Revenue Department
  • Conducted check-in and flight control operations
  • Collaborated closely with Air India
  • Handled Administrative and Baggage Functions.

Education

B.Sc, Hotel & Hospitality Administration -

IHM
04.2006

M.H.R.M (Masters, Human Resource Management) -

Loyola College (Twinning Program), Chennai
06.2004

B.C.S. (Bachelor, Corporate Secretaryship) - undefined

The New College

Skills

Aviation

IT

People Relations

Management

Customer Success & Support

Customer Liaison

Customer Relations

Certification

PRINCE2 Foundation

Accomplishments

Represented our Global CS Team with our ISO 27001:2013 certification for our Company Learnship Technologies the past year.

Timeline

Senior CUSTOMER SUCCESS AND SUPPORT MANAGER - Learnship
04.2019 - Current
CUSTOMER SUCCESS SPECIALIST - Learnship
09.2011 - 03.2019
- CATHAY PACIFIC AIRWAYS
08.2008 - 06.2011
IHM - B.Sc, Hotel & Hospitality Administration,
Loyola College (Twinning Program) - M.H.R.M (Masters, Human Resource Management),
The New College - B.C.S. (Bachelor, Corporate Secretaryship),
KARTHIK GunasekaranSenior Customer Success and Support Manager