Karthik Hatti
Chief Business Officer
Bangalore
Summary
A grounded professional with diversified industries and global experience of more than 15 Years in architecting, optimizing and
integrating the shielded pillars across digital transformation journey of businesses with core focus on various technology
implementations as par with BPM and by establishing operational, process and functional excellence. Further, leveraging extensive
experience with grounded approach towards customer engagement and Change Management.
Acknowledged with an indelible reputation for delivering inventive and client-focused technology solutions comprised of Supply
Chain, Manufacturing, Finance and Operations that improve margins. Recognized for transforming global operation systems
profitably and productively with Collaborative approach.
Out-of-the-box, visionary thinker who champions innovative solutions to elevate organizational performance, new business
development, partnership establishment, Route & Cost Optimized Procurement solutions and more. Known for maintaining an
uncompromising focus on high quality standards and bottom-line profit improvements, conducting expansive market assessments
and optimized sourcing to uncover key revenue drivers and vital expansion opportunities.
Broad experience in building profitable start-up divisions, growth business lines, deal transactions and streamlined operations.
Mobilizes top-tier talent to create high performing cultures that consistently achieve in volatile markets.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
5
5
Languages
Work History
Sales Director, Business Development
Prixgen Tech Solutions Private Limited
Mysore
02.2018 - Current
- Executed strategic plans for growth and new acquisitions.
- Boosted profits through effective supervision of entire sales department.
- 15% YoY increase in Sales.
- Increased Profits from 25% to 40%.
- Achieved, Mentored teams to be on Top 3 Position in the COTS Current Software for India Region out of 88 Partners
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Utilized consumer trends to shape sales approaches.
- Updated products, service agreements and pricing to retain competitive advantage and generate new customers.
Business Analyst, Sales Manager
Navviti Consulting Technologies Private Limited
Bangalore
12.2015 - 01.2018
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Operations Director
Stefano Ricci
Mumbai
03.2014 - 11.2015
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Managed and reported organizational finances.
- Supervised operational processes and procedures for sales
- Collaborated with executives to develop and execute strategic business plans.
- Established quality customer relationships through consistent delivery on commitments.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
Senior Technical Sales Manager
Genie Technologies
Manila
09.2013 - 07.2014
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Researched product availability and acquired use, benefits and pricing structure information for clients.
- Travelled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Built relationships with customers and community to establish long-term business growth.
ITIL Manager
CGI
Bangalore
06.2012 - 09.2013
- Maximized performance by monitoring daily activities and mentoring team members.
- Analyzed and developed service goals for in-bound call center.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Technical Services Professional
IBM India Private Limited
Bangalore
06.2010 - 01.2012
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Provided technical and engineering information to third-party technical support personnel during collaborative projects.
- Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
- Monitored call queues, call volumes and other performance metrics to detect and rectify weaknesses in response times and measures.
- Designed and conducted diagnostic protocols to detect and verify faults via remote testing methods.
Sr Technical Support Engineer
Integrated Retail
Bangalore
06.2005 - 05.2010
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer Application
Annamalai University
Chidambaram 05.2006 - 04.2008
High School Diploma -
Rani Saraladevi
Bangalore 04.2000 - 05.2001
Skills
Product and service sales
Certification
Retail Pro
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Director, Business Development
Prixgen Tech Solutions Private Limited
02.2018 - Current
Business Analyst, Sales Manager
Navviti Consulting Technologies Private Limited
12.2015 - 01.2018
Operations Director
Stefano Ricci
03.2014 - 11.2015
Senior Technical Sales Manager
Genie Technologies
09.2013 - 07.2014
ITIL Manager
CGI
06.2012 - 09.2013
Technical Services Professional
IBM India Private Limited
06.2010 - 01.2012
Bachelor of Science - Computer Application
Annamalai University
05.2006 - 04.2008
Sr Technical Support Engineer
Integrated Retail
06.2005 - 05.2010
High School Diploma -
Rani Saraladevi
04.2000 - 05.2001
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