Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karthik Hiremath

Karthik Hiremath

Senior Risk Investigator
Bangalore

Summary

JOB OBJECTIVE:


Senior Risk Investigator / Specialist with 5+ years of comprehensive experience in resolving fraud, identifying known abuse patterns, discover new modus operandi trends, and take actions to minimize risks or frauds based on the organizational actions. Excellent quantitative and critical thinking abilities paired with basic knowledge of SQL.

Overview

6
6
years of professional experience

Work History

Senior Risk Investigator

Phonepe
12.2024 - 08.2025
  • Collaborated with the investigation team to identify fraud trends and modes, including transaction fraud, application fraud, and account takeover frauds.
  • Worked with Product and Tech teams to develop and deploy fraud rules in production.
  • Identified gaps and created rules to prevent fraud threats to our platform and products. Conducted periodic reviews of key processes and systems to identify gaps in terms of fraud, operational risk, and suggested controls to address the same.
  • Studied customer frauds with the Investigations team input, including Root Cause Analysis, and suggested measures to strengthen existing processes and systems.
  • Assisted the team with data-related issues, such as SQL and Excel queries.
  • Ensured timely resolution of grievances.
  • Worked toward automating fraud identification and closure processes.
  • Prepare and share the root cause analysis report with the legal team for the RBI fraud escalation cases.
  • Prepared fraud awareness blogs and shared them with the team.
  • Actively auditing and doing quality checks for the cases investigated for the agents.
  • Ensured that fraud policies, processes, and systems were aligned with changing RBI regulatory requirements.
  • Provided the required MIS and management reports to the senior management.

Risk Investigator

Phonepe
12.2022 - 12.2024
  • Identify fraudulent transactions and take end-to-end actions proactively. Identify potential risks by analyzing data, observing processes, and recommending solutions. Select or develop and implement appropriate risk assessment models or methodologies.
  • Handling the team's daily activities, ranging from delegating tasks, ownership of the queue, managing SLAs, employee training for new hires, and offering continuous guidance and mentorship.
  • Conduct biweekly audits to find trends and gaps in processes, and maintain a balance between customer experience and fraud mitigation.


  • Projects:
  • CPFIR - Daily reports upload to RBI on wallet transactions.
  • Optimized fraud reporting channel to bifurcate true fraud reports and disputes.
  • Scaled efficiency of write-backs by providing detailed analysis on true fraud trends and differentiating from false-positive users.
  • Device blocking on ATO for in-app purchases through the wallet.
  • Automation for wallets and before transaction reports.
  • Identified and created a rule to block accounts that were scamming customers via adult services.
  • Fraud awareness campaign and blogs.
  • Language localization for email communications.
  • Collaborated with the tech and product teams to make various changes to the app, which had limited customers from reporting and improving the overall user experience. This includes multiple transaction reporting, reporting fraud without making a transaction, reporting via the FAQ section, and providing options for wrong transfers and transaction status issues that were landing in fraud reporting.

Transaction Risk Investigator

Amazon
07.2020 - 11.2022
  • Involved in a wide range of duties regarding the investigation and elimination of online e-commerce fraud risk.
  • Worked in cross-functional teams or marketplaces to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Executed an analysis of risks and identified risk mitigation strategies.
  • Implemented targeted training programs to enhance staff knowledge on fraud prevention best practices.

Operations Analyst

Bounce
10.2019 - 06.2020
  • Met SLA's internal standards by conducting scheduled procedural and tool audits.
  • Assisting the internal team with the real-time technical issues and the root cause analysis for the same.
  • Conducted quality checks biweekly for the calls for the team agents.
  • I drafted an SOP for the escalation handling procedure.



Intern

Avail Finance
08.2019 - 10.2019
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • KYC verification for onboarding and mitigation of risk.
  • Investigated allegations to check validity, and recommend actions that were taken to minimize risk.
  • Interacted with customers by phone, email, or in person to provide information.

Education

Bachelor of Engineering (B.E) -

Visvesvaraya Technological Bahadur Y Mahabaleswarappa Engineering College

High School Diploma -

Board of Technical Educations

Skills

  • Fraud detection and prevention
  • Risk assessment & mitigation strategies
  • Transaction monitoring & analysis
  • Fraud pattern recognition (modus operandi analysis)
  • Know Your Customer (KYC) procedures
  • Regulatory compliance & reporting
  • SQL (basic to intermediate for data queries)

Timeline

Senior Risk Investigator

Phonepe
12.2024 - 08.2025

Risk Investigator

Phonepe
12.2022 - 12.2024

Transaction Risk Investigator

Amazon
07.2020 - 11.2022

Operations Analyst

Bounce
10.2019 - 06.2020

Intern

Avail Finance
08.2019 - 10.2019

High School Diploma -

Board of Technical Educations

Bachelor of Engineering (B.E) -

Visvesvaraya Technological Bahadur Y Mahabaleswarappa Engineering College

Similar Profiles

CREATE PROFILE
Karthik HiremathSenior Risk Investigator