Karthik K
Sales Head P&L
Summary
Savvy Senior General Manager with 15 years experience, Encouraging manager and analytical problem-solver with talents for team building. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Senior General Manager
Cars24 Services Private Limited
Chennai
10.2021 - Current
- Identified and recommended areas for improvement in processes with targeted solutions.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
- Supervised employees for exceptional hub operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Promoted business strategy by implementing improvements based on buyers feedback.
- Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.
- Planned and assigned workload by delegating tasks and directing team members.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Reported issues to higher management with great detail.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Promoted positive customer experience through day-to-day supervision and management.
General Manager
Cars24 Services Private Limited
Chennai
05.2020 - 09.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Developed and maintained relationships with customers and suppliers through account development.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Introduced new methods, practices and systems to reduce turnaround time.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Identified trends in customer marketplaces to develop valuable solutions.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Senior Territory Sales Manager
Cars24 Services Private Limited
Chennai
05.2019 - 04.2020
- Launched C2C Business for Cars24 in Chennai & Kochi followed by Coimbatore, Madurai, Trichy, Sales, Trivandrum, Calicut, Thrissur & Kottayam.
- Managed over 10 cities within TN & KL.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Successfully implemented sales force and sales programs in 10 stores, increasing overall annual sales 100%.
- Transformed territory revenue by leveraging strategic business development plan, moving region up in company rankings.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for deliveries.
- Built relationships with customers and community to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Surpassed growth targets and revenue projections by coordinating and planning sales initiatives.
Area Sales Manager
Magicbricks realty services Limited ( TOI Group )
Chennai
06.2014 - 04.2019
- Hired, trained and managed KAM and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Analyzed sales data and kept up to date with market trends.
- Collaborated with clients promote newly launched products.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
- Expanded market share 70% by increasing sales to Builders & Developers.
- Led sales region to increase sales and boost team morale.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Set and achieved sales targets for Chennai region.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Introduced new products to meet customer demand and increase profits.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Relationship Manager
Indiamart Intermesh Limited
Chennai
04.2012 - 04.2014
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with Key Account Department departments to facilitate communication and deliver personalized solutions to customers.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Educated customers about Product or Service options.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Key Account Manager
Indiamart Intermesh Limited
Chennai
01.2011 - 03.2012
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
Business Development Executive
Just Dial Services Private Limited
Chennai
01.2010 - 12.2010
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Customer Associate
Sparsh BPO Services Limited ( Intellenet Global Services Group )
Chennai
09.2008 - 01.2010
- Engaged customers on phone by greeting them, answering questions on products or services and collecting payment outstanding dues with them.
Education
Bachelor of Arts - English Literature
Madras University
Chennai 06.2008 - 04.2011
Skills
Business Development
undefinedRewards & Achievements
- Awarded as THE EXTRA MILE AWARD from CEO Mr. Kunal Mundra on Aug 2022.
- Awarded THE HUSTLER AWARD from FOUNDER Mr. Vikram Chopra on Aug 2020.
- Received Best Territory Manger award for 2019-2020 from VP Mr. Tushar Mehta on Mar 2020.
- Won COMMANDO CLUB for Magicbricks.com in 2018 and attended SALES PROGRAM in IMT, GHAZIABAD.
- Awarded as Best ASM in Magicbricks.com multiple times.
- Awarded as 1st person to crack ILP ( INDUSTRIAL LEADERSHIP PACKAGE ) in Indiamart.com on 2011
Timeline
Senior General Manager
Cars24 Services Private Limited
10.2021 - Current
General Manager
Cars24 Services Private Limited
05.2020 - 09.2021
Senior Territory Sales Manager
Cars24 Services Private Limited
05.2019 - 04.2020
Area Sales Manager
Magicbricks realty services Limited ( TOI Group )
06.2014 - 04.2019
Relationship Manager
Indiamart Intermesh Limited
04.2012 - 04.2014
Key Account Manager
Indiamart Intermesh Limited
01.2011 - 03.2012
Business Development Executive
Just Dial Services Private Limited
01.2010 - 12.2010
Customer Associate
Sparsh BPO Services Limited ( Intellenet Global Services Group )
09.2008 - 01.2010
Bachelor of Arts - English Literature
Madras University
06.2008 - 04.2011
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