KARTHIK. K

The customer service team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees including hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem-solving. Additionally, the position is responsible for assisting the manager with development, analyses, training, scheduling, and reward/recognition programs. Experience of 6+ Years. ACQUIRED SKILLS: People Management Customer/Client Focus. Absenteeism Management SLA Adherence Organizational Skills. Multi-Locational Coordination Account Management Training & Development Performance Management. Communication Proficiency. Attrition Management Problem Solving/Analysis. People-oriented Team Leader successful in monitoring performance, delegating work, and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying the needs to develop and deliver creative solutions.