Karthik K
Bangalore
Summary
Dynamic IT Associate with hands-on experience at DELHIVERY LTD., specializing in technical support and user account management. Skilled in troubleshooting, hardware configuration, and resolving system issues to enhance user satisfaction. Known for streamlining onboarding processes and building strong working relationships, while consistently driving operational excellence in IT support environments.
Overview
7
7
years of professional experience
Work History
IT Associate
DELHIVERY LTD.
Bangalore
10.2022 - 11.2025
- Provided real-time support to everyday users.
- Maintained positive working relationship with fellow staff and management.
- Managed IT support requests for employees across multiple locations.
- Resolved complaints in a timely manner as per SLA.
- Developed user accounts and assigned privileges on the local area network as well as remote access systems.
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Ensured all corporate IT assets were inventoried accurately in order to maintain an up-to-date asset database.
- Provided technical support for end users regarding hardware, software and network related problems.
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Disassembled Laptop and systems to trobbleshoot and resolve hardware issues.
- Configuring Data loss prevention (DLP) policies by using available components to prevent unsafe or inappropriate sharing, transfer, or use of sensitive data.
- Onboarding of new joiners from initial laptop setup, taking through the laptop configuration, updating the assets in Service Now. Off boarding of the users and deallocation of the assets and keeping a track on the assets returned and termination of the access.
AO (Activation Officer)
JIO PVT LTD.
Bangalore
08.2018 - 09.2019
- Responded promptly to customer inquiries or complaints in a polite manner.
- Supervised subordinate staff in carrying out daily duties and activities.
- Monitored and reported on operational performance metrics.
- Developed activation plans for new product launches and campaigns.
- Identified needs of customers promptly and efficiently.
Education
Diploma in engineering (CSE) - Computer Science Engg.
D.T.E. BOARD, Karnataka
Bangalore06-2017
SSLC - 10th
Karnataka Secondary Education Examination Board
BangaloreSkills
- Help desk ticketing systems
- Troubleshooting issue
- Windows 10 & 11 administration
- Technical support
- Hardware configuration
- Problem solving
- Desktop support
- User account management
Jobs and Responsibilities
- User account creation and modification, user account password reset
- Installing and managing Ubuntu and Linux-related issues
- Troubleshooting laptop, desktop, printer, scanner
- Team handling
- Coordinating service providers and ticket raising
- Providing services as per SLA standards to reduce system downtime
- Team handling and calls assigning
- Managing overall IT assets and all IT-related documents & collecting the report on a monthly and daily basis
- Working as a 24/7 support
Personal Information
- Father's Name: Krishnan C
- Mother's Name: Maheskwari K
- Date of Birth: 06/02/1997
Languages
English, Kannada, Tamil, and Hindi
Timeline
IT Associate
DELHIVERY LTD.
10.2022 - 11.2025
AO (Activation Officer)
JIO PVT LTD.
08.2018 - 09.2019
Diploma in engineering (CSE) - Computer Science Engg.
D.T.E. BOARD, Karnataka
SSLC - 10th
Karnataka Secondary Education Examination Board