KARTHIK K
Branch Manager
Sivakasi
Summary
Dynamic Branch Manager with a proven track record at Annapurna Finance Pvt Ltd, enhancing customer satisfaction and driving revenue growth through strategic sales initiatives. Skilled in relationship building and team management, I consistently exceed performance targets while fostering a culture of continuous improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Branch Manager
Annapurna Finance Pvt Ltd
08.2024 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Branch Manager
Veritas Finance Pvt Ltd
08.2018 - 08.2024
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Sales Executive
Sriram City Union Finance Pvt Ltd
06.2017 - 08.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
BBA - Business Administration
04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Marketing
Business planning
Team Handling
Timeline
Branch Manager - Annapurna Finance Pvt Ltd
08.2024 - Current
Branch Manager - Veritas Finance Pvt Ltd
08.2018 - 08.2024
Sales Executive - Sriram City Union Finance Pvt Ltd
06.2017 - 08.2018
Ayyanadar Janaki Ammal College - BBA, Business Administration
04.2001 -