KARTHIK KADABA JAGANNATH
Rajajinagar
Summary
Challenging profession, which demands more contribution in terms of knowledge & skills that facilitates development of the organization and as an individual.
Overview
21
21
years of professional experience
Work History
Senior Manager – Grade E4
HDFC Bank
Bangalore
01.2023 - Current
- Handling the role of Preferred Relationship Manager
- Handling the book of around 30 Cr
- AMFI and IRDA (life and non-life) qualified
- Deep knowledge in Asset Product Souring
- Portfolio Management i.e., Increase in the book size by NTB sourcing, consolidation of book, and effectively servicing and sourcing business from the portfolio customers
- Sourcing of TPP products, hence achieving Income Targets
Senior Manager
KOTAK MAHINDRA BANK
Bangalore
01.2017 - 01.2023
- Handling the role of Sr. Relationship Manager
- Handling the book of around 21 Cr.(both CA and SA book)
- AMFI and IRDA(life and non life) qualified
- Deep knowledge in Asset Product Sourcing
- Lead the branch in absence of Branch head
Manager
KOTAK MAHINDRA BANK
Bangalore
01.2014 - 01.2017
- Handling the role of Branch Sales Manager(BSM)
- Responsible for sourcing CASA Accounts and also cross sell
- Responsible for Team handling with a team size of 7 people Branch Sales team, As a Team Leader have helped the team in souring quality Current Account
- Grossing the CA Book Value of 2.88 Cr vis a vis target of 2.5 Cr, hence souring higher no. of CA in the region in June 2015, also got a recognition for the same
Deputy Manager
HDFC BANK
Bangalore
01.2012 - 01.2014
- Handling the role of Assistant Branch Manager(ABM), was mapped with 125 Current account customer in classic program
- Acquisition of Current Accounts(MAB Rs.100000)
- Handling the Current Account Acquisition Team in the branch (CANI), an outsource team – and helping them to attain their productivity
- Sourcing of Asset Products such as Business loan, LAP, LAS, Working Capital Funding co-oridinating with the respective teams for end-to-end completion of funding process and, from both base and non-base customers
- Helping the Current Account customer as regards Trade transaction in coordination with the Trade Relationship Manager
- Cross selling Third party products such as Life Insurance, General Insurance and Mutual funds
Senior Officer
ICICI BANK
Bangalore
01.2010 - 01.2011
- Handling the role of Demat Officer
- Acting as the “Privilege Banker” in the Branch, handling the portfolio and banking relationship of about 176 customers
- Maintaining good rapport with the privilege banking customers to provide superior service and in turn up sell and cross sell various banking related products and third party revenue generating products
- Acting in the role of Five S Coordinator for the branch and attaining the objective of maintaining the branch in the spic and span condition
- Fulfilling the role of Current Account –Customer Service Officer and servicing the requests of the current account holders
- Getting Acquiesce about Remittance and other Trade Related Transactions
- Attaining the Sales Targets as regards Banking Products such as Fixed Deposits, Souring Normal as well as Privilege Account and other Asset products (Personal, Auto and Housing loans)
- Also contributing to sales target of the branch by selling Third Party products such as Life Insurance, Mutual Funds, General Insurance
- Handling the role of NRI – Customer Service Officer and fulfilling the various requests of the NRI customers
Officer
ICICI BANK
Bangalore
01.2007 - 01.2010
- Handled General Queries in the Front Office also fulfilled the role of Customer Service Manager along with the supervisory role in cash operations
- Acted as the Five S Backup Coordinator for the Branch, supported the BOM wherever my help required in her various duties
- Built rapport with the customer interacted to get more business from the customers
- Attended various trainings to enhance the knowledge above various products and processes of the Bank
Junior Officer
ICICI BANK
Bangalore
01.2005 - 01.2007
- Started as a teller, handled all cash transactions
- Handled over the counter resolvable customer issues
- Assisted the colleagues in Audit work, completed assigned e-learning modules
Process Executive
PROGEON, An Infosys company
Bangalore
01.2004 - 01.2005
- Working as Process Executive, In the process of CISCO SYSTEMS
Education
Bachelor Of Commerce -
Bangalore University
Bangalore01.2001
Skills
- Client Relationship Management: Ability to build and maintain strong relationships with clients
- Sales and Negotiation Skill: Proficiency in selling financial products and negotiating deals
- Financial Analysis: Capability to analyze client's financial situations and provide tailored solutions
- Customer Service Excellence: Commitment to providing high-quality customer service and support
- Problem-Solving Skills: Ability to identify client issues and propose effective solution
- Cross-Selling Techniques: Experience in promoting additional products to existing clients, hence increasing customer stickiness
- Market Knowledge: Understanding of market trends and economic factors affecting clients
- Networking Abilities: Skills in developing a professional network to generate new business
- CRM Software Proficiency: Familiarity with customer relationship management software
- Regulatory Knowledge: Awareness of relevant regulations and compliance requirements in banking
Academicandprofessional
- Certified in NISM (National Institute of Securities Markets), 2013, 2014
- Certified in AMFI (Association of Mutual Funds in India), 2013, 2014
- Bachelor Of Commerce, 1999, 2001
Personal Traits
- Client Relationship Management: Ability to build and maintain strong relationships with clients
- Sales and Negotiation Skills: Proficiency in selling financial products and negotiating deals.Detail-Orientated, strong focus on timeliness and accuracy of work
- Financial Analysis: Capability to analyze clients’ financial situations and provide tailored solutions
- Customer Service Excellence: Commitment to providing high-quality customer service and support.
- Problem-Solving Skills: Ability to identify client issues and propose effective solutions
- Cross-Selling Techniques: Experience in promoting additional products to existing clients
- Market Knowledge: Understanding of market trends and economic factors affecting clients
- Networking Abilities: Skills in developing a professional network to generate new business
- CRM Software Proficiency: Familiarity with customer relationship management software
- Regulatory Knowledge: Awareness of relevant regulations and compliance requirements in banking
Timeline
Senior Manager – Grade E4
HDFC Bank
01.2023 - Current
Senior Manager
KOTAK MAHINDRA BANK
01.2017 - 01.2023
Manager
KOTAK MAHINDRA BANK
01.2014 - 01.2017
Deputy Manager
HDFC BANK
01.2012 - 01.2014
Senior Officer
ICICI BANK
01.2010 - 01.2011
Officer
ICICI BANK
01.2007 - 01.2010
Junior Officer
ICICI BANK
01.2005 - 01.2007
Process Executive
PROGEON, An Infosys company
01.2004 - 01.2005
Bachelor Of Commerce -
Bangalore University
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