Python
Karthik Kamidi
Resource Optimization Senior Associate
Hyderabad,Telangana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Resource Optimization Senior Associate
Google Operations Center
Financial District, Nanakaramguda, Telangana
08.2019 - Current
- Monitor and Analyze key performance indicators and trends to Forecast, Re-schedule staffing levels.
- Assist in managing Workforce Management Systems, Reporting Tools and recommend solutions to maintain and deliver exceptional service to Business Partners .
- Facilitate Monthly planning meetings to collaborate short and long term workload & headcount reports.
- Prepare and publish BAU reports at various levels in the Organization in PLX/Datastudio dashboards.
- Additional Areas of expertise: Understanding of Databases and SQL
- Experience in reverse engineering and automation tools
Senior Process Executive
Google
Anjaiah Nagar , Gachibowli, Telangana
03.2019 - 08.2019
- Developed systematic methodology for communicating results to team and facilitating feedback and response.
- Provided strategic and operational recommendations for improvement across departments.
- Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
Customer Service Representative
Amazon Development Center
Hyderabad, Telangana
03.2017 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained and Managed new personnel regarding product, operations, policies, services and handled team on 30 for duration on 6 months.
Education
Mechanical
Andhra University
Vishakhpatnam 10.2010 - 09.2014
Skills
Data Collection & Research
undefinedAccomplishments
● Awarded Spotlight award for exceptional performance as a WorkForce Analyst.
● Awarded Unicorn & Ace of Rookies as a top performer in the respective quarters.
Certification
Certified in Python for Data Science AI & Development
Software
Power Bi
Tableau
Affiliations
Member of International Accreditation Council of Quality Education and
Research.
Corporal for 3 years in NCC , 13(A) Bn and Served in Sea Cadet Corps for 3
years
Timeline
Certified in Python for Data Science AI & Development
12-2022
Certified in Lean and Six Sigma (Black Belt)
11-2020
Resource Optimization Senior Associate
Google Operations Center
08.2019 - Current
Senior Process Executive
Google
03.2019 - 08.2019
Customer Service Representative
Amazon Development Center
03.2017 - 02.2019
Mechanical
Andhra University
10.2010 - 09.2014
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