Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Affiliations
Timeline
Generic

Karthik Kamidi

Resource Optimization Senior Associate
Hyderabad,Telangana

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
5
5
Languages

Work History

Resource Optimization Senior Associate

Google Operations Center
Financial District, Nanakaramguda, Telangana
08.2019 - Current
  • Monitor and Analyze key performance indicators and trends to Forecast, Re-schedule staffing levels.
  • Assist in managing Workforce Management Systems, Reporting Tools and recommend solutions to maintain and deliver exceptional service to Business Partners .
  • Facilitate Monthly planning meetings to collaborate short and long term workload & headcount reports.
  • Prepare and publish BAU reports at various levels in the Organization in PLX/Datastudio dashboards.
  • Additional Areas of expertise: Understanding of Databases and SQL
  • Experience in reverse engineering and automation tools

Senior Process Executive

Google
Anjaiah Nagar , Gachibowli, Telangana
03.2019 - 08.2019
  • Developed systematic methodology for communicating results to team and facilitating feedback and response.
  • Provided strategic and operational recommendations for improvement across departments.
  • Spearheaded organizational development efforts, incorporating macro-level business process enhancements.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.

Customer Service Representative

Amazon Development Center
Hyderabad, Telangana
03.2017 - 02.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained and Managed new personnel regarding product, operations, policies, services and handled team on 30 for duration on 6 months.

Education

Mechanical

Andhra University
Vishakhpatnam
10.2010 - 09.2014

Skills

Data Collection & Research

undefined

Accomplishments

● Awarded Spotlight award for exceptional performance as a WorkForce Analyst.

● Awarded Unicorn & Ace of Rookies as a top performer in the respective quarters.


Certification

Certified in Python for Data Science AI & Development

Software

Python

Power Bi

Tableau

Affiliations

Member of International Accreditation Council of Quality Education and Research. Corporal for 3 years in NCC , 13(A) Bn and Served in Sea Cadet Corps for 3 years

Timeline

Certified in Python for Data Science AI & Development

12-2022
Certified in Lean and Six Sigma (Black Belt)
11-2020

Resource Optimization Senior Associate

Google Operations Center
08.2019 - Current

Senior Process Executive

Google
03.2019 - 08.2019

Customer Service Representative

Amazon Development Center
03.2017 - 02.2019

Mechanical

Andhra University
10.2010 - 09.2014

Similar Profiles

CREATE PROFILE
Karthik KamidiResource Optimization Senior Associate