Summary
Overview
Work History
Education
Skills
Totalworkexperience
Courses certifications
Profile summary
Impactful projects delivered
Languages
References
Timeline
Intern
Karthik Kannan

Karthik Kannan

Hyderabad,Telangana

Summary

Dynamic Six Sigma Master Black Belt professional with over 18 years of extensive experience in improving company growth through effective program management, excellent negotiation skills, and strategic planning. Known for generating outstanding revenue growth in Customer Services, KPO and BPO Affairs. Expertise in determining crucial decisions, monitoring cost and revenue, and advising on cost-overruns to ensure operational and project needs are met. Skilled in defining company vision, mission, objectives, and roadmaps to accomplish short and long-term goals while promoting team cohesiveness. Adept at driving large-scale revenue and profit gains while enhancing organizational productivity.

Overview

20
20
years of professional experience

Work History

Assistant Vice President

Accenture
Hyderabad
01.2024 - Current
  • Lead, develop and manage key operational functions for Software Platforms including Finance, Business Intelligence, Analytics and Ad Operations
  • Working with business leaders to understand their pain points and identify opportunities for S&P solutions and help them plan, estimate, and execute digital transformation projects
  • Creating Process Flows, FMEA's and Value stream mapping to identify the process Gaps and provide enhanced solutions that bring in delight to clients
  • Streamlining the Root cause Analysis by taking sessions for leaders and helping them to perform robust analysis by identifying the actual cause and performing corrective and Preventive actions
  • Running the Coefficient of Variation campaign across the function to highlight the existence of process variation and increase in Average Handling time of the analysts
  • Ensured Brainstorming sessions were conducted across the centers to understand the reasons for increase in AHT, helped the team to narrow down on solutions to reduce the AHT and was successful in getting a reduction of 14% AHT that resulted in potential savings of 3 FTE's
  • Identified the areas in Process that had the potential to cause issues to less tenured analysts and provided 4 new suggestions to obviate volumes to tenured analysts which helped less tenured analyst to focus on less complex works and execute the work with 100% Quality.

Senior Manager- Six Sigma Black Belt - Lean Digital Transformation

Genpact
10.2021 - 01.2024
  • Oversee the purchasing, accounts payable functions and develop and implement P2P policies and procedures
  • Manage relationships with suppliers and other stakeholders
  • Creating efficiencies across all spend categories, minimizing supply risks with improved supplier selection
  • Drive new opportunities, collaborating with clients and multi-functional business, data, and digital teams
  • Focused on driving operational transformation through Lean Six Sigma (LSS), digital and analytics lever
  • Implementing Center of Excellence model in Sourcing across multiple delivery centers by focusing on adoption of common technology across all the countries in a delivery Centre, business concept and converging on improvement of utilization & skills of every team member associated with COE model
  • Key Focus areas of COE were Implementation, management and use of an innovative technology, training and oversight of the employees, governing the delivery Centre through appropriate resource allocation
  • Identified potential areas of concern including process Nuances, compliance, quality control, and vulnerabilities and ensured both Genpact & Clients had a viable solution that was a win-win for both sides
  • Evaluated major areas in operations which were serving as a roadblock for team to achieve the desired target and implemented Path to Green initiatives that included continuous improvement initiatives in those process which helped them to streamline the process and overachieve the target within a span of 5 months
  • Helping the team members to identify the process improvements that have an impact on cost, quality and time and get them converted to GB, BB projects which are critical for their carrier enhancements
  • Ensured HLPM's/DLPM's are reviewed on a defined frequency along with FMEA for the process to verify RPN's are within control values
  • Provided strong leadership to enhance team productivity and morale
  • Led cross-functional teams to achieve project milestones and deliver high-quality results
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects
  • Delivered savings worth $11.17 million in one year through cost reduction in sourcing for the stakeholders.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.

Head - Training and Quality

Tata AIG General Insurance Company
02.2018 - 10.2021
  • Triumphant in leading a team of 140 people, including associates, deputy managers, managers, and senior managers, motivating them to meet and exceed the company's goals and objectives, and improving the quality of the service.
  • Accomplished completion of 14 Lean, three six sigma GB projects, and three six sigma BB projects in Tata AIG.
  • Exultantly created training programs and materials, evaluated employee performance, assessed company training needs, and helped other managers to oversee training problems.
  • Tactically acquired savings of worth INR 1 crore for the fiscal year 2018-19, 2019-2020, and contributed to the reduction in cycle time of multiple processes by process automation (Formula) through external vendor setup.
  • Laid emphasis on eliminating company liability, creating positive employee experience, creative sourcing, compliance, reporting, training, team building, morale, and customer service.
  • Conducted Lean and Six Sigma GB training for various employees across the organization and spearheaded multiple projects in GB and BB as a Project Champion.
  • Successfully focused on process reengineering across multiple departments that led to the completion of 20 projects in Lean, Green belt, and Black belt.
  • Gathered data for market research projects and analyzed findings to make recommendations.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Created content for website pages, blog posts, and other online platforms.
  • Developed presentations and organized events to promote products or services.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Researched industry trends and competitor strategies to inform decision making.
  • Prepared invoices, purchase orders, and expense reports according to company policies.
  • Organized information from multiple sources into accessible formats for easy retrieval.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Provided training sessions for new employees on company procedures and protocols.
  • Helped maintain applicant tracking systems and recruiting metrics.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Audited company's legal documents to verify compliant policies and procedures.

Assistant Manager -Sourcing Operations

DuPont
06.2014 - 01.2018
  • Assist in the development and execution of sourcing strategies and initiatives
  • Coordinate the Request for Information (RFI), Request for Proposal (RFP), and Request for Quotation (RFQ) processes
  • Support the negotiation, drafting, and management of contracts with suppliers
  • Evaluate potential suppliers based on criteria such as quality, cost, delivery time, and reliability
  • Track and analyze supplier performance metrics to ensure compliance with contractual obligations
  • Foster strong relationships with key suppliers to negotiate better terms and improve collaboration
  • Conduct market research to identify trends, opportunities for cost savings, and potential risks
  • Analyze procurement data to identify areas for improvement and measure the effectiveness of sourcing strategies
  • Prepare reports on procurement activities, spend analysis, and supplier performance for senior management
  • Communicate effectively with internal stakeholders regarding procurement plans, timelines, and any changes or issues that arise
  • Oversee the use of procurement software systems (SAP) to streamline processes such as order management, inventory control, and supplier management
  • Coordinate internal audits related to procurement processes to ensure compliance with organizational policies and regulatory requirements.

Associate-Senior Associate SME- Team Leader

Accenture Services Pvt Ltd
Chennai
01.2006 - 05.2014
  • Drafted standard documents and operational excellence documents consisting of process flow maps, control plan, FMEA, and C&E matrix during the deployment of 2.5 months in Canada.
  • Monitored performance of vendor monthly and assessed the suppliers and contract renegotiation opportunities.
  • Trained team members about the process and analyzed excess inventory, and transferred it to the other plants through SAP.
  • Coordinated with 6,000+ vendors across the globe (USA, Canada, Poland, France, Germany, China, and Denmark), buyers, and suppliers on clearance of past shipment notification to ensure clearance of overdue payment to vendors.
  • Track report for each retrofit product with the total number of parts sent by the individual OEM for retrofitting and the total number of parts completing the retrofit process.
  • Managed distribution logistics included invoice creation, order processing, negotiating with logistics service providers regarding transportation of goods to the destination.
  • Drafted procurement report and spend analysis on a weekly basis, based on commodity, and sent it through to the client.
  • Selected the best potential vendors in case of supply shortage by following the strategic sourcing methodologies and evaluating their RFQs, and sending them to the client for approval.
  • As a Process Associate-Collections (O2C-B2B), I monitored the flow of cash in the current bucket and ageing bucket of the accounts allotted to the team.
  • Assisted team members and associates in solving critical situations, aiming for customer satisfaction.
  • Improved credit limit post credit checks, based on customer/client request, and coordinated with the business team in resolution of issues within SL.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Created monthly forecasts based on historical data analysis.
  • Reviewed customer feedback surveys to identify areas of improvement.
  • Designed training materials to ensure staff compliance with company policies.
  • Monitored performance metrics to assess effectiveness of operational processes.
  • Led meetings with clients to discuss project objectives, timelines, and deliverables.

Customer Support Executive

Bharti Airtel Limited
Chennai
12.2004 - 11.2005
  • Answered customer inquiries via phone, email, and chat.
  • Provided detailed information about products and services.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions.
  • Performed troubleshooting on technical problems.
  • Developed solutions to address customer complaints.

Education

MBA/PGDM -

Madurai Kamaraj University (MKU)
01.2010

B.Tech/B.E. -

KLN Engineering College, Madurai
01.2004

Xth -

English
Madurai
01.1998

Skills

  • Center of excellence
  • Transition management
  • Master black belt
  • Digital transformation
  • Net Promoters Score
  • Supply chain management
  • Customer service operations
  • Team management
  • Insurance operations
  • Six sigma initiatives
  • Strategic sourcing
  • RFQ's
  • Spend analysis
  • Training

Totalworkexperience

18 Years 0 Month

Courses certifications

  • Six sigma black belt
  • Six sigma green belt
  • Supply chain and logistics management
  • Transition management
  • Project Management
  • Six sigma Master Black Belt - Henry Harvin

Profile summary

A dynamic Six Sigma Master Black Belt professional with over 18 years of extensive experience known for maintaining a track record of successfully improving growth of the company by meticulously working on Customer Services, KPO and BPO Affairs, and generating outstanding revenue growth for the business. It is well defined over time through my effective program management, excellent negotiation skills, strategic planning, and team leadership. Exquisite in determining crucial decisions & periodically monitoring cost & revenue and advising on cost-overruns; ensuring sufficient funds are available to meet operational and project needs Trailblazing in defining company vision, mission, objectives, & roadmaps to accomplish short & longterm goals; maintaining cultural sensitivity, establishing rapport with members of diverse groups, & promoting team cohesiveness Highly adroit in driving large scale revenue & profit gains as well as enhancing on organizational productivity.

Impactful projects delivered

  • Worked with operations and brought 91.2 FTE 's projects that included Minibot , Volume opportunities
  • Streamlining cost savings through delivery time frame of Procurement process across all the delivery centers that had accounted for $11.17 million excess savings for the year.
  • Delivered 10 GB projects worth 32 FTE savings
  • Streamlining of Sentiment Analysis- Focus On Faster Resolution For Unhappy Customers resulted in improvement of Net Promoter score from -4 to 32
  • Enhancing Customer Experience through Voice Bot resulting in reduction of Repeat calls by 22%
  • Restructuring Of Net Promoter Score Process to contact customer and understand the reason for having a bad experience that resulted in improvement of NPS by ~10%
  • Supply Chain - Merger Activities Related To Aerospace Division - Identified Automation activities in SAP to Auto close the Requisitions that were ageing which resulted in 80% of work getting completed ahead of TAT provided

Languages

English
First Language
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Assistant Vice President

Accenture
01.2024 - Current

Senior Manager- Six Sigma Black Belt - Lean Digital Transformation

Genpact
10.2021 - 01.2024

Head - Training and Quality

Tata AIG General Insurance Company
02.2018 - 10.2021

Assistant Manager -Sourcing Operations

DuPont
06.2014 - 01.2018

Associate-Senior Associate SME- Team Leader

Accenture Services Pvt Ltd
01.2006 - 05.2014

Customer Support Executive

Bharti Airtel Limited
12.2004 - 11.2005

MBA/PGDM -

Madurai Kamaraj University (MKU)

B.Tech/B.E. -

KLN Engineering College, Madurai

Xth -

English

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Karthik Kannan