KARTHIK KONNUR
BUSINESS TRAVEL EXPERT
Bangalore
Summary
- Experienced travel consultant with a passion for creating unforgettable travel experiences and providing top-notch customer service. Collaborative team player achieving outstanding results in fast-paced and ever-changing environments. Skilled in itinerary planning and adept at resolving challenges. Highly regarded for reliability and adaptability.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Travel Expert
Navan
11.2024 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Offered comprehensive support during unforeseen circumstances such as cancellations or delays further strengthening customer loyalty.
- Maintained accurate records of bookings, payments, and any changes made during the planning process for easy reference later on as needed.
- Coordinated with other industry professionals like tour guides or transportation providers to ensure seamless travel experiences for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Senior Travel Consultant
BCD TRAVEL
05.2023 - 11.2024
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Prepared itineraries to deliver travel arrangements to clients.
- Helped clients achieve lowest fares and minimize risks of penalties.
- Used company tools and systems to complete requests.
- Searched and confirmed travel reservations for customers.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Researched hotels and airfare options to best meet client needs and expectations.
- Created travel itineraries and made adjustments to meet client specifications.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Often used GDS tools such as, CCM Genesys Cloud, GPOS, Agent Source, Sabre, and Commd.
Customer Support Associate
Tech Mahindra
06.2022 - 04.2023
- Responded promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive customer experience.
- Assisted customers in resolving technical issues, billing disputes, and other concerns by providing clear and concise information.
- Investigated and resolved customer complaints, escalating issues to senior team members or management when necessary.
- Maintained accurate records of customer interactions and transactions, updating customer accounts and databases as needed.
- Met or exceeded performance metrics such as response time, customer satisfaction ratings, and first-call resolution rate.
- Utilized knowledge management systems and other resources to quickly and accurately answer customer questions and provide solutions.
- Maintained a positive and professional attitude in all interactions with customers, colleagues, and management.
Education
Bachelor of Engineering - Electronics & Communication
Stepping Stones Educational Institute
DIPLOMA - Electronics & Communication
Indian Institute of Engineering
SSLC - undefined
Sai Niketan English Med School
Skills
Dedicated and diligent
Certification
Best Associate Of The Month Award at Tech Mahindra
Timeline
Business Travel Expert
Navan
11.2024 - Current
Senior Travel Consultant
BCD TRAVEL
05.2023 - 11.2024
Customer Support Associate
Tech Mahindra
06.2022 - 04.2023
DIPLOMA - Electronics & Communication
Indian Institute of Engineering
SSLC - undefined
Sai Niketan English Med School
Bachelor of Engineering - Electronics & Communication
Stepping Stones Educational Institute
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