KARTHIK KONNUR
BUSINESS TRAVEL EXPERT
Bangalore
Summary
- Experienced travel consultant with a passion for creating unforgettable travel experiences and providing top-notch customer service. Collaborative team player achieving outstanding results in fast-paced and ever-changing environments. Skilled in itinerary planning and adept at resolving challenges. Highly regarded for reliability and adaptability.
Overview
3
3
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Business Travel Expert
Navan
11.2024 - Current
- Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
- Offered comprehensive support during unforeseen circumstances such as cancellations or delays further strengthening customer loyalty.
- Maintained accurate records of bookings, payments, and any changes made during the planning process for easy reference later on as needed.
- Coordinated with other industry professionals like tour guides or transportation providers to ensure seamless travel experiences for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Senior Travel Consultant
BCD TRAVEL
05.2023 - 11.2024
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Prepared itineraries to deliver travel arrangements to clients.
- Helped clients achieve lowest fares and minimize risks of penalties.
- Used company tools and systems to complete requests.
- Searched and confirmed travel reservations for customers.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Researched hotels and airfare options to best meet client needs and expectations.
- Created travel itineraries and made adjustments to meet client specifications.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Often used GDS tools such as, CCM Genesys Cloud, GPOS, Agent Source, Sabre, and Commd.
Customer Support Associate
Tech Mahindra
06.2022 - 04.2023
- Responded promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive customer experience.
- Assisted customers in resolving technical issues, billing disputes, and other concerns by providing clear and concise information.
- Investigated and resolved customer complaints, escalating issues to senior team members or management when necessary.
- Maintained accurate records of customer interactions and transactions, updating customer accounts and databases as needed.
- Met or exceeded performance metrics such as response time, customer satisfaction ratings, and first-call resolution rate.
- Utilized knowledge management systems and other resources to quickly and accurately answer customer questions and provide solutions.
- Maintained a positive and professional attitude in all interactions with customers, colleagues, and management.
Education
Bachelor of Engineering - Electronics & Communication
Stepping Stones Educational Institute
DIPLOMA - Electronics & Communication
Indian Institute of Engineering
SSLC - undefined
Sai Niketan English Med School
Skills
Dedicated and diligent
Strong interpersonal communication
Team collaboration skills
Critical problem-solving expertise
Strong commitment
Travel itinerary development
Global destinations
Group travel
Travel coordination
Transportation arrangements
Business travel
Certification
Best Associate Of The Month Award at Tech Mahindra
Timeline
Business Travel Expert
Navan
11.2024 - Current
Senior Travel Consultant
BCD TRAVEL
05.2023 - 11.2024
Customer Support Associate
Tech Mahindra
06.2022 - 04.2023
DIPLOMA - Electronics & Communication
Indian Institute of Engineering
SSLC - undefined
Sai Niketan English Med School
Bachelor of Engineering - Electronics & Communication
Stepping Stones Educational Institute