Karthik Kumar
Client Services Coordinator
Visakhapatnam,AP
Summary
Successful Client Services Coordinator with 7.5 years of experience addressing client requests and concerns. Excellent reputation for resolving problems and improving client satisfaction. Committed to collaborating with associates and management to achieve business objectives.
Overview
5
5
years of post-secondary education
8
8
years of professional experience
Work History
Client Services Coordinator
Pena4Tech Solutions India Private Limited
Visakhapatnam, Andhra Pradesh
01.2016 - Current
- Primary contact with respect to scheduling, assignment, TAT, additional coverage/volumes and general inquiries.
- Cultivate long-lasting client relationships based on trust and solid understanding of business needs.
- Understand client contract and the client receivables, deliveries process and design the work flow as per client needs and wants.
- Forecast and track account metrics.
- Identifying opportunities to grow business with existing clients.
- Collaborate with sales team to identify and grow opportunities by generating leads and handing over the leads to client acquisition team.
- Support team manager and perform management duties when manager is absent or out of office.
Production Coordinator
Pena4Tech Solutions India Private Limited
Hyderabad, Telangana
12.2014 - 12.2015
- Responsible for assigning work to he medical coders.
- Monitor TAT.
- Prepared productivity reports on daily basis.
Fraud Specialist
GE Capital Retail Bank
Hyderabad, Telangana
09.2013 - 11.2014
- Validated credit card fraud claims.
- Escalated appropriately to Fraud Investigations.
Education
Post Graduation Diploma in Business Management - Human Resources Management
Integral Institute of Advanced Management
Visakhapatnam 07.2011 - 05.2013
Bachelor of Science - Mathematics, Statistics And Computer Science
Pydah Degree College - Andhra University
Visakhapatnam 06.2008 - 03.2011
Skills
Client management
Hobbies
- Conduct Yoga & Meditation sessions to lower stress & anxiety levels that would help in personal & professional growth.
- Organize events & act in short films.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Declaration
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Client Services Coordinator
Pena4Tech Solutions India Private Limited
01.2016 - Current
Production Coordinator
Pena4Tech Solutions India Private Limited
12.2014 - 12.2015
Fraud Specialist
GE Capital Retail Bank
09.2013 - 11.2014
Post Graduation Diploma in Business Management - Human Resources Management
Integral Institute of Advanced Management
07.2011 - 05.2013
Bachelor of Science - Mathematics, Statistics And Computer Science
Pydah Degree College - Andhra University
06.2008 - 03.2011
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