Summary
Overview
Work History
Skills
Education And Qualifications - Courses
Languages
Certification
Timeline
Generic

KARTHIK KUMAR

Chennai

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager of Operations

Curo Management Solution
Chennai
06.2020 - Current
  • Analyzing data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Streamlining operations with a focus on Root cause analysis and solution mapping
  • Scheduling meetings between internal teams and external stakeholders when necessary.
  • Mitigating business risks by working closely with staff members and assessing performance.
  • Prepare team members' appraisal reviews and provide constructive feedback
  • Maintenance of Daily, Weekly & Monthly production & Quality reports
  • Interacting with Clients on a frequent basis through calls, emails & instant messaging systems
  • Training freshers on Medical Billing & AR concepts.

Team Lead - AR

Trurevmed Consultancy Services Pvt.ltd
Chennai
10.2018 - 05.2020
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.

Team Lead - AR

Medrona Billing Services Pvt.ltd
Chennai
05.2010 - 01.2018
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Maintained positive working relationship with fellow staff and management.

Skills

  • Strong team-building/handling skills
  • Able to effectively assess operational inefficiencies
  • Exceptionally talented at devising appropriate goals
  • Good knowledge of measurable tasks
  • Competent at social oral and written communication
  • Excellent goal tracking and report writing
  • Employee Relations And Conflict Resolution
  • Budgeting And Cost Control Strategies

Education And Qualifications - Courses

  • Diploma in Tourism & Hotel Management, Loyola College, Chennai, 06/2006 - 04/2009

Languages

  • English
  • Tamil
  • French

Certification

  • Lean Six Sigma Green Belt

Timeline

Manager of Operations

Curo Management Solution
06.2020 - Current

Team Lead - AR

Trurevmed Consultancy Services Pvt.ltd
10.2018 - 05.2020

Team Lead - AR

Medrona Billing Services Pvt.ltd
05.2010 - 01.2018

Similar Profiles

CREATE PROFILE
KARTHIK KUMAR