Karthik Kumar
Project Managet
Bengaluru
Summary
Resourceful Project Manager with 13 + years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Project Manager
FIS Global Business Solutions India Pvt. Ltd.
Bengaluru
08.2019 - 04.2023
- Expertise in Program & Project Management, Product Management, R&D, and Customer Support / Technical Support in various vendor & operator environments
- Expertise in SAFe / Agile / Waterfall Model of Software Development
- · Recorded success in leading large-scale & complex programs right from scoping to successful delivery with high customer impact; presenting changes, issues, risks, and contingency plans to balance project resources, schedules, cost, and scope.
- Demonstrated excellence in Product Lifecycle Management involving New Product Introduction · successfully driving global rollouts and customer acceptance across the Globe. Skilled in managing high-level customer engagement, facilitating rapid issue resolution, and implementing standardized processes to ensure product stability and performance.
- DC Migration- Manage end-to-end complex data migration, conversion and data modeling, participate in quality management reviews as outlined in the Verification and Validation Overview
- Ensure security in reporting Managing the data and reporting analyst Liaising with key stakeholders and system integration partners
- Identifying the data migration impact of all proposed changes
- Own up right from the Project Initiation till the project closure with clear key deliverables by project phases, and key benefits to the organization
- Communication with service managers, application owners or other customer representatives in the support of the discovery and analysis process
- Perform infrastructure discovery and application dependency analysis
- Setting up and running war rooms to support UAT and UVT during critical application rollouts, Change implementation down time, Infra and DC upgrade, maintenance and BCP DR Drills
- Project Delivery Framework & Downstream IT processes and practices are adhered to, both in PMI standards and Waterfall project delivery methodologies
- Determine business requirements, identify migration strategies, negotiate schedules and provide on-going coordination
- Basic involvement in the design, planning and execution of migration plan to migrate/decommission infrastructure without disruption to business groups
- Support consultant/senior consultant in conducting architecture reviews, capacity planning, work scheduling, implementation planning and execution, post implementation planning and execution
- Act as a focal point within the enterprise for all escalation and communication activities related to the client activities to ensure Implementation is handled expeditiously and that systematic issues and problems are addressed proactively and communicated to senior management and executive levels for awareness and prioritization
- Track and report on all infrastructure scheduled for migration, coordinate closely with Engineers, Network and Storage teams to ensure successful execution of migrations on time with zero defects
- Prepared project status reports and kept team, management, clients and others informed of project status and related issues
- Conducted daily meetings with IT operations and technical services, which promoted teamwork and improved productivity
- Coordinated hardware installation projects
- Interfaced daily with the client community and across all sections within the IT organization
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
- Communicated project plans and progress to key stakeholders and project contributors.
- Enhanced team performance by conducting regular training sessions and providing opportunities for professional development.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
- Accomplished client goals by providing quality technical projects.
- Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Effective People Leader - Built & led high-performing technical teams; set up KPIs, enhanced morale, facilitated cross-group collaboration, global on-site/off-shore engagements, and ensured staff development
Project Manager
Stride AI R&D PVT LTD
Bengaluru
02.2019 - 08.2019
- Accelerated the projects that are related to Agile and Waterfall to formulate environment delivery plan along with technical teams like solution architect and middleware team as well as analyzed project definitions
- Assisted on configuration and hardware issues, and other technical difficulties to access the environment
- Estimated the test environment/interface booking, and resource allocation on all phases
- Managed ad-hoc requests for delivering an environment on test and production issues and set budgets and delivery timescales with clients
- Was accountable for documentation and providing periodic updates on projects
- Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
- Cooperated with project owner in backlog management and consistent delivery of features
- Strictly adhered to organization rules and policies for the timely and accurate delivery of projects
- Collaboratively worked with departmental managers to promote company effectiveness on cost control, invoicing, variation claims, and invoice payment resolution
- Establish best practice methodologies for testing, define testing structures, process, procedures and strategies
- Design resource models to support test delivery for agile teams and projects
- Possess a strong understanding of agile delivery
- Designed and maintained IT processes according to operation policies through standardization of methods
- Administered system upgrades and escalated issues; prepared and reviewed all service level and operational metrics and KPI scorecards for service delivery
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Implementation Project Manager
Fujiyama Software Solutions( DXC Tech)
03.2017 - 07.2018
- Proactively drive Transition & transformation and remediation agenda; increasing efficiency, reducing operational risk and optimizing service stability, executing remediation activities and delivering projects to the highest possible standards
- Monitoring & Managing a team of 32 Implementation leads actively involved in Projects and Transitions, Automations, Cost Saves and implementation of ITIL Process during Merger at DXC Technologies
- Service Delivery across APJ and AMEA regions providing end to end support for non-standard Service requests and managed services
- Manage and control scope to ensure commitments are achieved within agreed time, cost, and quality parameters with constant focus on ensuring business benefits are delivered
- Experienced IT Infrastructure PM capable of managing other PM's in a highly complex organization with many senior stakeholders
- Responsible for developing and managing Project Plan and resources required completing within defined scope, time and cost constrains without compromising on quality
- Overseeing multiple projects of different sizes and complexity
- Develop project schedules, assign responsibility and oversee project progress
- Responsible for setting up and managing the Non-Standard service request fulfillment workflow during Project and transformation phase
- Ensured stakeholder management, coordination and showcased performance and benefits of the process
- Chair daily stand-up, weekly and monthly meetings to track and report project status
- Identifying deviations or adverse trends and provide/find solutions
Implementation Project Manager
FIS Global Business Solutions Capco Merger
09.2013 - 02.2017
- Gathering and analyzing user functional requirements for projects Performing Gap Analysis
- Managing installation of products like adding authorization processing/switching of new financial institutions to customer network (CO-OP), pinned /signature processing for card bases, ATMs, Falcon fraud protection, Verified by Visa/MasterCard Secure Code, Hot carding, etc
- Co-ordination of systems development of agreed customization and user acceptance testing
- Develop documentation such as project specification, issues tracking, checklists and process updates
- Coordinate payment network sponsorship for projects with Visa, Pulse, MasterCard etc
- Maintenance and support of installation systems post-closure/turnover of project efforts
- Responsible for assigning projects to the PM
- Handle projects regards to Electronic payments
- Co-ordinate each project with Online and offline Certification with Tandem Development and Support Team
- Analyze the data collected for process improvement efforts and to validate best practices
- Preparing weekly Dashboards and Root cause analysis for the team and process improvement
- Proactively communicate and collaborate between the business and engineering stakeholders within a multivendor environment using Scrum Methodologies
- Prepare weekly calendar call with customer for reconciliation of projects installs
Incident Management Analyst
Dell International Services
05.2011 - 09.2013
- Co-ordinated and work activities by change management business continuation, vendor management & problem management for return to service and problem mitigation and assure service availability
- Communicated and worked with project manager to define metrics, performance goals and risk analysis
- Made sure the all critical major incidents are addressed within SLA & OLA response and sending out the critical alerts
- Act as the key point of contact for the client on all matters relating to change management facilities meeting as appropriate and ensures all relevant documentation is available at client meetings
- Assessed, planned change management process Represented weekly change advisory Board (CAB) meeting facilities stakeholder analysis impact assessment
Help Desk Associate
Symphony Service Corp.
03.2010 - 05.2011
- Handled Internal Calls related to password Reset and Assign High Priority Tickets to Resolver Teams
- Manage day-to-day activities related to Incidents and follow up accordingly Provide updates to end users in timely manner
- Follow escalation processes are strictly adhered to ensure that customer expectations are not breached
Education
B.Com -
Bangalore University
01.2005 - 01.2010
XIIth - undefined
English
Xth - undefined
English
Skills
Project management
Certification
Web Development, The scope is to build a working prototype using the sample financial statements provided by the Client.
Sociallink
https://www.linkedin.com/in/karthikkumar-8a963624/
Totalworkexperience
13 Years 0 Month
Timeline
Project Manager
FIS Global Business Solutions India Pvt. Ltd.
08.2019 - 04.2023
Project Manager
Stride AI R&D PVT LTD
02.2019 - 08.2019
Implementation Project Manager
Fujiyama Software Solutions( DXC Tech)
03.2017 - 07.2018
Implementation Project Manager
FIS Global Business Solutions Capco Merger
09.2013 - 02.2017
Incident Management Analyst
Dell International Services
05.2011 - 09.2013
Help Desk Associate
Symphony Service Corp.
03.2010 - 05.2011
B.Com -
Bangalore University
01.2005 - 01.2010
XIIth - undefined
English
Xth - undefined
English
Web Development, The scope is to build a working prototype using the sample financial statements provided by the Client.
DEPLOYMENT OF NSSR PROCESS, Responsible for end to end planning and execution of projects pertaining to HPE and CSC merger Infrastructure and Operations.
ITIL
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