Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karthik Leeladhar

Customer Service Associate
Chennai

Summary

A passionate professional actively looking for an opportunity to pursue a career in company of repute, to be able to fulfill my goals and objectives of life. Dedicated to delivering an exceptional customer service. Committed to working hard to establish new business and maintain existing customer relationships. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team goals.

Overview

3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Customer Service

WIZ Logtech
09.2023 - Current
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Provided excellent customer service by addressing inquiries promptly and knowledgeably.
  • Provided customer service by answering questions and resolving shipment issues.
  • End to End operations for Road Freight, Air Freight (Import & Export), Cross-Trade, Courier, Local Clearance & delivery etc.
  • Updating Milestone, Tasks, Invoices in portal.

Networking Executive

Pilot Freight LLC (Exclusive partner for Skybridge Freight Solutions)
12.2021 - 08.2023
  • Quoting rates as per the guidelines given
  • Negotiate with customers accordingly and maximize profits
  • Identify potential customers and secure business.

Operations Executive Air Export

Skybridge Freight Solutions L.L.C
12.2021 - 07.2022
  • Organized and detail-oriented with a strong work ethic
  • Co-ordinate with clients regarding freight clearance instruction, type of Bill of Entry and prepare documentations for customs clearance
  • Ensure Bill of Entries are processed on time
  • Placing booking and executing AWB's on Calogi, EK and Flotilla
  • Booking ADM request and IDG
  • Prepare and follow-up on the documents
  • Co-ordinate with transporter to ensure the cargo is delivered
  • Ensure all the job files are maintained.

Content Writer

Businezt
5 2019 - 11.2019
  • The idea was to serve the clients in the Education Industry and deliver them research-oriented assignment varied in nature, with an assurance of on-time delivery and content free from plagiarism
  • Proof reading english documentations and providing an error-free output.

Education

BBA - Business Administration

Madras Christian College
06.2014 - 05.2016

SSLC - CBSC

Vels Vidyashram

HSC - CBSC

Skills

Oral and Written communication

Teamwork & Collaboration

Interpersonal skills

Professionalism and strong work ethic

Software

MS Office

Flotilla

iFact -Portal

Certification

08/01/18, British Council - Advanced Level

Languages

English
Tamil
Malayalam

Timeline

Customer Service

WIZ Logtech
09.2023 - Current

Networking Executive

Pilot Freight LLC (Exclusive partner for Skybridge Freight Solutions)
12.2021 - 08.2023

Operations Executive Air Export

Skybridge Freight Solutions L.L.C
12.2021 - 07.2022

BBA - Business Administration

Madras Christian College
06.2014 - 05.2016

Content Writer

Businezt
5 2019 - 11.2019

SSLC - CBSC

Vels Vidyashram

HSC - CBSC

Karthik LeeladharCustomer Service Associate