Karthik Leeladhar
Customer Service Associate
Chennai
Summary
A passionate professional actively looking for an opportunity to pursue a career in company of repute, to be able to fulfill my goals and objectives of life. Dedicated to delivering an exceptional customer service. Committed to working hard to establish new business and maintain existing customer relationships. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet the team goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service
WIZ Logtech
09.2023 - Current
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Provided customer service by answering questions and resolving shipment issues.
- End to End operations for Road Freight, Air Freight (Import & Export), Cross-Trade, Courier, Local Clearance & delivery etc.
- Updating Milestone, Tasks, Invoices in portal.
Networking Executive
Pilot Freight LLC (Exclusive partner for Skybridge Freight Solutions)
12.2021 - 08.2023
- Quoting rates as per the guidelines given
- Negotiate with customers accordingly and maximize profits
- Identify potential customers and secure business.
Operations Executive Air Export
Skybridge Freight Solutions L.L.C
12.2021 - 07.2022
- Organized and detail-oriented with a strong work ethic
- Co-ordinate with clients regarding freight clearance instruction, type of Bill of Entry and prepare documentations for customs clearance
- Ensure Bill of Entries are processed on time
- Placing booking and executing AWB's on Calogi, EK and Flotilla
- Booking ADM request and IDG
- Prepare and follow-up on the documents
- Co-ordinate with transporter to ensure the cargo is delivered
- Ensure all the job files are maintained.
Content Writer
Businezt
5 2019 - 11.2019
- The idea was to serve the clients in the Education Industry and deliver them research-oriented assignment varied in nature, with an assurance of on-time delivery and content free from plagiarism
- Proof reading english documentations and providing an error-free output.
Education
BBA - Business Administration
Madras Christian College
06.2014 - 05.2016
SSLC - CBSC
Vels Vidyashram
HSC - CBSC
Skills
Oral and Written communication
Teamwork & Collaboration
Interpersonal skills
Professionalism and strong work ethic
Software
MS Office
Flotilla
iFact -Portal
Certification
08/01/18, British Council - Advanced Level
Languages
English
Tamil
Malayalam
Timeline
Customer Service
WIZ Logtech
09.2023 - Current
Networking Executive
Pilot Freight LLC (Exclusive partner for Skybridge Freight Solutions)
12.2021 - 08.2023
Operations Executive Air Export
Skybridge Freight Solutions L.L.C
12.2021 - 07.2022
BBA - Business Administration
Madras Christian College
06.2014 - 05.2016
Content Writer
Businezt
5 2019 - 11.2019
SSLC - CBSC
Vels Vidyashram