Karthik M
Head Business - Insurance
Chennai
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
2
2
Languages
Work History
General Manager
FINKAI FINANCIAL SERVICES
09.2022 - Current
- Head Business- Customer Acquisition/Sales and Marketing
- Managed budget implementations, employee reviews, training, schedules and Business Progress.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Senior Manager
SHRIRAM LIFE INSURANCE
06.2017 - 08.2022
- Asst Manager- Deputy Manager- Senior Manager
- Head Business - B2C/ Digital/Retail/ TVC
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led the Team of 167 Staffs, main stream business and Operations
- Handled - New Business, Lead Generation, Persistency,Customer Service, WFM, Digital Marketing, Cross/ Up Selling
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Team Leader
BANK BAZAAR.COM
02.2014 - 05.2017
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Customer Relationship Officer
FIRST SOURCE
09.2012 - 02.2014
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and Queries
- Part of customer service to assist retail banking Customers of AXIS BANK.
- Promoted to Cross Selling Segment of Credit card in less than 6 months
Education
Bachelor of Engineering - Computer Science And Engineering
ALPHA COLLEGE OF ENGINEERING
CHENNAI 04.2001 -
HSC - Maths And Science
Sir. MCTM Hr. Sec School
Chennai 04.2001 -
SSLC - Stateboard
Sri.C.P Jain Hr. Sec. School
Chennai 04.2001 -
Skills
Leadership
undefinedAccomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 103% growth of Business during Pandemic .
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 167 staff members for Shriram Life.
- Expertise in handling all segments of Business-
New business&Persistency, & Customer Service
Personal Info
DOB : 12/10/1990
Gender : Male
Marital Status : Married
Mother's Name : Mrs. Savithri M
Father's Name : Mr. Mani N
Declaration
I hereby, declare that the above details are true to the best of my knowledge.
Yours Truly,
Karthik M
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
FINKAI FINANCIAL SERVICES
09.2022 - Current
Senior Manager
SHRIRAM LIFE INSURANCE
06.2017 - 08.2022
Team Leader
BANK BAZAAR.COM
02.2014 - 05.2017
Customer Relationship Officer
FIRST SOURCE
09.2012 - 02.2014
Bachelor of Engineering - Computer Science And Engineering
ALPHA COLLEGE OF ENGINEERING
04.2001 -
HSC - Maths And Science
Sir. MCTM Hr. Sec School
04.2001 -
SSLC - Stateboard
Sri.C.P Jain Hr. Sec. School
04.2001 -
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