KARTHIK M
Mangalore
Summary
Dynamic Office Executive and Application Support Analyst with proven expertise at Global E-soft Sys in troubleshooting and enhancing system performance through data analysis and SQL Server management. Adept at client support and training, I excel in problem-solving and communication, ensuring efficient resolution of technical queries and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Office Executive/Application Support Analyst
Global E-soft Sys
Mangalore
10.2022 - Current
- Provide technical support for USA clients, handling tickets related to application issues
- Monitor and resolve technical problems through SQL server integration
- Perform data analysis to identify root causes and enhance system performance
- Train clients on software use and troubleshoot technical queries
Auditor
01.2020 - 08.2022
- Supported in auditing tasks and handled Tally operations
- Filed GST returns and income tax reports
- Assisted in preparing project reports for loan applications
Office Assistant
KBN ASSOCIATES
Mangalore
05.2017 - 12.2019
- Assisted with office operations, including land-related revenue matters
- Managed property data, land conversion, and handled property-related appeals
Education
BCA -
SDM College of Business Management
Mangalore01.2017
PUC -
St .Aloysius PU College
Mangalore01.2014
SSLC -
St. Joseph Joyland
Mangalore01.2012
Skills
- Database Management
- MS SQL Server
- Ticketing systems
- Troubleshooting
- Data analysis
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Problem-solving
- Communication skills
- Client support
- Training
- Technical queries
- Escalation
- Reporting
- Team player
- Leadership
- Event management
Disclaimer
I hereby declare that the information provided is true and accurate to the best of my knowledge.
Languages
- English
- Hindi
- Kannada
- Malayalam
- Tulu
Personal Information
- Date of Birth: 08/12/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Office Executive/Application Support Analyst
Global E-soft Sys
10.2022 - Current
Auditor
01.2020 - 08.2022
Office Assistant
KBN ASSOCIATES
05.2017 - 12.2019
BCA -
SDM College of Business Management
PUC -
St .Aloysius PU College
SSLC -
St. Joseph Joyland
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