Karthik M
Process Associate
Bangalore
Summary
Process Associate with over 2 years of experience in the U.S. mortgage service industry, specializing in document management and team collaboration at Mr. Cooper. Proven ability to enhance loan accuracy through meticulous quality checks and reconciliations, leading to significant process improvements. Proficient in Microsoft Office Suite with strong skills in rapid learning and multitasking, consistently meeting deadlines while achieving a 95% claim approval rate. Committed to delivering high-quality results that support organizational goals and drive operational efficiency.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Process Associate
Mr Cooper
10 2023 - Current
- Filed reimbursement claims to investors ahead of timelines, using required documentation.
Conducted quality checks and reconciliations for completed loans to ensure accuracy.
Resolved denied transactions by correcting documentation and coverage dates within deadlines.
Provided feedback on errors identified during quality checks and reconciliations to enhance processes.
Performed root cause analysis on claims denied by Fannie Mae to identify improvement areas.
Collaborated with third-party vendors, including attorney firms, and property preservation companies, to secure necessary documentation.
Processed various loan types for Fannie Mae, including PLCs and short sales, managing re-submission triggers efficiently.
Completed additional management projects within established deadlines, demonstrating effective time management.
Education
MBA - Finance
St. Joseph College
Bengaluru, India06-2026
B Com - Finance
Soundarya Institute of Management
Bengaluru, India09-2023
PUC - Statistic
St. Theresa Pre University College
Bengaluru, India03-2020
SSLC - State Board
Triveni Memorial High School
Bengaluru, India04-2018
Skills
Microsoft Office Suite
Document management
Excel and Word proficiency
Multitasking abilities
Research analysis
Team collaboration
Data analysis
Rapid learning
Accomplishments
Top performer for the month of January 2024 (Docs)
Top performer for the month of March 2024 (Filing)
Top performer for the month of June 2025 (CFLA)
Hobbies
- Travelling
- Chess
- Playing online games
Timeline
Process Associate
Mr Cooper
10 2023 - Current
MBA - Finance
St. Joseph College
B Com - Finance
Soundarya Institute of Management
PUC - Statistic
St. Theresa Pre University College
SSLC - State Board
Triveni Memorial High School