Senior manager in insurance with over 6 years of experience in operations and client management. Demonstrated success in mentoring teams, boosting productivity, and achieving operational KPIs. Skilled in creating customer-focused solutions and enhancing service quality through process improvements. In-depth knowledge of IRDAI regulations and expertise in core insurance systems, ensuring workflow efficiency and compliance.
Major: Training and development — International paper APPM Limited,
Minor: Consumer Buying Behaviour — Style Cooldrinks
1st place for client retention in the Hyderabad branch, 2017, 4th quarter
Twice in second place for client retention and upselling AP and TS
2020 & 2022
Salesforce, Power BI, Microsoft
Signature ( M.Karthik )