KARTHIK MARADAPU
Rajahmundry
Summary
Senior manager in insurance with over 6 years of experience in operations and client management. Demonstrated success in mentoring teams, boosting productivity, and achieving operational KPIs. Skilled in creating customer-focused solutions and enhancing service quality through process improvements. In-depth knowledge of IRDAI regulations and expertise in core insurance systems, ensuring workflow efficiency and compliance.
Overview
12
12
years of professional experience
Work History
Senior Manager
ICICI LOMBARD GENERAL INSURANCE
Rajahmundry
10.2023 - Current
- Responsible for analysis of assigned markets and customer follow-ups including exit-initiated clients.
- Proficient in handling renewals, upselling add-on covers, and customer retention strategies.
- Strong customer relationship and objection-handling skills, ensuring policyholder satisfaction and loyalty.
- Working with various departments across the organization to advocate for the customer and work together to resolve any issues.
- Adept in using CRM tools like Salesforce and preparing detailed MIS reports and renewal trackers.
- Proven ability to monitor claim ratios and implement measures to protect portfolio profitability.
- Led a team of 7 overseeing daily activities, guiding performance, and ensuring achievement of targets.
- Contributed to streamlining operational processes that improved customer experience and increased renewal rates.
Assistant Manager
IFFCO TOKIO GENERAL INSURANCE
Rajahmundry
06.2019 - 05.2023
- Compliance-focused with expertise in IRDAI norms and company-specific standard operating procedures.
- Experience working closely with surveyors, garages, and claims teams to speed up resolutions and reduce TAT.
- Presented regular reports on occupancy, availability, exits, and retention plans.
- Achieved and exceeded monthly and quarterly sales and retention targets.
- Led a team of 11 overseeing daily activities, guiding performance, and ensuring achievement of targets.
- Responsible for achieving monthly and quarterly targets.
Project Manager
Track Mate (fleet Management Solution)
Hyderabad
08.2016 - 05.2019
- Understand client requirements.
- Prepare and deliver presentations to prospective clients.
- Excellent negotiation skills dealing with clients.
- Responsible for P&L for the POD and Planning Strategy activities.
- Handling teams of 22 people of Business Analysts & Operation departments.
- Taking daily calls for individual performance.
- Managing & driving the teams to complete client requirements and targets within the time frame. Monitoring client calls and reviewing with BA.
- Maintain data integrity of all revenue, attrition and retention management activities.
- Responsible for reporting to client authorities within a time frame.
BE
Imeetax Pharmaceuticals
Rajahmundry
10.2014 - 04.2016
- Responsible for sales in the assigned territory.
- To ensure achievement monthly, quarterly& Annual budgeted sales targets.
- Analysis data planning new strategies on outcome actions & fill the supply & Demand gap with in the time frame.
- Be responsible planning new strategies & performance on new plans review on daily.
- Be responsible for drive the team to get the knowledge & updates on product to get accurate work results.
Client Executive
Tata Docomo
Rajahmundry
08.2013 - 07.2014
- Be responsible for following up with clients and taking feedback about services.
- Responsible for achieving monthly, Quarterly and annual budgeted CR targets.
- To gain knowledge of market trends, Competitor Schemes/Pricing etc.
- Be responsible for increasing activation outlets & recharge outlets.
- Responsible for distribution expansion through appropriate profile scouting and making them train.
Education
Master of Business Administration - Marketing & HR
Visakha Institute for Professional Studies
01.2013
Bachelor of Commerce -
Govt Autonomous College, Andhra University
Rajahmundry01.2011
Skills
- Account management
- Team management
- Client relationship management
- Process improvement initiatives
- Documentation
- customer retention
- Customer relationship management
- Sales strategy
- Team leadership
- Time management
- Team building
Projects
Major: Training and development — International paper APPM Limited,
Minor: Consumer Buying Behaviour — Style Cooldrinks
Awards
1st place for client retention in the Hyderabad branch, 2017, 4th quarter
Twice in second place for client retention and upselling AP and TS
2020 & 2022
IT SKILLS
Salesforce, Power BI, Microsoft
Languages
Telugu
First Language
English
Proficient (C2)
C2
Disclaimer
Signature ( M.Karthik )
Timeline
Senior Manager
ICICI LOMBARD GENERAL INSURANCE
10.2023 - Current
Assistant Manager
IFFCO TOKIO GENERAL INSURANCE
06.2019 - 05.2023
Project Manager
Track Mate (fleet Management Solution)
08.2016 - 05.2019
BE
Imeetax Pharmaceuticals
10.2014 - 04.2016
Client Executive
Tata Docomo
08.2013 - 07.2014
Master of Business Administration - Marketing & HR
Visakha Institute for Professional Studies
Bachelor of Commerce -
Govt Autonomous College, Andhra University
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