Karthik M M

Associate Trade Specialist with over 2 years of experience in trade compliance. Possess strong knowledge of Restricted Party Screening (RPS), Denied Party Lists, and sanctions regulations issued by OFAC, the EU, the UN, and the U.S. Foreign Corrupt Practices Act (FCPA). Experienced in screening Politically Exposed Persons (PEPs), managing compliance data, preparing reports, and supporting audits. Technically proficient in Excel, UiPath, and Oracle SQL, enabling analysis of large datasets and optimization of compliance processes.

Roles and Responsibilities:

• Provided compliance content data with an accuracy rate exceeding 99% for Denied Party Lists, RPS, PEP lists, and sanctions data, in line with E2open Quality Objectives.
• Delivered internal training sessions on sanctions updates, RPS processes, and compliance best practices.
• Met or exceeded customer expectations on timeliness, quality, and completeness, adhering to ISO 9001:2015 quality management standards.
• Conducted research on new RPS lists published by government sources.
• Supported ECCN and HS Code classification and compliance mapping for trade software clients.
• Delivered managed services for Restricted Party Screening to subscribed clients.
• Performed validation and quality testing on E2open Trade Software, loaders, and related programs.
• Managed and processed large volumes of data efficiently.
• Conducted end-use and end-user due diligence, identifying red-flag transactions involving embargoed countries.
• Contributed as part of the automation team, automating monitoring and data extraction processes to reduce manual effort.
• Collaborated with a network of trade compliance professionals to ensure data accuracy and integrity.
• Automated monitoring and data extraction processes, resulting in a 40% reduction in manual effort.
• Performed weekly validation tasks, including newsletter reviews and content status checks.

• Playing a pivotal role in building and scaling Cleaning Category in Bangalore, Hyderabad, and Noida, and successfully achieved an 8X growth by adding supply.
• Accountable for supply management ensuring category achieve target deliveries, improving operational efficiency and driving customer satisfaction.
• Hired and managed a team of 10 to manage category operations in BNG & HYD.
• Enhance supply engagement, quality, and service pro rating from 4.4 to 4.8 through leakages detection, supply sensitization, and integration of automated capacity multiplier to improved expert utility and fulfilment.
• Leading Operations, overseeing customer satisfaction, order fulfilment, and end-to-end service quality for an exceptional experience.
• Driven Quality Assurance activities for the partner which included Quality assurance, New chemical RND, and kits Audits and achieved NPS increase from 26 to 70+.
• Built logistical framework for the category via inventory procurement and management. Collaborated with different vendors to optimise procurement cost and reduced turnaround time.

• Played a key role in growing Bangalore deliveries from 3607 (Sep'21) to 6095 (May'22), adding 87 professionals in just 9 months.
• I track and uphold daily activity at > =85% to ensure demand-supply balance, leading to a rise in average utilization to 2.4.
• Boosted exclusive lead acceptance by ~5% through systematically working on defaulters through one on one counselling of px's causing NR and NS.
• Handled end to end batch processing and closely monitored post graduation success while ensuring all professional's escalations are solved on real time basis.
• I managed Salon Luxe onboarding for 9 months, overseeing post-graduation and resolving escalations in real-time.
• I built a database by gathering referrals from professionals and conducting offline visits to collect data from 25+ (A+) salons.

• Maintaining the sales record and Calculating profit and loss for the month.
• Checking the orders placed by the customer and tracking it to make sure the order is delivered without any issues and managing the back-end website of the company.

• Onboarding the new vendors on to MakeMyCake platform and training vendors on back-end handling of the orders received.
• Managing of orders from the time it is received till it is successfully delivered to the customer and Ensuring customers satisfaction.
• Handled Instagram page of the company and interacting with customer to seek orders.