Karthik MS
Chennai
Summary
Results-driven Certified Project Manager and Scrum Master with 11+ years of experience in managing projects, leading cross-functional teams, and delivering high-quality software products. Established decision- maker with background in mentoring others to accomplish project milestones.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Delivery Manager / Program Manager
Fujisoft Information Technology Pvt Ltd
2020.08 - Current
- Managed project activities for all project phases including initiation, planning, execution, monitoring, control, and closure.
- Single point of accountability for managing scope, cost, schedule, and contractual deliverables.
- Worked collaboratively with development team, lead architect to determine technical direction and approach to system design and implementation, including products and supporting systems and post implementation support.
- Reposit extended information to influence executives on critical decision-making.
- Oversaw 50+ offshore and international employees for the completion of over 5 projects including ServiceNow.
- Developed intricate project schedules, timelines, and budgets; ensured 98% adherence to deadlines and budget constraints.
- Executed change management processes to address scope changes, requirements and timeline, ensuring alignment with project objectives and stakeholder expectations.
- Utilized project management software (MS Project, ServiceNow, Jira) to track progress and received client appreciation.
Assistant Manager / Scrum Master
HCL Technologies Pvt Ltd
2016.06 - 2020.04
- Facilitated scrum ceremonies – Sprint Planning, Sprint Retrospective, Sprint Review, Daily Standup and backlog Refinement/Grooming Sessions.
- Led cross-functional and international team of 8 people and tracked progress using ServiceNow.
- Resolved impediments on time which increased team's velocity.
- Was a core member in a project where scrum/agile was introduced and migration was done from waterfall to agile.
- Spearheaded bi-weekly client meetings, providing detailed updates on project progress, KPI achievement; these efforts led to a 10% increase in client collaborations.
- Tracked and communicated scrum metrics including team velocity and sprint/release progress.
- Collaborated with the product owner to define and prioritize the product backlog, ensuring the team worked on the most valuable tasks.
- Identified and addressed obstacles that impeded the team’s progress, ensuring a smooth workflow.
Senior Process Executive
Cognizant Technologies Solutions
2015.03 - 2016.06
- Worked as Critical incident manager. Handled incident Change & Problem requests.
- Developed and coordinated response processes. Conducted post-resolution reviews with team members.
- Provided immediate emergency response and incident management.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
- Initiated bridge/ SWAT call with other support groups and finding RCA (root cause analysis) of an issue. Sent DC (Director communication) to respective stakeholder with impact and resolution. Tools Used: Service now, Active Directory, SIAM, AS400.
Remote Desktop Engineer
Wipro Technologies
2013.08 - 2014.11
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data. Removed malware, ransomware and other threats from laptops and desktop systems. Identified scope of problem and provided operational and technical assistance to remedy.
Education
Bachelor of Arts - Accounts & Commerce
Kumararani Meena Muthiah College of Arts & Science
Chennai, India04.2013
Skills
- Client Relationship Management
- Project creation
- Customer Engagement
- IT Project Management
- Servicenow
- ITIL Framework
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- ITIL v4 certified
- Prince 2 Agile (Pursuing)
Accomplishments
- On Time, On Budget Project Completion
- Built a cohesive team that collaborates effectively, resulted in improved productivity and morale.
- Proactive Risk Management.
- High Client Satisfaction
- Obtained PMP certification enhancing credibility and expertise.
- Played for India Cements - City league team for more than 5 years.
- Represented university cricket team twice.
Timeline
Service Delivery Manager / Program Manager
Fujisoft Information Technology Pvt Ltd
2020.08 - Current
Assistant Manager / Scrum Master
HCL Technologies Pvt Ltd
2016.06 - 2020.04
Senior Process Executive
Cognizant Technologies Solutions
2015.03 - 2016.06
Remote Desktop Engineer
Wipro Technologies
2013.08 - 2014.11
Bachelor of Arts - Accounts & Commerce
Kumararani Meena Muthiah College of Arts & Science
- PMP - Project Management Professional
- CSM - Certified Scrum Master
- ITIL v4 certified
- Prince 2 Agile (Pursuing)
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