Hi, I’m
Karthik Muniyandi
Bangalore
Summary
IT Sr Executive driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Overview
12
years of professional experience
Work History
Delhivery Limited, Bangalore
IT Sr. Executive
2021.12 - Current (2 years & 9 months)
Job overview
- Hardware and Software Asset Receiving and Validating Order,
- Tagging Assets & Asset Management
- Manage and maintain Android Devices like Tab and HHD Devices
- MDM Console Handling
- Conduct Physical Audit for hardware & software assets,
- User Asset confirmation in confirmation of asset Availability, Reporting & Documentation on Asset Management,
- Tracking of new installations and removal of out of service assets through the logged service tickets
- Installing and Managing Ubuntu & Windows Related issues,
- Managing Antivirus And VPN Related Issues,
- Taking ownership for a Hardware and software Related issues
- Documenting IT Related document and taking a Ownership,
- Trouble shooting Laptop, Desktop, printer,Scanner, Inward &
- Outward Register Maintenance, Team Handling,
- Coordinating service providers and Ticket Raising,
- Installing OS like Win Ubuntu, 8.1, Win 10, User handling and issue resolving,
- Laptop, Desktop, Workstation Assembling & Troubleshooting,
- Managing Asset like Laptop, Desktop, printer,
- Providing services as on SLA standard to reduce downtime of the system
- Worked with Symantec & Trend Micro,kaspersky Antivirus,
- Team Handling and calls Assigning,
- Managing overall IT Asset & All IT Related documents,
- ITSM Tool Ticket Raising and collecting the Report Monthly and daily Basis,
- Team Management and Escalation Handling,
- Remote support,
- Installing various software in desktop and Laptop,
- Vendor Management,
- Troubleshooting and Repairing Scanner and Bar code printers,
- Providing IT Related Training to all users, Managing IT Related documents, Working as a 24/7 Support, Project management, IT Audit weekly and monthly Basis and maintain inventory, Network monitoring and Troubleshooting
- Organized and facilitated regular meetings with senior management teams.
- Collaborated with other departments in the organization to develop strategic plans.
- Designed training programs for new employees on executive level topics.
Vxpress India private limited, Chennai
IT Sr. Executive
2021.03 - 2021.12 (9 months)
Job overview
- ITSM Tool Ticket Raising and collecting the Report Monthly and daily Basis,
- Team Management and Escalation Handling,
- Remote support,
- User Accounts Creation & Modification,
- User Account Password Reset, Installation & configuration Printers, Laptop, Desktop, printers Deployment,
- Outlook configuring and data recovery,
- Tool handling and ticket Raising,
- Configuring TCP/IP in network concepts,
- Troubleshooting and Maintaining all computer setup like Desktop's, Laptop's and Printers,
- Configuring networking,
- End user support,
- Installing os like Win 7, 8, 8.1, Win 10, User Management and issue resolving,
- Laptop, Desktop, Workstation Assembling & Troubleshooting,
- Managing Asset like Laptop, Desktop, printer,
- Managing Entire IT Assets and IT Related issues,
- Troubleshooting and Repairing Scanner and CCTV,
- Managing IT Related Documents and Infrastructures
- Analyzed financial data to identify areas of cost savings and revenue growth.
- Created reports summarizing progress against organizational goals and objectives.
Gati Kintetsu Express Private Limited, Chennai
Executive IT
2019.12 - 2021.02 (1 year & 2 months)
Job overview
- User Accounts Creation & Modification,
- User Account Password Reset,
- Trouble shooting Laptop, Desktop, printer,
- Coordinating service providers and Ticket Raising,
- Installing os like Win 7, 8, 8.1, Win 10,
- Laptop, Desktop, Workstation Assembling & Troubleshooting,
- IBM Lotus Mail Configuring and issues Resolving,
- Managing Asset like Laptop, Desktop, printer,
- Providing services as on SLA standard to reduce downtime of the system,
- Worked with Symantec & Trend Micro Antivirus,
- Team Handling and calls Assigning,
- Managing overall 13 locations IT Asset & All IT Related documents,
- ITSM Tool Ticket Raising and collecting the Report Monthly and daily Basis,
- Team Management and Escalation Handling,
- Remote support, Installation & configuration Printer,
- IBM Lotus & outlook configuration and troubleshooting, Troubleshooting Laptop and Desktop and Printers,
- Installing various software in desktop and Laptop,
- Troubleshooting and Repairing Scanner and CCTV,
- Providing IT Related Training to all users,
- Managing IT Related documents,
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Established service level agreements with internal customers for timely resolution of IT requests.
- Met with users, vendors and technicians to determine computing requirements.
Power center Private Limited, Chennai
IT Support Executive
2019.03 - 2019.12 (9 months)
Job overview
- ITSM Tool Ticket Raising and collecting the Report Monthly and daily Basis,
- Team Management and Escalation Handling,
- and Monitoring, Remote support, User Accounts Creation & Modification, Laptop, Desktop, printers Deployment,
- Outlook configuring and data recovery,
- Tool handling and ticket Raising,
- Troubleshooting and Maintaining all computer setup like Servers, Desktop's, Laptop's and Printers,
- End user support,
- Installing various software in desktop and Laptop,
- Trouble shooting Laptop, Desktop, printer,
- Coordinating service providers and Ticket Raising,
- Installing os like Win 7, 8, 8.1, Win 10,
- Laptop, Desktop, Workstation Assembling & Troubleshooting, IBM Lotus Mail Configuring and issues Resolving,
- Communicated with industry partners to build valuable relationships and achieve operational targets.
- Facilitated team building activities designed to boost morale among staff members.
- Designed training programs for new employees on executive level topics.
Regenersis India Private Limited
System Administrator
2014.09 - 2019.03 (4 years & 6 months)
Job overview
- Worked as system Administrator in Chennai,
- Configuring Lan Network printers,
- Tool handling and ticket Raising,
- Data Entry and Managing All Data's,
- Trouble shooting laptop and tablet and Desktop,
- User Accounts Creation & Modification, User Account Password Reset,
- Troubleshooting & Assembling Desktop's, Laptop's,Workstation and Printers,
- Configured and maintained system hardware, software and network components.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Installed, tested and evaluated new systems, applications and patches.
- Created user accounts and managed access rights for users.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Resolved complex technical problems within established service level agreements.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Collaborated with other teams to develop solutions for various projects.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
First Source Limited, Chennai
Customer Support Engineer
2013.07 - 2014.08 (1 year & 1 month)
Job overview
- Customer Handling,
- Customer issue Resolving & Managing out bond calls,
- Creating & renewal Outlook accounts,
- System assembling and installation of Win 7, XP, Win 8, win 8.1
- Installation and Trouble Shooting of hardware & software .
- Provided technical support for customers, troubleshooting hardware and software issues.
- Installed, configured, and maintained customer networks.
- Assisted with the implementation of new systems and applications.
- Monitored system performance to identify potential problems.
- Resolved customer inquiries in a timely manner via phone, email, or chat.
- Diagnosed complex technical problems and developed solutions.
- Tested software updates prior to releasing to customers.
- Performed regular maintenance on systems to ensure optimal performance.
Electronic Corporation India Limited, Thrissur (Kerala)
Service Engineer
2012.06 - 2013.07 (1 year & 1 month)
Job overview
- Desktop Troubleshooting and Assembling,
- Installing Win 7, Win 8 and Linux,
- Managing Asset Systems and Tools,
- Creating & renewal Outlook accounts,
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Developed customized solutions to meet specific customer requirements.
- Maintained accurate records of work performed in order to ensure quality assurance.
Education
Government Higher Secondary school Kamayakoundan patty
HSC
01.2008
University Overview
Percentage: 60%
SBM College of Engineering and Technology (dindigul, Tamilnadu)
Diploma in Computer Engineering (D.C.E.)
University Overview
- Score: Second Class, with honors
- Percentage: 78%
Skills
- Troubleshooting and Maintaining all computer setup like Servers, Desktop's, Laptop's and Printers.
- Installing different types of software up to windows Windows 7, Windows 8, Windows 8.1, win 10.
- Inventory Control
- Training and Development
- Employee Scheduling
- New Business Development
- Staffing
Personal Information
- Passport Number: L7556296
- Passport Expiry Date: 2/March/24
- Father's Name: Mr. K. Muniyandi
- Mother's Name: Mrs. Pandiyamal Muniyandi
- Date of Birth: 08/05/91
- Gender: Male
Languages
- Tamil
- English
- Malayalam
- Telugu
- Kannada
Timeline
IT Sr. Executive
Delhivery Limited
2021.12 - Current (2 years & 9 months)
IT Sr. Executive
Vxpress India private limited
2021.03 - 2021.12 (9 months)
Executive IT
Gati Kintetsu Express Private Limited
2019.12 - 2021.02 (1 year & 2 months)
IT Support Executive
Power center Private Limited
2019.03 - 2019.12 (9 months)
System Administrator
Regenersis India Private Limited
2014.09 - 2019.03 (4 years & 6 months)
Customer Support Engineer
First Source Limited
2013.07 - 2014.08 (1 year & 1 month)
Service Engineer
Electronic Corporation India Limited
2012.06 - 2013.07 (1 year & 1 month)
Government Higher Secondary school Kamayakoundan patty
HSC
SBM College of Engineering and Technology (dindigul, Tamilnadu)
Diploma in Computer Engineering (D.C.E.)
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