Karthik Nagaraj

Handling PAN India Warehouse & Logistics

Warehouse & Logistics Control Tower Governance

Inventory, Audit, Due diligence, Accountiability

Supply Chain Project & SOPs

Monthly P&L, Annual Budgeting

Fill Rate, OTD, OTIF & DIFOT

Space Optimisation

Commercials & Negotition

• Setting up a FMCG B2B distribution business from scratch and executing the sales and operations strategy, geographical expansion & projects to launch new cities
• Complete responsibilities for BAU, sales and operations, cash flow, working capital and P&L Management
• Customer acquisition to increase the revenues under plug and play distribution model for ITC, Reckitt Benckiser, Red-bull, Sunpure, Marico, Dabur, J&J, Godrej, Bisleri, Abbott, TATA Consumer foods and 3M India accounts
• On-boarded 20k+ merchants for general and modern trade business cost with efficient high model to drive value and higher revenue transactions of data base of KYC, and customer lat, lon for geo tagging and data accurracy for sales and collections
• Setting up the right systems and processes with internal and external stakeholders like product, tech, sales, warehouse and operation teams
• Defining process excellence to track and improve the key metrics for collating and analysing daily, weekly, monthly data on various performance parameters
• Handling a large team of warehouse, hub managers, Tl's & sales executives for the city, mentor & driving the operations, sales team to deliver their sales targets
• Collaborate and provide support to other functional teams to achieve company objectives and responsible for training and guiding BD KAMs, Team Leads, Warehouse, Hub Managers and ensuring that sales targets are met, generating leads, managing key accounts, and monitoring competitors sales and operations activities
• Managing multiple fulfilment centres and BAU capacity, fleet, vendor, manpower, cost, productivity, efficiency, input & output metrics to improve CSAT, Cost, SLA, KPIs
• PO, Inventory planning, replenishment and category management on SKU fill rate, planned vs sales vs achieved and quick actions to reduce the loss
• Owning the P&L for multiple warehouse and hub operations of control tower, command centre, route optimisation & etc

• Execution of fulfillment centers and multiple delivery hubs of around 1.5lac sqft with 514 tons per day, BAU of 1.2Cr of daily operations
• Managing high performing team of 300+ on-roll & off-roll employees like Shit Managers, Hub In- charges, Team Leads, Customer Support and MIS executives, Cashier, Audit, Inbound and Outbound executives.
• Ensuring KPI's are achieved and managing stakeholders like Hub In-charges, Shift Managers, Sellers, Buyers, CS, Planning & etc, for high performance output.
• Driving business with high focus on rapid scale and cost efficiencies through balancing Cost & TAT metrics.
• Owning end-to-end execution of assigned Anchor programs from launch to scale-up to higher GMV penetration
• Scaling the Last Mile Operations in accordance with the growth plan of the business
• Working closely with the Regional & City Heads on product improvements to help and automate the process, developing new features which could assist in intelligently scaling a vibrant business.

• Supply Chain Lead role in the setting-up first mile, middle mile and last mile operations design and running multiple warehouses, distribution centers, 3pl, kirana store concept & dark store models
• Managing a day-to-day process excellence and operational requirements of a high-growth business, project management and implementation
• Adapting the warehouse and logistics process to the changes in business requirement keeping cost efficiencies in control across multiple facilities and cities for slotted deliveries like same day, next day, 60mints and instant delivery models
• Owning the sales, operations, P&L, BAU, Weekly, Monthly , Quarterly & Annual Business plans with multiple stakeholders of Internal and External teams like sales, marketing, business heads
• Ensuring that the KPI's are achieved. Manage stakeholders (i.e. warehouse managers, Hub Managers, logistics, buyers, CS, planning)
• Recruit and grooming deputy manager, area manager, station and hub managers and their team for high performance output
  Designed daily operational programs that produce organisational objectives
• Driven business with focus on rapid scale and cost efficiencies. Also, recommending the locations for the new Hubs to balance the Cost, TAT, KRA & KPI metrics
• Implementation of logistics partnership, negotiate contracts and manage logistic network performance
• Managing a multi-tier team encompassing Deputy Manager, Assistant Operations Manager, Sr. Station Managers, picker, packer, labor & delivery boys with a team size of 638+ across Bangalore, Hyderabad & Chennai
• Experience in building and scaling operations from 0 to 100, and working alongside stakeholders both internal and external like the government and third party agencies
• Identified and resolved problem areas for customers and logistic partners for consistent and transparent delivery experience in 10mints, 30mints, 60mints, 2hrs, 3hrs, same and next day deliveries
• De-bottleneck day to day operation process roadblocks by collaborating with cross functional teams involving Tech, Product, Operations & BUs
• Preparing & analyzing daily, weekly, monthly dashboard reports on central level OKR's & KPI's performances

• Headed e-commerce vertical for south region as a startup first mile, middle mile (sort center, line haul, long, haul, air haul) & last mile deliveries for more than 38+ customer accounts like Snapdeal, Jabong, Myntra, Paytm, Voonik, Limeroad, Nykaa, Purplle, Bewakoof, EarlySalary & others
• Process design and implementation with 100% execution accuracy successful on SOP's between bottom, mid and senior-level
• Amp; profit and loss of the 4 bigger branches, cash management, shipment loss, fraudulent & increasing in good operational efficiency, customer satisfaction, escalation metric under 0.33% and refunds
• Helping out in launches of product, design and process with last mile tech team, vendor & fleet management team
• Key results areas and SLA's on-time to achieve best in class of supply chain for e-commerce vertical with 95% of deliveries & return pickups
• Strong hold of operations to achieve business growth in-terms overseeing a operations for multiple branches in south
• Increase in order fulfillment from 85% to 98% and reduce in inventory shrinkage from 5% to 1%

Design and Implementation role. Building dashboards, coordination with product & tech. Onboarding 3PL partners, procurement coordination, Seller listing, P&L reconciliation, listing products on e-commerce sites, tracking sales & revenues. Leading fulfillment teams across India region