Karthik Nagaraj
Chennai
Summary
Senior Technology Service Leader with 16 years of experience in tech strategy, innovation, and transformation. Skilled in leading cross-functional teams to deliver impactful solutions in data architecture, technology modernization, agile transformation, and enterprise automation. Known for strategic thinking, operational excellence, and aligning technology initiatives with business objectives. Seasoned Business Information Systems professional with a Master's degree and proven track record in project management, organizational change management, forecasting, and budgeting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Technology Service Leader
Walmart
10.2020 - Current
- Effective day-to-day incident and problem management, including distribution, resolution, and knowledge sharing across cross-functional teams.
- Led process improvement initiatives by integrating AI solutions with automation tools to streamline repetitive incidents or problems driving significant gains in team productivity and service quality.
- Managed organizational KPIs, ensuring alignment with business objectives by monitoring performance trends, generating insights through dashboards and reports (using tools like Power BI and Splunk), and driving data-informed decision-making across departments.
- Led a major logistics and item setup initiative, merging Grocery and E-comm platforms across 5,000 stores into a unified system.
- Successfully coordinated the migration of JIRA to ServiceNow, streamlining workflows and improving service management.
- Demonstrated excellence in root cause analysis and SLA management, ensuring timely resolution of priority issues and maintaining high customer satisfaction across team operations.
- Internal Tool design and accountability that helped in conducting various holiday events smoothly.
- Responsibility in publishing weekly and monthly Newsletter across various applications for leadership meetings and official sites.
- Leading new incoming initiatives in Health and Wellness domain like Rx Delivery process and conducting business meetings regularly to improve customer experience and campaigns successfully.
- Led end-to-end resource planning, financial forecasting, and budget management, aligning team capacity with project demands, controlling operational costs, and supporting key initiatives.
- Facilitated regular cross-functional team meetings to drive knowledge sharing, upskill team members through targeted training, and encourage individual ownership through initiative-driven activities
Senior Tech Leader
Walmart India
01.2020 - Current
- Power BI, Service Now, JIRA, Tableau, MS Office
Operation Manager
Shoubii Consulting
11.2018 - 02.2020
- Oversaw business forecasting and operating budgets, implementing cost-control measures to optimize financial performance and support strategic decision-making.
- Effectively held meetings to increase productivity to get feedback and improve the process of work efficiency.
- Training held on technical front in SAP, JavaScript, CSS, HTML, UI5 development for new recruits.
- Managed talent acquisition and training programs, driving effective recruitment and onboarding while equipping new hires needed to succeed through structured technical and functional training.
- Resolving customer issues with help of WebEx sessions
- CRM and data analytics experience to deal with product distribution in the market.
Operations Manager
Shoubii Consulting
01.2018 - 01.2020
- SAP MII, MI, MM, SD, JavaScript, HTML, CRM and Data analytics
Assistant Operation Manager
Vensars Technology
04.2018 - 10.2018
- Development and management of acceptance testing and corresponding procedure for new projects.
- Develop and manage ticket escalation procedures.
- Extensive knowledge of workflow management across the CoE.
- Effectively provided business reporting and involved in driving productivity projects.
- Developed and maintained implementation documentation for organizations secondary claims.
- Faster resolution of complex technical problems ensuring customer satisfaction, within KPI targets.
Lead Systems Analyst
Vensars Technology
01.2016 - 01.2018
- SAP MM, SD, WM, PI/PO, ERP Implementation, Business and Audit report
Operations Manager
Balaji CNC
01.2016 - 01.2018
- Inventory Management, LAN/WAN Connectivity, ERP Implementation
Operations Manager
Balaji CNC Machining Centre
07.2015 - 05.2016
- Attained efficiency in scheduling and boosted delivery process by moving the process to a database system.
- Redesigned the inventory process to optimize product flow and implemented new equipment for bulk production, incorporating lean inventory management principles.
- Monitored cash flow accounts to maintain a zero tolerance audit reports.
- Held monthly supervision meetings with the employees effectively to get feedback and improve work efficiency.
- Ensured effective Quality Assurance across the organization, maintaining high standards through process audits, testing, and continuous improvement initiatives.
- Troubleshoot activity documented and resolved technical issues in MS Office, Outlook email setup and LAN/WAN connectivity issues.
Warehouse Manager
Fistok Recycling
07.2015 - 05.2016
- Implemented new technical programs aimed at post-delivery follow up and new business developments.
- Managed inventory testing and worked independently in the sales section.
- Developed sales site and site related ideas for better movement and sales of products.
- Worked together with the manager to ensure all documents and service work are up to date.
- Monthly, weekly and daily meetings with staff members regarding the sales results conducted effectively.
- Responsible for reporting on direct sales, retained accounts and merchant cancellations. Support for Product management and operations in the organization with timely escalation and resolution process.
Operations Assistant
Victoria Station
07.2014 - 07.2015
- Daily support for client managers for opening and processing new orders on the system platform.
- Oversaw logistics related activities independently
- Trained new employees in scanning and packing of products as per customer requirements.
- Involved in IT support of ERP system.
- Presentation on innovative ideas to central management for improvement of business and administration sections in the organization.
Operations Associate
Inautix Technologies India Pvt LTD
08.2011 - 11.2013
- Good understanding of project management tools and approaches to managing complex multi-disciplinary projects and flexibility to lead diverse and dynamic teams.
- Effectively improved my knowledge of the business role of the organization with respect to client services
- Conducted technical interviews for the company to choose desired candidates.
- Product development and management of multichannel application NetX360 used in Bloomberg applications.
Senior Application Dev
Inautix Technologies
01.2007 - 01.2013
- COBOL, DB2, IBM Mainframes, CICS, SQL, Java
Senior Application Developer
Inautix Technologies India Pvt LTD
08.2007 - 07.2011
- Developed banking project management software systems related to market shares and stocks.
- Development of back-end order entry online screens in banking industry.
- Developed automation programs to retire batch programs that had to run manually daily.
- Worked in back-end projects related to the development of NetX360, a multichannel application that links business, clients and the market in Pershing USA.
- Effectively improved my knowledge of the business role of the organization with respect to client services.
Education
Masters - Business Information Systems and ERP Systems
Victoria University
01.2016
BE - ECE
Kumaraguru College of Technology
01.2007
Class XII - undefined
01.2001
Class X - Matriculation
01.1999
Skills
- Team leadership
- Problem-solving expertise
- Power BI proficiency
- Effective team management
- JIRA Management
- SAP module expertise
- Strategic issue analysis
- Service Now
- Proficient in Tableau and Spotfire
- Multiple Domain experiences
- CloudOps
- Mainframe systems expertise
- Development and Support experience
- Network Experience
Certification
- Organization Change Management and Business Ethics (VU) Apr 2016
- CRM & BI systems (VU-Melbourne) Dec 2015
- Predictive Analytics (VU – Melbourne) Jul 2015
- ERP Implementation -SAP (VU – Melbourne) Jul 2015
- IT Project Management (VU- Melbourne) April 2015
- Business Process Engineering (VU-Melbourne) Dec 2014
- Supply Chain and Logistics Management (VU – Melbourne) Dec 2014
- JCL certified Nov 2008
- COBOL Certified Programmer Nov 2008
Timeline
Senior Technology Service Leader
Walmart
10.2020 - Current
Senior Tech Leader
Walmart India
01.2020 - Current
Operation Manager
Shoubii Consulting
11.2018 - 02.2020
Assistant Operation Manager
Vensars Technology
04.2018 - 10.2018
Operations Manager
Shoubii Consulting
01.2018 - 01.2020
Lead Systems Analyst
Vensars Technology
01.2016 - 01.2018
Operations Manager
Balaji CNC
01.2016 - 01.2018
Operations Manager
Balaji CNC Machining Centre
07.2015 - 05.2016
Warehouse Manager
Fistok Recycling
07.2015 - 05.2016
Operations Assistant
Victoria Station
07.2014 - 07.2015
Operations Associate
Inautix Technologies India Pvt LTD
08.2011 - 11.2013
Senior Application Developer
Inautix Technologies India Pvt LTD
08.2007 - 07.2011
Senior Application Dev
Inautix Technologies
01.2007 - 01.2013
BE - ECE
Kumaraguru College of Technology
Class XII - undefined
Class X - Matriculation
Masters - Business Information Systems and ERP Systems
Victoria University
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