KARTHIK NAIDU

SharePoint, Exchange, Office 365.

• Diagnosing and analyzing presented symptoms to remediate mission-critical issues and ensure deliverability of services.
• Worked as a Technical Lead and handled a team of 12 people.
• Frequent responsibilities include training the engineers on technical aspects of the product.
• Deep-dive analysis and troubleshooting.
• Collaborating on Standard Operating Procedures to ensure an expedited resolution time.
• Worked closely with the engineer and clients while planning resources and timelines required for completion of assigned tasks.
• Ensure team meets monthly performance target set by Client.
• Tier 3 technical support for Office 365 for small/medium business and educational/non-profit organizations.
• Worked with both System Admins and End Users to facilitate communication, troubleshooting, and resolution of technical issues.
• Provides advanced technical support for a vast range of Office 365 products and integrated features for large enterprise organizations. Worked regularly on a range of complex issues, including:

SharePoint

-Search and managed metadata troubleshooting.

-Permissions management

-External organization sharing capabilities/restrictions.

-Data Lost, PUID, Point in Time Restore scenario.

-Collaboration with MS Teams

-Collaboration with Power Apps and Power Automate.

-Worked closely with Viva Engage and Viva Learning.

-SharePoint Migration using migration tools-

Sharegate

SharePoint Migration tool.

Mover.io

Exchange

-Setup and migration for hybrid scenarios

-Configuring connectors for additional mail filtering services.

-Managing mailbox permissions and delegate access.

-Recovery of accidentally lost, deleted, or corrupted data.

Office 365

-Domain records setup/management.

-Organizational roles/permissions.

-Exporting/Importing data for migration.

Supporting local server application issues in a hybrid environment.

Active Directory.

Active Directory Federation Services.

Azure Active Directory Connect.

Assist in the management of server infrastructure.

SharePoint Online, Office Applications, Exchange Online.

• Worked as a L2 support.
• Configured SharePoint applications, services, search settings, web parts, security groups and permission levels.
• Handled escalation cases and high-profile clients.
• Create documentation for any function performed under any competency, as directed.
• Managing SharePoint, Exchange, and Teams services using PowerShell commands and scripts.
• Participated in regular meetings with senior leadership to provide updates on team progress.

SharePoint Online.

- Manage large file size limits and site quotas.

- Profile Picture Sync

- User Property Sync

- OneDrive Sync limitations and restrictions.

Office Application.

-Troubleshooting Office application issues and deploying Office applications.

-Experience in performing problem-solving analysis based on Fiddler captures, HAR, application logs, and different types of data.

-Experience working with Windows Server, Active Directory, and Azure AD Connect.

-Experience working with DNS - Types of records, record creation, DNS management, and DNS troubleshooting.

Exchange Online.

- Managing Mail Flow/Rule, Setting up Mailboxes, Distribution/Security, and O365 Groups.

- Troubleshooting security-related mail exchange issues and configuring Exchange Online and all other Office 365, Azure, and Directory Sync issues.

- Troubleshooting issues of Mail Flow, Spam and Junk Filtering, Exchange Online Protection, On-Premises and Cloud Active Directory Synchronization, Hybrid, and Cloud Environment.

SharePoint Online, OneDrive for Business.

- Design, Plan, and Execute Migration from SharePoint On-Premises to SharePoint Online. Writing or Modifying CSOM Scripts to Perform CRUD operations.

- Create Retention and Data Loss Policy and apply it to required Office 365 Workloads.

- Managing SharePoint Online sites and OneDrive.

- Deploy OneDrive sync client.

- Utilizing ActiveSync for configuration of mobile messaging services for all Android, Apple, and Windows.

- Knowledge sharing and brainstorming sessions for innovative ideas with peers on O365 components.

-Worked on Teams calling issue, meeting issue, and apps.

-Assisted users in implementing PowerShell commands to add users as admins, increase ODB site storage, etc.

-Worked on PITR issues, data restoration, and site restoration.

• Working Knowledge of C++/object-oriented programs, SQL, web application development
• Design, develop and create enhancements to existing and new applications Work through specifications provided by the reporting manager Assisted in designing, coding, testing, deploying, maintaining, enhancing, and supporting company software systems
• Developed new software and customized towards company needs

• Worked as a system administrator.
• Deployed, configured, managed, and troubleshooted Active Directory 2016.
• Installed, configured, and managed DNS. Created and managed user accounts using Active Directory.
• Troubleshot application errors and provided technical support to end-users.
• Implemented security measures such as firewalls, antivirus programs.
• Provided guidance on best practices related to system administration procedures.