Karthik Nair
Hamilton,Ontario
Summary
Dedicated Customer Service Representative providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join .
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Sales and Finance consultant
The 401 Group of Companies
9 2023 - 2 2024
- Generated $1 million in revenue within 6 months, achieving over 30% profit margin.
- Provided excellent customer service, establishing and maintaining strong client relationships.
- Identified customer needs and delivered tailored solutions, ensuring high satisfaction rates.
- Conducted credit checks and offered credit consultations to clients, enhancing their financial understanding and creditworthiness.
- Utilized effective sales techniques and strategies to drive business growth and close sales.
- Streamlined internal processes relating to paperwork completion and submission, reducing administrative errors during sales transactions significantly.
Ecommerce & Digital Marketing Consultant
Shopify
04.2022 - 09.2023
- Developed and implemented digital marketing campaigns across multiple channels to increase brand awareness.
- Conducted market research studies to understand consumer preferences and behaviors related to ecommerce activities.
- Conducted regular competitor analysis, adapting tactics as needed to maintain a competitive edge in the marketplace.
- Implemented A/B testing methods to enhance the effectiveness of online advertisements and landing page designs.
Marketing Analyst Intern
MINIMA Hamilton
1 2021 - 4 2022
- Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
- Improved lead generation efforts by creating targeted email campaigns based on customer segmentation analysis results.
- Contributed to the design of an effective social media strategy, boosting brand awareness among target audiences.
Education
BBA - Insurance
Mohawk College
Hamilton,Ontario 01.2021 - Current
Skills
Credit Analysis
Public Speaking
Financial Modeling
Budgeting
Financial Services
Microsoft Word
Strategic Planning
Financial Analysis
Data Analysis
Leadership
Microsoft Office
Market Research
Teamwork
Customer Service
Details
(416) 558-2438, karthik.s.nair17@gmail.com
Languages
English
Malayalam
Hindi
Accomplishments
Won the hardest online cryptographic puzzle called the 12 Rings with my team.
Timeline
Ecommerce & Digital Marketing Consultant
Shopify
04.2022 - 09.2023
BBA - Insurance
Mohawk College
01.2021 - Current
Sales and Finance consultant
The 401 Group of Companies
9 2023 - 2 2024
Marketing Analyst Intern
MINIMA Hamilton
1 2021 - 4 2022
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