Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Receptionist

KARTHIK NIRE

Sr Business Analyst
Bengaluru,KA

Summary

Flexible Professional Open to New Opportunities Results-oriented professional with a robust 9+ years of experience and a proven knowledge of IT strategy, management information systems, and project lifecycle. Aiming to leverage my skills to successfully fill the Business Analyst/Product Owner role at your company.

Overview

3
3
Languages
10
10
years of post-secondary education
11
11
years of professional experience

Work History

Sr Business Analyst

Technosoft Corporation
Bengaluru, KA
06.2020 - Current
  • Provided leadership and direction to grow team portfolio and increase revenue.
  • Structured and finalized secured and unsecured loans.
  • Met with customers to assess needs and propose customized solutions.
  • Developed and implemented marketing and business plans.
  • Delivered exceptional experience and maintained productive relationships with area small businesses.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Achieved 100% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Established online configuration knowledge base to support functionality by developing robust system application overview.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Optimized system and platform performance capabilities in most efficient, practical way possible.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.

Product Owner

Niveus Solutions
Udupi, KA
04.2020 - 06.2020
  • Coordinated with software developers to create custom applications and trackers to achieve client goals.
  • Investigated processes to develop maps and determine optimal improvement approaches.
  • Scheduled preventive and predictive maintenance actions based on failure analysis.
  • Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Owned and prioritized product backlog.
  • Evaluated employee performance and equipment organization to assess and improve plant operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.

Business Analyst

Open Agent
Melbourne, VIC
07.2019 - 01.2020
  • Developed new models for acquisition & development of real estate throughout Australia.
  • Created and presented summaries of leasing and acquisition prospects in bimonthly executive.
  • Designed budget forecast and long-term plan for each of the company's 15 destinations.
  • Assisted with preparing and presenting the results of our analysis in a clear and concise manner.
  • Prepared cash flow models for proposed and existing developments utilizing Excel.
  • Perform other office duties and/or special projects as assigned.
  • Assisted with business strategies and the future direction of the firm.

Content Writer

Senseforth Research AI Pvt Ltd
Bengaluru, KA
01.2019 - 06.2019
  • Building conversation digital assistants for Enterprise business, using neural networks.
  • Understanding the requirements of the business and designing a conversation flow that suits the business and customers.
  • Co-created 50+ surveys towards implementation of a new education conversation AI.
  • Create interactive workflows that provide the end user the satisfaction of conversing with near-perfect human.
  • Working on providing real-time analytics for customers based on interaction history.
  • Provide the bot independent of platform for customers and end users.
  • Work with stakeholders to provide end-to-end implementation using agile methodologies.
  • Plan scrum meetings and facilitate necessary actions to constantly improve the product and interactions.

Business Analyst

TechSpan Engineering
Bengaluru, KA
02.2017 - 10.2017
  • To Identify and Implement Business Systems.
  • Liaised with product managers, design engineers and their teams to determine user requirements for new systems and enhancements.
  • Worked with internal IT team and other key users of specific fields to identify systems capabilities and work on areas for enhancement.
  • Developed and maintained accurate and comprehensive documentation of business requirements, processes and systems.
  • Assessments – Processes.
  • Using agile methodology, developed a structured approach to create solutions with sustainable benefits.
  • Requirements gathering, Gap analysis & ROI (Return on Investment), Client interviews, Process flow diagramming, Change management and Deliverable documentation.
  • BPM Deployment.
  • Facilitated all necessary resources from client operations to conceptualize, design, develop and implement the most accurate BPM (Business Process Modelling) solutions needed to solve business challenges.
  • Monitored forever changing methodologies to align with current mode of business processes and developed new approaches for better effectiveness and unmatched efficiency.
  • Contributed to all the IT components of projects to match objectives.
  • Accomplished all aspects of SDLC for the entirety of the project.
  • Streamlined and automated all processes and functions.

IT Administrator

Pearson Education Australia
04.2016 - 08.2016
  • Implemented a whole new infrastructure onsite for administering tests and marking centers.
  • Maintained and supported existing network operations and handled IT requests in the centers on-demand.
  • Created online documents and knowledge repositories for better handling of potentials risks and issues, along with existing problems.
  • Interacted with vendors to handle license and maintenance agreements along with resolving software and hardware issues.
  • Reduced costs for the project infrastructure with stringent budgets for processes and equipment.

Consultant Business Analyst

Australia Online Auction Pty Ltd
05.2015 - 06.2016
  • Regular workshop with stakeholders and documented all the requirements, developed functional specification for system developers.
  • Prepared test plans and ensured system integrity.
  • Managed technical design process and solved the identified business issues.
  • Collaborated with the team and improved agile business capability.
  • Achievements.
  • Identified inefficiencies and adapted optimal business practices.
  • 100+ online auctions made possible online.
  • Refined the implementation process by analyzing the current market trend.
  • Recognized as an effective team player by the CEO.

Retail Engineer – ICT Manager

Dick Smith Holdings Ltd
02.2015 - 08.2015
  • Responsible for providing technical support for operations and management.
  • Provided onsite assistance for software and hardware issues.
  • Troubleshoot and resolve network connection issues, both internally and externally.
  • Installed POS equipment at the store and provided support and maintenance.

Business Analyst

Xerox Business Services
11.2010 - 05.2015
  • Primary tasks performed on a day-to-day basis involved the following:.
  • Conducted research interviews with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to see that they would meet changing business needs.
  • Developed scaling cost estimates for business plans proposed.
  • Assessed the impact of current business processes on users and stakeholders.
  • Implemented user acceptance testing with a focus on documenting defects and executing test cases.
  • Identified process inefficiencies through gap analysis.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Mapped process activities to desired outcomes to rectify operational inefficiencies.
  • Developed wireframes, site maps and content inventories.
  • Recommended operational improvements based on tracking and analysis.
  • Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements.
  • Researched and resolved issues regarding the integrity of data flow into databases.
  • Conducted knowledge sharing sessions frequently to capture “Lessons Learned” and streamline the product improvement process.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Mapped current processes and offered recommendations for improvement.
  • Facilitated an automation setup for migration of legacy infrastructure application HP OpenView Service Desk, erstwhile Peregrine Service Center, to a new BMC platform based custom Remedy portal for Xerox.
  • Slashed the timeframe taken to upload and download legacy data to Remedy database servers by half, to 3 months from the original deadline of 6 months.
  • Played a crucial role in delivering the Xerox Managed Platform web portal to Xerox and its infra team.
  • This was a one-stop-shop for everything spanning from Remedy access to Shopping supplies for internal teams.

Technology/Service Delivery Consultant

Hewlett Packard
09.2008 - 11.2010
  • Worked with multiple clients across APAC, AMERICAS and EMEA.
  • Carried out an Assessment of the services, designed and implemented ITSM processes, including.
  • Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management and Event Management for BMC Remedy and HP Service Manager.
  • Contributed to the development of client deliverables such as current state assessment reports, future state designs, requirements documents, IT process flows, operational procedures and training plans.
  • Maintained user accounts, assigned roles and carried out all types of IT administration duties regularly inside the architecture.
  • Performed consistently on par with organizational standards with a record of good customer satisfaction.

Education

MBA - Business Administration

Deakin University
Melbourne
10.2014 - 08.2017

Master of Information Systems - Information Science

Deakin University
Melbourne
10.2014 - 08.2017

Bachelor of Engineering - Computer Science

NMAM Institute Of Technology
Nitte
06.2004 - 05.2008

Skills

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Additional Information

DOB: 31/05/1986

Nationality: Indian

Passport: Yes (Valid, Indian)

Interests

Wines

Cricket

Travel

Cooking

UNESCO

Timeline

Sr Business Analyst

Technosoft Corporation
06.2020 - Current

Product Owner

Niveus Solutions
04.2020 - 06.2020

Business Analyst

Open Agent
07.2019 - 01.2020

Content Writer

Senseforth Research AI Pvt Ltd
01.2019 - 06.2019

Business Analyst

TechSpan Engineering
02.2017 - 10.2017

IT Administrator

Pearson Education Australia
04.2016 - 08.2016

Consultant Business Analyst

Australia Online Auction Pty Ltd
05.2015 - 06.2016

Retail Engineer – ICT Manager

Dick Smith Holdings Ltd
02.2015 - 08.2015

MBA - Business Administration

Deakin University
10.2014 - 08.2017

Master of Information Systems - Information Science

Deakin University
10.2014 - 08.2017

Business Analyst

Xerox Business Services
11.2010 - 05.2015

Technology/Service Delivery Consultant

Hewlett Packard
09.2008 - 11.2010

Bachelor of Engineering - Computer Science

NMAM Institute Of Technology
06.2004 - 05.2008

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