MS Office
Karthik P
Retail Sales Manager
Bangalore
Summary
Enterprising successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
1
1
Certification
3
3
Languages
Work History
Retail Store Manager,Asst. Store Manager
Ample Technologies Pvt Ltd
2020.04 - Current
- Taking care of store sales and operations and maintaining healthy relationships with customers.
- Planning & achieving revenue target
- Implement sales strategies and goals that are adhered to in-store
- Driving Profitability in all aspects(maintaining healthy accessories Biz Mix, Service attach, focusing more in-house brands, etc.)
- Monitoring competition and Maintaining healthy market share.
- Implemented strategies to increase customer satisfaction levels and monitoring through NPS, Google Review and thanks for calling.
- Maintain Visual Merchandising as per Standards.
- Delivering consistent scores in Mystery Shopping Audits including sales and merchandising. (Internal and External).
- Forecasting Sales Trends and Maintaining Inventory.
- Sharing feedback back to the Merchandising team consistently about customers' buying patterns.
- Involving in Organization AOP and sharing feedback and thoughts for achieving.
- Involving in new store openings and helping the team to go live.
- Built and maintained strong working relationships with team members.
- Ensure planning and availability of the stocks
- Market and competition analysis
- Ensuring SOPs are adhered to by stores
- Leading and building strong teams.
- Managing a team of 15 Members.
Sales Executive,Senior Executive,Store Incharge
Ample Technologies Pvt Ltd
2013.11 - 2019.03
- Assisted customers in finding the right product with a personalised demo.
- Maintain Visual Merchandising as per Standards.
- Maintain sales reports to keep track of the progress.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
MBA - Marketing And Finance
DJ Academy For Managerial Excellenc
Coimbatore 2020.06 -
Bachelor of Science - Computer And Information Sciences
Hindusthan College of Arts & Science
Coimbatore 06.2010
Skills
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Affiliations
- ACE Awards - Apple Retail for Best Store Manager.
- Best In-House Brands Selling Store.
- Certified as Apple Champion + from Apple from 2018 till now
Software
GERP
Certification
Best Store Manager
Timeline
Best Store Manager
2023-04
MBA - Marketing And Finance
DJ Academy For Managerial Excellenc
2020.06 -
Retail Store Manager,Asst. Store Manager
Ample Technologies Pvt Ltd
2020.04 - Current
Sales Executive,Senior Executive,Store Incharge
Ample Technologies Pvt Ltd
2013.11 - 2019.03
Bachelor of Science - Computer And Information Sciences
Hindusthan College of Arts & Science
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