KARTHIK P
Bengaluru
Summary
- To obtain a creative and challenging position in an organization where I can use my skills and knowledge to deliver value-added results as well as further enhance my learning and develop my career.
- Dynamic and results-oriented Customer Solutions Agent with over 3 years of experience in customer support and satisfaction. Proven track record in resolving customer issues, improving satisfaction, and fostering long-lasting customer relationships.
- Adept at handling technical support, customer queries, and proactive problem-solving. Excellent reputation for delivering value-added results and enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Technical Process Specialist
Infosys BPM Limited
Bengaluru
01.2024 - Current
- Provided technical support for system users by troubleshooting issues related to process implementation.
- Performed root cause analysis of any process breakdowns or delays to prevent future occurrences in their Google Workspace account.
- Troubleshoot daily technical issues with Google Workspace account related to Domain issues, publishing a website, creating a custom URL, and helping with storage-related issues and DLP rules for their domain.
- Identified system data, hardware, or software components to meet user needs.
- Assisting customers over Live chat, email, and phone to help them resolve their queries with their Google Workspace account.
Customer Solutions Agent-2
PayPal India Pvt Ltd
Bengaluru
11.2022 - 09.2023
- As a Customer Support Advisor, we are supporting our users at all stages of their Venmo journey via email
- The role is both reactively and proactively work with customers to resolve their queries, help them find the best solution for their business and help them grow
- We do this by being there throughout their journey from onboarding and onwards
- We aim to create long-lasting customer relationships, drive customer satisfaction and retention
- We play an important role as we are the first Venmo point of contact for our Users
- Respond to emails from customers and work to resolve their queries at the earliest or work with the most relevant Venmo departments so it can be dealt appropriately
- Proactively recommend and educate the customer about the features and benefits of using Venmo in order to improve their satisfaction and deepen their relationship with Venmo.
Customer Satisfaction Executive
Bigbasket (IRCPL)
Bengaluru
12.2018 - 04.2019
- We had to identify the problem by out calling the customer and collecting more information about the issue and tried to rectify it
- We used to follow a logical, systematic search for the source of the problem so that it can be rectified and the orders would be monitored so that any issues may not be repeated again
- As a Customer Satisfaction Executive, had to take the responsibilities to get the customer's concern/ escalation resolved and sometimes an extra step needed to be taken from our end to resolve the concern.
Senior Customer Service Representative
Aegis Ltd.
Bengaluru
02.2018 - 11.2018
- Researched Customer Satisfaction and Customer preference towards Expedia Travel experience
- Advising Customers with any of their query regarding their hotel, flight or package booking
- Converting query into sales and making sure customer sticking with the client
- Trained on AMADEUS - a GDS for dealing with flight queries.
Technical Support Associate
Convergys India Pvt. Ltd
Bengaluru
03.2017 - 01.2018
- We had to troubleshoot and resolve technical glitches in a product remotely
- We used to follow a logical, systematic search for the source of the problem so that it can be solved and the product can be made operational again
- We used to follow procedures in Software, Equipment, and operations techniques to handle customer calls and troubleshoot problems.
Education
BCA - Computer Applications
Dayananda Sagar Business Academy
01.2017
Skills
- Professional decision making
- Adaptability
- Problem Solving
- Willingness to take instruction and responsibility
- Good attitude
- Cross-Functional Teamwork
- Team Collaboration
Accomplishments
- Got recognized as the best trainee for the month of March-2017
- Best Performer of few month in Aegis
- Received Best Trainee and appreciation feedbacks from customers in PayPal
Languages
English
First Language
References
References available upon request.
Timeline
Technical Process Specialist
Infosys BPM Limited
01.2024 - Current
Customer Solutions Agent-2
PayPal India Pvt Ltd
11.2022 - 09.2023
Customer Satisfaction Executive
Bigbasket (IRCPL)
12.2018 - 04.2019
Senior Customer Service Representative
Aegis Ltd.
02.2018 - 11.2018
Technical Support Associate
Convergys India Pvt. Ltd
03.2017 - 01.2018
BCA - Computer Applications
Dayananda Sagar Business Academy
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