Karthik P

· Supervised day-to-day operations to meet performance, quality and service expectations.

· Handled a team of 80+ coders including senior level medical coders, Team leaders and auditors

· Regularly attended client meetings to ensure transparent communication, timely target achievement, and maintained quality standards

· Developed strong working relationships with staff, fostering a positive work environment.

· Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks

· Conducted employee performance evaluations, providing constructive feedback for growth and development.

· Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

· Facilitated clear communication between employees and upper management through regular meetings and updates.

· Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

· Developed detailed plans based on broad guidance and direction.

· Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Handled a group of 20+ coders in my team
• Motivating team to meet the client expectation daily
• Making team to understand the daily needs of the projects in terms of knowledge
• Continuous education of team members to sustain on quality
• Knowledge transfer as and when required
• Getting upgraded with all industrial updates on coding as and when any changes made by AHA & CMS
• Taking part in weekly calls/meeting with respective clients handled
• Email escalations to client as and when required - related to process or technical issues
• People management
• Attrition control - Maintained 1-2% attrition overall as on date with the team members handled
• Scope of work handled: Worked on different projects with the below scope
• Expertise in Medicare, Medicaid, Commercial, CHRA, HEDIS Coding processes
• Retrospective coding - Part C and Part D coding
• Prospective coding
• Medicaid - Completed ICD coding
• Provider education - concurrent coding with provider education
• Clinical Indicators - Worked on projects with special requirements of identifying clinical indicators
• CDI - Clinical documentation improvement.

• Skilled in ICD coding with utmost expected accuracy across all projects worked
• Maintained the quality SLA in the client end reports for the projects worked
• Maintained 100% and above production all the months
• Worked on pilot projects and made it successful
• Volunteer for taking part in training and daily huddle process
• Mentoring and guiding
• Analyzing daily quality reports and identifying possible root causes for the drop in quality
• Preparing cheat sheets for all critical scenarios where team is struggling
• Active team player who supported team in all ups and downs of the client requirement.