KARTHIK P
THRISSUR
Summary
Detail-oriented and results-driven Senior IT System Engineer with over 3 years of experience in delivering exceptional technical support and managing complex IT infrastructures. Proficient in diagnosing and resolving technical challenges, optimizing system performance, and enhancing operational efficiency. A proactive leader with a proven ability to coordinate cross-functional teams, achieve organizational goals, and deliver outstanding service excellence.
Overview
4
4
years of professional experience
Work History
Senior Systems Engineer
Infosys Limited
Trivandrum
01.2022 - Current
- Designed and delivered comprehensive knowledge transfer sessions to onboard new team members efficiently.
- Fostered strong client relationships by addressing requirements, resolving issues, and ensuring satisfaction.
- Directed project workflows, aligning tasks with timelines and coordinating cross-functional collaboration.
- Compiled and analyzed project data to create concise performance reports for stakeholders.
- Managed support requests through ticketing systems like ServiceNow, ensuring swift resolution.
- Enhanced professional expertise through ongoing training and adoption of advanced technologies.
- Diagnosed and resolved technical challenges for global clients across diverse platforms.
- Facilitated clear communication among stakeholders to drive project alignment and outcomes.
- Restored system functionality by troubleshooting and resolving software malfunctions.
- Conducted code reviews and performed data analysis to derive actionable insights.
Project 1: Mainframe Developer
Client: A major international courier delivery services company in Europe - Delivered minor enhancement projects based on client requirements, improving operational efficiency.
- Created detailed test scenarios and test data for execution across multiple test environments.
- Conducted end-to-end development, including requirement analysis, design, coding, unit testing, integration testing, and UAT.
- Designed and implemented a solution to update the invoice format for Saudi Arabia, ensuring compliance with regional standards.
Project 2: Depot IT Application Maintenance - Acquired in-depth functional knowledge of the logistics domain, contributing to effective application management.
- Developed shell scripting tools, reducing incidents by up to 60%.
- Automated key processes, significantly decreasing manual workload and errors.
- Enhanced application functionality by implementing minor updates, improving overall performance.
- Successfully migrated legacy HP-UX Pro4 applications to a new data center with zero downtime.
Mechanical Engineering Intern
Armstech Engineers Pvt Ltd
Kochi
09.2020 - 03.2021
- Conducted QA/QC inspections of structural weld joints, ensuring adherence to quality standards.
- Analyzed structural designs for compliance and durability, contributing to project integrity.
Education
Bachelor of Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
Kerala, India08-2020
Skills
- UNIX shell scripting
- COBOL programming
- Mainframe development
- SQL
- HTML and JavaScript
- Python
Timeline
Senior Systems Engineer
Infosys Limited
01.2022 - Current
Mechanical Engineering Intern
Armstech Engineers Pvt Ltd
09.2020 - 03.2021
Bachelor of Technology - Mechanical Engineering
APJ Abdul Kalam Technological University
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