POORANI S
Summary
Dynamic professional with a proven track record at Conduent Business Services, excelling in customer feedback analysis and project management. Enhanced client satisfaction through effective issue resolution and delivered over 100 ePub titles, achieving 99% client satisfaction. Skilled in HTML5 and fostering team collaboration to drive quality compliance and productivity.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate II
Conduent Business Services India LLP
04.2025 - Current
- Coordinated with internal teams to efficiently resolve escalated issues, improving customer satisfaction
- Consistently meet performance metrics including CSAT and FCR
- Delivered international voice support for European clients, ensuring timely and accurate resolutions
- Documented customer interactions and feedback to enhance service quality and knowledge sharing
Associate Content Developer
Impelsys Pvt. Ltd.
Bangalore
01.2022 - 03.2025
- Delivered 100+ ePub titles with 99% client satisfaction
- Managed multiple ePub projects end-to-end, ensuring timely delivery within strict deadlines
- Applied project and timeline management to meet tight publishing deadlines
- Facilitated client communication, clarified requirements, and provided project progress updates
- Trained and mentored new team members, enhancing team productivity and maintaining quality standards
Graphic Designer / Associate Courseware Developer
Impelsys Pvt. Ltd.
- Designed responsive, mobile-friendly templates using HTML5 and CSS3
- Converted InDesign/XML content to HTML-based ePub formats, enhancing accessibility across devices
- Ensured W3C compliance while optimizing images and fonts for improved loading times and user experience
- Conducted cross-browser testing and integrated multimedia content, ensuring consistent functionality across platforms
- Coordinated with UI and backend teams to streamline workflows
Education
B.Tech - Fashion Technology
Angel College of Engineering and Technology
12-2014
Skills
- Customer Feedback Analysis
- User Journey Mapping
- Content Management
- HTML5
- CSS3
- JavaScript
- Responsive Design
- Cross-Browser Design
- W3C Standards
- Debugging
- Testing
- Optimization
- Adobe Photoshop
- Adobe Illustrator
- Web Technologies
- Web 20
- CRM Software
- Survey Analysis
- Project Management
- Timeline Management
- Stakeholder Coordination
- Client Communication
- Remote Collaboration Tools
- Team Training
- Mentoring
- Quality Compliance
- Visual Communication
- Remote Collaboration Tools
Languages
- English
- Tamil
- Malayalam
Timeline
Customer Experience Associate II
Conduent Business Services India LLP
04.2025 - Current
Associate Content Developer
Impelsys Pvt. Ltd.
01.2022 - 03.2025
Graphic Designer / Associate Courseware Developer
Impelsys Pvt. Ltd.
B.Tech - Fashion Technology
Angel College of Engineering and Technology