KARTHIK PALANIAPPAN V
Hospitality Proffessional
Chennai
Summary
Detail-oriented professional with extensive experience in strategic planning, cost optimization, and team leadership. Proven track record of developing and implementing successful strategies while managing operations to meet short-term and long-term objectives. Exceptional problem-solving and communication skills enhance the ability to motivate and lead teams toward success. Highly organized, proactive, and results-oriented, with a strong background in financial management, organizational development, and operational excellence.
Overview
20
20
years of professional experience
Work History
Assistant General Manager - Operations
AGS Entertainment Pvt Ltd
05.2024 - Current
- Revenue Growth: Ensuring an increase in admissions and footfall, while achieving Spend Per Head (SPH) targets. This involves making seasonal and movie-based menu adjustments to drive sales.
- F&B Management: Monitoring backend reports to prevent revenue leakage, and ensuring food costs remain at an ideal level.
- Customer Experience: Coordinating with all support departments to ensure we provide the best possible experience for our guests.
- Operational Excellence: Implementing new ideas and technological solutions to enhance operations, ensure smooth workflows, and further increase revenue.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager of Operations
Krishnaveni Film Exhibitors Pvt Ltd
04.2023 - 04.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager Operations
SPIDINERS
01.2022 - 11.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager Operations
OFF THE RECORD
08.2018 - 12.2021
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Updated HR database with new employee information, changes in benefits, and other details.
Associate head of business Operations
JUSTA HOTELS & RESORTS
08.2017 - 08.2018
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Managed bar and wait staff and directed hiring program.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Organized successful special events that contributed to increased sales figures.
Assistant General Manager of Operations
SPI CINEMAS PVT LTD
06.2014 - 07.2017
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
- Coordinated with General Manager in different operational issues and promotional activities.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Conducted regular performance reviews, setting achievable targets for employees'' professional development while ensuring accountability towards individual goals.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
Food and Beverage Operations Manager
HABLIS HOTEL
05.2013 - 05.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Food and Beverage Executive
RAINTREE HOTELS
04.2010 - 04.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
TRIDENT CHENNAI
07.2008 - 09.2009
Steward
RADHA REGENT HOTEL
06.2006 - 04.2008
Education
ASAN MEMORIAL COLLEGE OF ARTS & SCIENCE
04-2006
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AVICHI HIGHER SEC SCHOOL
03-2003
Skills
- Sales growth strategies
- Proficient in strategic planning
- Proven team leadership
- Training expertise
- Workflow coordination
- Business growth initiatives
- Efficiency optimization
- Inventory management
- Financial oversight
- Sales performance coaching
Accomplishments
Awarded Top 3 Mixologists in India dy Bacardi in they Year 2012-2013
AWARDS
Top 3 Mixologists in India for the Two consecutive years by Bacardi India
Timeline
Assistant General Manager - Operations
AGS Entertainment Pvt Ltd
05.2024 - Current
General Manager of Operations
Krishnaveni Film Exhibitors Pvt Ltd
04.2023 - 04.2024
General Manager Operations
SPIDINERS
01.2022 - 11.2022
General Manager Operations
OFF THE RECORD
08.2018 - 12.2021
Associate head of business Operations
JUSTA HOTELS & RESORTS
08.2017 - 08.2018
Assistant General Manager of Operations
SPI CINEMAS PVT LTD
06.2014 - 07.2017
Food and Beverage Operations Manager
HABLIS HOTEL
05.2013 - 05.2014
Food and Beverage Executive
RAINTREE HOTELS
04.2010 - 04.2013
Bartender
TRIDENT CHENNAI
07.2008 - 09.2009
Steward
RADHA REGENT HOTEL
06.2006 - 04.2008
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AVICHI HIGHER SEC SCHOOL
ASAN MEMORIAL COLLEGE OF ARTS & SCIENCE