Karthik Pillai

• Build Corporate Relations: Visit all the inactive corporate & generate business through them
• Also getting permission for desk activity at Corporate premises.
• Team Player: Coordinate with internal team on regular basis for any business opportunities
• Connect with various internal & external stakeholders to achieve business targets (MTD/YTD).
• Self Sourcing: Responsible for doing self Sourcing business through mapped corporates.

• Team Handling: Was Responsible for achieving the target on daily basis through the allocated team members & to ensure less/No attrition.
• Building Relations: Connect with various internal stakeholders & achieve business targets (MTD/YTD).
• MIS: Sharing regular business updates to all stakeholders to ensure the business delivery.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• New Corporate Onboarding: Target onboarding Large, Medium & Small Corporates for Salary account.
• Team Handling: Responsible for achieving the target on daily basis through the allocated team members & to ensure less/No attrition.
• Building Relations: Connect with various internal & external stakeholders to achieve business targets (MTD/YTD).
• Desk Activity: Getting permission for desk activity at the corporate premises & generate business.
• Maintaining Records: Was responsible to keep track on daily business & to maintain the business records regularly to discuss on the achievements & way forward with the team.

• Daily Business: Was involved in day to day business transaction for the company.
• Creating Awareness: Go Green campaign at the corporate premises & residential location creating awareness of the Electric Scooters.
• Franchise Activation: Sharing business plans to potential franchisers for investment in Electric Scooters.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Represented company and promoted products at conferences and industry events.
• Built relationships with customers and community to establish long-term business growth.

• Service Delivery : Ensuring of timely service delivery for mapped corporates.
• Collections : Involved into collection to help the team to recover the debt from the corporates.
• Handling Complaints : Was responsible for managing customer complaints (Postpaid/Prepaid) for Mumbai region.
• Team Handling: Managing a team 15-18 members & ensuring timely resolution provided for all customers & zero/minimum attrition.
• NPS : Through each resolution we get Net Promoter Score & team is responsible to achieve maximum points.
• Complaints Reduction: Team was sensitised on first time right resolution to each customers to avoid repeat complaints & reduce the overall complaint numbers & maintain the quality.
• Met with customers to give sales presentations, negotiate contracts and promote services.
• Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• Managing Customers: Resident/NRI customer sales & service on day to day basis.
• Deepening The Relation: Ensuring product penetration & cross selling of banking products & services as per customer needs.
• Achieving Revenue Targets: Achieving targets in terms of acquiring, enhancing & upgrading the HNW relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Cross-sold bank products and services to meet customer needs and provide options.
• Promoted financial products by maintaining excellent service offering knowledge.
• Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
• Verified customer identity and reviewed documentation for accuracy.

• Improve service efforts by identifying, analyzing and recommending new and innovative strategies as per market standards.
• Work closely with internal stakeholders to ensure smoother service process for both new as well as existing accounts.
• Cross functional assistance to collections team to ensure recovery of debts.

Sales & Marketing