KARTHIK R

With over 4 years in Software Testing and Customer Support Analysis, adept at diagnosing issues and optimizing business functionalities. Proficient in swiftly resolving customer concerns through tailored solutions and strategic delivery planning. Skilled in Agile environments, contributing to software development by discerning customer needs and formulating comprehensive test scenarios. Specializing in manual testing for Web and Desktop Applications, utilizing Defect Management Tools for efficient issue documentation and management.

Ultramain V9 is a desktop-based application utilized for comprehensive aircraft, component maintenance, and supply chain management. This application encompasses 152 workspaces facilitating end-to-end aviation and component maintenance processes via desktop systems, eliminating the need for paperwork. Its functionalities include aircraft and component creation, model creation, component installation/removal, labor and capacity management, timecards, store and financial management, warranty management, administration, aircraft configuration management, component transfers, part issue and return, flight scheduling, repair package management, workshop maintenance, purchasing, and material management.

Ultramain Mobile Mechanic is a mobile application designed for aircraft and component maintenance, compatible with both Android and iOS platforms. Targeted at aviation mechanics and inspectors, this app supports base maintenance, line maintenance, timecards management, flight maintenance, and crew management.

Ultramain Mobile Inventory is a mobile application catering to supply management, compatible with both Android and iOS platforms. Targeted at aviation mechanics and store personnel, this app facilitates material requests, issuing parts for maintenance, part returns, transfers, misreceipt recording, and disposals.

Ultramain HTML is a web-based application, an advanced iteration of Ultramain V9, offering similar functionalities with additional features. Users can build custom dashboards integrating values from various workspaces and access multiple themes and design options.

• Successfully diagnosed and resolved complex customer-reported issues, leading to a notable improvement in overall customer satisfaction ratings.
• Implemented streamlined processes for customer support analysis, resulting in a significant reduction in average response and resolution times.
• Identified and resolved a critical software bug that had been impacting multiple clients for months, leading to a 40% decrease in customer-reported incidents and significantly improving overall system stability.
• Played a key role in the successful migration of customer data to a new platform, ensuring minimal downtime and disruptions for clients and receiving commendation for exemplary project management skills.
• Honored with the prestigious Ultra Star Quality Control Analyst Award for outstanding contributions and exemplary performance in ensuring the highest standards of quality within the organization.