KARTHIK RAJENDRAN
Sr. Quality Assurance Analyst
Coimbatore
Summary
Experienced Quality Assurance Analyst with 2 years in quality management. Applies research methodologies and techniques for data analysis and valuable recommendations. Committed to Continuous Improvement, actively keeps up with emerging trends in quality assurance for skill refinement and professional growth. Skilled communicator with a successful record in client-facing roles, stakeholder management, and delivering impactful demos and training sessions.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Sr. Quality Assurance Analyst
Cotiviti
03.2022 - Current
- Developed quality assurance plans by conducting lean Six Sigma techniques.
- Validated Incident reports and implementing DMAIC programs to meet strict design standards and quality benchmarks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Accounts payable Analyst
Robert Bosch Engineering & Business Solutions PVT LTD
11.2020 - 12.2021
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Provided strong customer service and support to prevent invoice and expense issues.
IC and GL Analyst
TATA CONSULTANCY SERVICES LTD
6 2016 - 10.2017
- Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
- Improved client satisfaction with timely and accurate processing of requests and inquiries.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Maintained accurate vendor records, ensuring proper tax compliance and streamlined communication channels.
Education
SSLC -
BHARATHI MATRICULATION HR.SEC.SCHOOL
03.2013
HSC -
CHINMAYA VIDYALAYA MATRIC HR.SEC.SCHOOL
03.2016
Bachelor of Arts - Accounting And Finance
SRI KRISHNA ARTS AND SCIENCE COLLEGE
04.2001 - 04.2016
MBA - Finance
Bharathiar School of Management And Entrepreneur D
Coimbatore, India 04.2001 -
Skills
- Lean Six Sigma Mastery
- Quality Tools Proficiency
- Process Mapping
- Documentation And Reporting
- Quality SOPs Development
- Supervision and leadership
Roles And Responsibilities
- Identify potential risk areas and recommend preventive measures to mitigate them.
- Conduct brainstorming sessions and root cause analyses to interpret data and provide actionable insights to operations and management teams.
- Conducting client calibration and performance review meetings.
- Mentor and coach agents on process-related issues.
- Monitor and ensure adherence to compliance procedures and processes.
- Report on program-level quality scores to process owners.
Languages
Tamil and English
Disclaimer
The information provided in this resume is based on my personal experience and may include proprietary details from previous employers. I am committed to maintaining confidentiality and adhering to non-disclosure agreements.
Timeline
Sr. Quality Assurance Analyst
Cotiviti
03.2022 - Current
Accounts payable Analyst
Robert Bosch Engineering & Business Solutions PVT LTD
11.2020 - 12.2021
Bachelor of Arts - Accounting And Finance
SRI KRISHNA ARTS AND SCIENCE COLLEGE
04.2001 - 04.2016
MBA - Finance
Bharathiar School of Management And Entrepreneur D
04.2001 -
IC and GL Analyst
TATA CONSULTANCY SERVICES LTD
6 2016 - 10.2017
SSLC -
BHARATHI MATRICULATION HR.SEC.SCHOOL
HSC -
CHINMAYA VIDYALAYA MATRIC HR.SEC.SCHOOL
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