Karthik R

Results-driven business analyst with 9+ years experience supporting internal teams and driving data-driven decision making. Expertise in managing complex data, creating insightful reports, maintaining performance metrics, and developing innovative dashboards for leadership visibility. Proficient in SQL, Python, and data visualization tools to deliver process improvements and automation. Demonstrated ability to optimize operations through cross-functional collaboration.

Scorecard Automation

• Identified the need to streamline the manual process of preparing and publishing monthly scorecards for over 100 tasks.
• Collaborated closely with the operations team to onboard multiple tasks into an automated tool, building a pipeline to feed data into an Amazon QuickSight dashboard.
• Enabled real-time performance visibility and accessibility for 600+ associates, driving increased efficiency and transparency.

Skill Competency Metrix 

• Recognized the opportunity to optimize team assignments by aligning associate skills and expertise.
• Developed a comprehensive system to analyze historical performance data and assess the skill sets of individual associates.
• Implemented a structured process to match associates with the teams and roles that best leveraged their capabilities, enhancing productivity and job satisfaction.

Voice of Customer Pipeline & Dashboard 

• Addressed the internal team's global requirement to consolidate multiple metrics into a single, centralized dashboard for leadership visibility and in-depth analysis.
• Built a robust data pipeline to aggregate operational metrics, utilization data, productivity measures, quality indicators, hiring reports, and project summaries from disparate sources.
• Delivered a comprehensive, interactive dashboard using Tableau and Amazon QuickSight, enabling data-driven decision making and informed strategic planning.

• Data Science & Business Analysis in Great Learning
• Diploma in Computer