KARTHIK R

To manage and enhance the post-sales customer experience by coordinating with internal teams, ensuring timely communication, resolving client concerns, and maintaining strong client relationships throughout the customer journey from booking to handover and beyond.

Key Responsibilities:

• Serve as the primary point of contact for customers post-booking.
• Maintain regular communication with customers through calls, emails, and meetings.
• Ensure timely responses to customer queries, complaints, and requests.
• Oversee agreement execution, registration, and documentation formalities.
• Coordinate with legal, finance, and registration teams for seamless processing.
• Ensure all customer documents are properly filed, verified, and updated.
• Monitor and follow up on scheduled payments and outstanding dues.
• Coordinate with finance team for invoicing, receipts, and collection.
• Update customers on payment schedules and delay implications.
• Liaise with site, legal, engineering, and handover teams to resolve customer issues.
• Communicate handover timelines and readiness to customers.
• Collaborate with sales and marketing for customer communication initiatives.
• Address customer grievances regarding construction, documentation, or service delays.
• Ensure proper escalation and closure of issues within defined TAT.
• Maintain complaint logs and provide periodic MIS reports.
• Schedule and coordinate unit inspections, snags, and final handovers.
• Assist with documentation and formalities related to possession.
• Guide customers on post-handover support and association formation.
• Maintain updated customer data in CRM software (e.g., Salesforce, Zoho, or ERP).
• Generate periodic reports on payment status, customer queries, and complaint resolution.
• Analyze customer feedback and suggest process improvements.

Key Responsibilities:

• Cold Calling & Lead Engagement:Initiating outbound calls to potential customers to generate interest and schedule site visits for residential properties.
• Preparation and execution of Sale Agreements
• Issuance of Demand Letters and payment follow-ups
• Generating and sharing Cost Break Up Statements
• Coordinating and executing Tripartite Agreements with banks
• Processing and issuing No Objection Certificates (NOCs)
• Finalization and registration of Sale Deeds

Key Responsibilities:

• Cold Calling & Lead Engagement:
  Initiating outbound calls to potential customers to generate interest and schedule site visits for residential properties.
• Preparation and execution of Sale Agreements
• Issuance of Demand Letters and payment follow-ups
• Generating and sharing Cost Break Up Statements
• Coordinating and executing Tripartite Agreements with banks
• Processing and issuing No Objection Certificates (NOCs)
• Finalization and registration of Sale Deeds

Key Responsibilities:

• Inbound Call Handling:
  Answer customer queries related to mobile, broadband, and data services.
  Assist with account information, balance inquiries, plan details, and activation requests.
• Complaint Resolution:
  Register and track customer complaints regarding network issues, billing discrepancies, or service disruptions.
  Escalate unresolved issues to higher support teams and ensure timely resolution.