Karthik R

Trichy

Summary

Finance and customer service professional with a track record of enhancing profit margins through strategic vendor negotiations and CRM system implementation. Expertise in financial reporting and team leadership, driving operational efficiency and problem-solving. Strong ability to foster client relationships and improve customer data management.

Overview

years of professional experience

Work History

Accounts, Finance And Coordinator

Classic Industries

Coimbatore

05.2011 - Current

Handled Vendor negotiations to secure competitive pricing and favorable terms, improving profit margins.
Developed and implemented a new customer support ticketing system, reducing ticket resolution time by 25%.
Developed a knowledge base for CSRs, improving first call resolution rate by 20%.
Developed a customer relationship management (CRM) system, improving customer data management and providing personalized support.
Led a team to implement a new accounting software system, resulting in improved efficiency and accuracy in financial reporting.
Conducted a financial feasibility study for a potential acquisition, providing key insights that supported a successful transaction.
Developed and implemented a financial reporting system that meets all regulatory requirements and provides timely and accurate financial information.
Led a team to develop and implement a new performance measurement system, providing insights for improving operational efficiency.
Maintained strong client relationships through regular follow-ups, updates, and service satisfaction checks.
Prepared and maintained sales reports, customer database, and work schedules using Excel and ERP systems.
Managed sales orders from inquiry to dispatch, ensuring seamless execution and customer satisfaction.
Assisted in invoice preparation, job costing, and payment follow-ups with clients.
Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements.
Managed accounts receivable and payable, ensuring timely payments and collections.
Assisted with external audits, providing documentation and responding to audit inquiries.
Managed financial reporting processes, ensuring accuracy and timeliness.
Prepared regulatory filings, including annual reports and tax returns.
Forecast financial performance, providing insights into future cash flow and profitability.
Stay updated on industry best practices and accounting standards.
Maintain strong attention to detail and accuracy.
Effective communicator with strong interpersonal skills.
Proficient in accounting software and ERP systems.
Bank Reconciliation.
Generated payroll reports for management review and audit purposes.
Ensured compliance with statutory regulations, including tax deductions, PF, ESI, and other employee benefits.

Customer Service Associate

First Source Solution

Trichy

10.2008 - 04.2011

Resolved an average of 100 customer inquiries per day via phone and chat
Exceeded customer satisfaction targets by consistently receiving positive feedback ratings.
Utilized CRM systems to track customer interactions and manage customer relationships.
Proactively identified and addressed customer issues before they escalated.
Conducted market research to gather customer feedback and improve service offerings.
Negotiated and resolved customer complaints effectively, resulting in reduced churn rates.
Maintained detailed records of customer interactions for future reference and analysis.
Utilized active listening and empathy skills to build rapport with customers.
Served as a point of escalation for complex or unresolved customer inquiries.

Education

B.SC - Computer Science

Nehru Memorial College, Autonomous

Puthanampatti, Tamil Nadu

04.2008

12th standard -

E.R Higher Sec School, State Board

Trichy, Tamil Nadu

03.2005

10th Standard -

E. R Higher Sec School, State Board