Karthik Rajan

1)Responsible for making sure that services are being seamlessly delivered to the clients of an organization.

2)To oversee workers, facilitate meetings, and ensure that products and services satisfy consumers.

3)To make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

4) Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

1)Supervision and direct leadership of a testing team of 18 members for UAT Testing

2)Manage and Control development of all UAT strategies, test plans, test scenarios and test cases for all projects.

3)Functional Management of UAT team across multiple projects

Review of Test Plans , Test Scenarios and Test Cases

4)To chair/attend defect management meeting with the stakeholders

5)To divide the scope of work into sub tasks and provide effort estimation

6)To connect with stakeholders on Project Progress, Risk Issues and resource feedback.

7)To manage appraisals, ratings and provide performance feedbacks to the reportees.

1)Day to day oversight and management of a team with the functions North America and EMEA Investment operations in Mumbai and Gandhinagar for Citibank Online Investments

2)Ensure frequent communication to team members on BAU operational changes, governance processes, Compliance Policies & upcoming activities

3)Ensure full training of all team members to SME status via versatility matrix management

4)Liaising with Production & Development support team to resolve exceptions found during daily monitoring and to seek any enhancements/ systemic changes, if any due to customer requirement

1)Day to day oversight and management of a team of 25 staff within the functions Reconciliations, Reference Data Management.

2)Ability to govern day to day issues and improve processes.

3)Resolution of issues,monitoring of operational metrics againstpre- established service levels,or setting up of instruments,again,within pre-established metrics and service levels.

4)Ability to govern day to day issues and improve processes. responsible for clearing the queue for outstanding confirms by matching the counter-party document with Markit and/orDTCC and thereby confirming the trade.

5) Follow up to be done with counterparties in accordance with the procedures detailing outstanding trades.

6)Participate in any special projects such as, processimprovement, metrics analysis and firm wide initiatives in line with the business plans upon given direction

1)Issuing first chargeback’s after verifying valid evidences
2)Corresponding with card-members and merchants for clarifications