Karthik Rajan

A creative and successful leader with exceptional Client Relationship, Vendor Relationship, People Leadership Skills and significant experience in developing strategic initiatives that improve the effectiveness and overall operations of an organization. Accomplished various roles with progressive industries background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.

Popkart India Pvt Ltd – Head of Sourcing & Procurement:

• Improved gross product margins by identifying direct sources for key products.
• Identified and Strengthened relationships with farmers, mills, and manufacturers across the country.
• Successfully negotiated pricing and credit terms, positively impacting working capital.
• Implemented end-to-end inventory management and product replenishment strategies.
• Collaborated with the sales team to upsell/cross-sell key products for better margins.
• End to End ownership of launching a private label brand.

Meatiness – Co-Founder & COO:

• Co-founded and successfully operated a retail business for Meat & Fish
• Robust customer acquisition initiatives for Rapid Growth.
• Closely monitored Customer Experience & Quality to ensure consistent Customer Grown & Health Repeat Rate
• End to End Event Managements at GC's for New Customer Acquisition
• Marketing & Offers Design and Implementation.
• Responsible for EBITDA & Tax Computation.

Flipkart Internet Private Limited – Team Leader:

• Managed B2B business operations, customer service, and assisted buying team (ABT).
• Successfully handled business growth and sales strategies for key brands and marketplace sellers.
• Led a team of sales executives and consistently achieved assigned targets.
• Handled end-to-end order cycle management, including client and vendor management.
• Piloted ABT Chat and ABT Escalation teams, contributing to improved customer experience.

Ocwen Financial Solutions – Team Leader:

• Managed a team of customer service executives, providing resolutions for delinquent mortgage accounts.
• Handled call escalations and managed various processes to improve departmental performance.
• Authorized decisions to stop/postpone foreclosure, balancing customer needs and company profitability.
• Implemented process improvements and outbound campaigns to reduce delinquency rates.

24/7 Customer India Private Limited – Team Leader:

• Mentored and guided team members, resulting in increased productivity and reduced attrition.
• Worked on the Project of deriving a comprehensive incentive calculation formats for executives and stack ranking for leadership.
• Identified process improvements and implemented operational key points and triggers.

First Ring India Private Limited – Tele Sales Executive:

• Consistently over-achieved Sales Target in US-based credit card processes.
• Recognized and awarded multiple times for outstanding performance.

Pizza Hut – Cashier:

• Multi Tasked as delivery order-taker and cashier as a pilot project, ensuring smooth order processing, customer satisfaction and maintaining accuracy in accounts and reports.