Karthik Rajan
Head Of Sales & Procurement | Entrepreneur | Category Manager - Ecommerce | Team Leader - Banking & Finance, BPO | Tele Sales Representative | Hospitality
Bangalore
Summary
A creative and successful leader with exceptional Client Relationship, Vendor Relationship, People Leadership Skills and significant experience in developing strategic initiatives that improve the effectiveness and overall operations of an organization. Accomplished various roles with progressive industries background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
23
23
years of professional experience
4
4
Languages
Work History
Head of Sourcing & Procurement
Popkart India Pvt Ltd
Bangalore
12.2021 - Current
- Popkart India Pvt Ltd is a B2B business catering to supply of Groceries, Packaging & Office Supplies to the HORECA Segment.
- Completely Responsible to work with Key Brands for Direct Sourcing.
- Played a pivotal role in improving Gross Product Margins for the organization thereby identifying Direct Sources for key products.
- Responsible for strengthening relationships with Farmers, Mills and Manufacturers across the Country.
- Extreme hard Core Negotiator for Pricing and Credit Terms thereby creating a positive impact on Working Capital.
- Responsible for End to End Inventory Management & Product replenishment.
- Constant Collaboration with the sales team to Up Sell / Cross Sell key products which yield better margins.
- Complete Ownership for launch of Private Label Brand.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Co-Founder
Meatiness
Bangalore
06.2019 - 11.2021
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Completely Responsible for Day to Day Business Operations & Revenue Growth
- Played a pivotal role in growth of Revenue – Over 3X Growth within the first 6 months; thereby achieving a break even in operations within the first 6 months of launch.
- Rapid Customer Acquisition– Owned various initiatives for Customer Acquisition. Achieved an overall customer acquisition of Over 10K Customers since inception from one locality.
- Ownership in Customer Experience and Quality has helped achieve a healthy repeat business of over 60% Month on Month.
- GC Acquisition & Marketing – Piloted and worked in penetration of over 100 Plus GC's @ North Bangalore.
- End to End Execution of Event Management at GC's for Business Growth and Customer Acquisition.
- Handled Store Marketing and Introduction of Offers to improve Sales and Repeat Business.
- Completely Responsible for EBITDA and Tax Computation.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Devised processes to boost long-term business success and increase profit levels.
- Determined business plan, mission statement, and vision.
Category Manager
Flipkart India Pvt Ltd
Bangalore
08.2017 - 05.2019
- Key Account Manager for Mobile Accessories and Computer Accessories. Handled role of Business Development for Key Brands and Market Place Sellers.
- End to End responsibility of handling Business Growth and Sales Strategy on E-commerce for Brands such as Apple, Spigen, Nilkin, Dell, HP, Lenovo, D-Link, TP-Link, MI, Syska, Phillips and many more.
- End to End Account Management for Market Place Sellers, collaborating with them for right business strategies for consistent Seller Growth
- Partnered with Brands & MP Sellers for New Product Launches, Ads Spend and Consistent Sales & Revenue Growth for the Category.
- Consistently Working to On-board new MP Sellers and Key Brands (OEM's) for Improving Category performance.
Assistant Manager
Flipkart India Private Limited
Bangalore
03.2014 - 08.2017
- Managed a Team of Sales Executives responsible to generate sales and revenue from Corporates.
- Consistently attained assigned targets, there by being accountable for individual performance as well combined team performance.
- Responsible to completely handle end to end order cycle for B2B, which includes Client Management, Vendor Management, Brands and Logistics Partners.
- Responsible to drive Positive Margin objectives for B2B business.
- Responsible for increasing market share, maintain stability with existing accounts, improve new customer acquisitions, and profit growth plans for the business.
- Coaching team members in developing their skills, negotiate and close long-term business agreements with accounts.
- Constantly Monitor Performance on Outbound Calling and Lead Generation, for improving sales and driving more volumes for B2B Business.
- Build Exclusive Account Plans and Strategies for Large Businesses.
- Help in building and managing sales pipeline for the team.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Constant Check on sales and gross profit to assess company efficiency.
Team Leader
Flipkart Internet Private Limited
Bangalore
12.2012 - 03.2014
- Responsible to pilot ABT Chat and ABT Escalation Team during my initial Stint as a part of Customer Experience Team.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Team Leader
Ocwen Financial Solutions
Bangalore
02.2010 - 09.2012
- Managed a Team of Customer Service Executives, responsible to provide resolutions on delinquent mortgage accounts.
- Handled Call Escalations to resolution.
- Handling various reports & Process Maps to help improve Process & Departmental Performance.
- Managing Call queues, help to skill agents in different queues based on call volumes.
- Managing approvals for different kinds of loan modifications for customers, thereby improving efficiency in delinquent accounts and add value to the department.
- Handled process training for new hires, based on program requirements.
Team Leader
24/7 Customer India Private Limited
Bangalore
12.2005 - 02.2010
- Managed a Team of Customer Service Executives, responsible for Outbound Sales.
- Handle Customer Escalations to resolution.
- Mentor the team, assess and guide team members to achieve operational goals, aid in career development of the team members.
- Provide feedback to team members, recommend and aid in creating a roadmap to achieve individual KRA's of the team members. This approach had enhanced the productivity of agents, thereby increasing overall satisfaction of employees and reducing attrition considerably.
- Worked on a Project to devise a comprehensive incentive calculation format called “Compass” for the program & implemented the same for Executives and Leadership Team.
- Managing calling campaigns for the program.
- Handling Education and refresher sessions for executives based on program requirements.
- Responsible and leading the project on client calibration for a Canadian Client. Handled Client Listening sessions on a regular basis (once in a fortnight).
- Have consistently won several awards for best performance and leadership, includes Quarterly and Annual.
- Certified for successfully completing Nalanda Workshop (Work Shop on Leadership Skills).
Telesales Representative
24/7 Customer India Private Limited
Bangalore
12.2003 - 12.2005
- Worked as a Tele Sales representative for a US based credit card Insurance process for MBNA - Credit Protection for 1 year.
- Worked as a Tele Sales representative for an Canada based credit card process called MBNA - Credit Wise for 1 year.
- Have consistently won several awards for best performance Monthly, Quarterly and Annual.
Telesales Representative
First Ring India Private Limited
Bangalore
06.2002 - 12.2003
- Worked as a Tele Sales representative for an US based credit card process called Providian for 1 year.
- Worked as a Tele Sales Representative for an US based credit card process called Member Works for 6 months.
- Consistently over achieved targets every month. Nominated and awarded for best performance for over 6 times consecutively; during my stint with the organization.
Cashier
Pizza Hut
Bangalore
05.2000 - 06.2002
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Completely responsible for Daily Business Closure reports.
- Multi-Tasked as a delivery order taker and cashier for about a year to ensure that there has been smooth delivery of orders with minimum customer complaints
Education
H.S.C -
S.S.C - undefined
B.B.A -
Skills
E-commerce
Additional Information
- Over 2.5 Years of Entrepreneurship & Over 20 years of Corporate Experience which includes Hospitality, BPO, Mortgage (Financial Banking), E-commerce and Retail
Accomplishments
- Improved gross product margins by identifying direct sources for key products.
- Identified and Strengthened relationships with farmers, mills, and manufacturers across the country.
- Successfully negotiated pricing and credit terms, positively impacting working capital.
- Implemented end-to-end inventory management and product replenishment strategies.
- Collaborated with the sales team to upsell/cross-sell key products for better margins.
- End to End ownership of launching a private label brand.
- Co-founded and successfully operated a retail business for Meat & Fish
- Robust customer acquisition initiatives for Rapid Growth.
- Closely monitored Customer Experience & Quality to ensure consistent Customer Grown & Health Repeat Rate
- End to End Event Managements at GC's for New Customer Acquisition
- Marketing & Offers Design and Implementation.
- Responsible for EBITDA & Tax Computation.
- Managed B2B business operations, customer service, and assisted buying team (ABT).
- Successfully handled business growth and sales strategies for key brands and marketplace sellers.
- Led a team of sales executives and consistently achieved assigned targets.
- Handled end-to-end order cycle management, including client and vendor management.
- Piloted ABT Chat and ABT Escalation teams, contributing to improved customer experience.
- Managed a team of customer service executives, providing resolutions for delinquent mortgage accounts.
- Handled call escalations and managed various processes to improve departmental performance.
- Authorized decisions to stop/postpone foreclosure, balancing customer needs and company profitability.
- Implemented process improvements and outbound campaigns to reduce delinquency rates.
- Mentored and guided team members, resulting in increased productivity and reduced attrition.
- Worked on the Project of deriving a comprehensive incentive calculation formats for executives and stack ranking for leadership.
- Identified process improvements and implemented operational key points and triggers.
- Consistently over-achieved Sales Target in US-based credit card processes.
- Recognized and awarded multiple times for outstanding performance.
- Multi Tasked as delivery order-taker and cashier as a pilot project, ensuring smooth order processing, customer satisfaction and maintaining accuracy in accounts and reports.
Popkart India Pvt Ltd – Head of Sourcing & Procurement:
Meatiness – Co-Founder & COO:
Flipkart Internet Private Limited – Team Leader:
Ocwen Financial Solutions – Team Leader:
24/7 Customer India Private Limited – Team Leader:
First Ring India Private Limited – Tele Sales Executive:
Pizza Hut – Cashier:
Timeline
Head of Sourcing & Procurement - Popkart India Pvt Ltd
12.2021 - Current
Co-Founder - Meatiness
06.2019 - 11.2021
Category Manager - Flipkart India Pvt Ltd
08.2017 - 05.2019
Assistant Manager - Flipkart India Private Limited
03.2014 - 08.2017
Team Leader - Flipkart Internet Private Limited
12.2012 - 03.2014
Team Leader - Ocwen Financial Solutions
02.2010 - 09.2012
Team Leader - 24/7 Customer India Private Limited
12.2005 - 02.2010
Telesales Representative - 24/7 Customer India Private Limited
12.2003 - 12.2005
Telesales Representative - First Ring India Private Limited
06.2002 - 12.2003
Cashier - Pizza Hut
05.2000 - 06.2002
Karnataka state Board - H.S.C,
Karnataka state Board - S.S.C,
Annamalai University - B.B.A,