KARTHIK RAJ D
Chennai
Summary
Service Advisor guiding vehicle owners through service intake, complaint resolution, and maintenance recommendations. Coordinates service appointments, inspects vehicles, and translates technician findings into clear next steps for customers. Combines customer service with practical diagnostic knowledge from technician work to keep repair visits efficient and transparent.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Service Advisor
Kun VW
06.2025 - Current
- Greet customers professionally and gather vehicle concerns for accurate service intake.
- Review vehicle symptoms with technicians to help clarify service recommendations for customers.
- Explain maintenance needs in clear, customer-friendly language during service conversations.
- Track repair progress and keep customers updated on service status throughout the day.
Service Advisor
Lanson Toyota
10.2024 - 06.2025
- Resolved customer complaints with courteous, timely communication.
- Inspected vehicles and advised customers on recommended maintenance needs.
- Explained repair findings clearly to support informed customer decisions.
- Processed service requests accurately to support smooth repair order handling.
Technician
Lanson Toyota
05.2023 - 10.2024
- Use diagnostic tools to identify system faults and troubleshoot mechanical issues to specification.
- Perform repairs according to manufacturer procedures, translating technical manual guidance into reliable service work.
- Coordinate service appointment scheduling and customer updates to support efficient workshop flow.
Trainee
WABCO India Ltd
09.2020 - 05.2021
- Coordinate material movement, assembly, and pre-dispatch inspection across the production actuator department.
- Lead the line by directing daily workflow and keeping team activity aligned with production needs.
- Monitor assembly quality and flag defects during pre-dispatch review to reduce downstream rework.
Trainee
Royal Enfield
06.2020 - 08.2020
- Maintained 98% inspection accuracy while checking assembled vehicles for quality and readiness.
- Supported 5 vehicle inspections per shift to maintain steady assembly-unit workflow.
- Followed assembly procedures to complete trainee assignments safely and consistently within the production unit.
- Coordinated with team members to keep vehicle movement, checks, and handoffs organized during daily operations.
- Observed workshop processes to build familiarity with service flow and practical vehicle handling.
Education
Advanced Diploma - Fire & Industrial Safety Management
Bharat Sevak Samaj
Chennai01-2019
Diploma - Mechanical Engineering
S.A Polytechnic College
Chennai01-2018
SSLC - undefined
Nazareth Matric Hr. Sec School
Chennai01-2016
Skills
- Customer service
- Vehicle inspection
- Service appointment scheduling
- Complaint resolution
- Maintenance advisory
- Diagnostic troubleshooting
- Repair order processing
- Warranty claims handling
- Parts coordination
- Workshop supervision
Accomplishments
- Bronze medalist in State Kickboxing Championship
- Participated in National Kickboxing Championship (twice)
- Player in WAKO India Kickboxing Federation
Interests
Kickboxing, Reading books, Listening to music
Timeline
Service Advisor
Kun VW
06.2025 - Current
Service Advisor
Lanson Toyota
10.2024 - 06.2025
Technician
Lanson Toyota
05.2023 - 10.2024
Trainee
WABCO India Ltd
09.2020 - 05.2021
Trainee
Royal Enfield
06.2020 - 08.2020
SSLC - undefined
Nazareth Matric Hr. Sec School
Diploma - Mechanical Engineering
S.A Polytechnic College
Advanced Diploma - Fire & Industrial Safety Management
Bharat Sevak Samaj