KARTHIK RAVI
Bangalore
Summary
To deliver my duties to the fullest satisfaction of the superiors and subordinates and to reach responsible position in future, work for the betterment of the company in any circumstances. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions.
Overview
14
14
years of professional experience
Work History
Team Lead in operations & Spanish Language resource come senior specialist in SAP MM ( Hana)
Accenture Pvt limited
05.2018 - Current
- Order to cash in SAP
- Creating Billing and Rebates for the clients in SAP
- Business Process Specialization
- Database Specialist for client’s business to ensure data is protected and can be easily retrieved
- Creating presentation (Spanish) for the clients to get authority from the government of respective countries to sell the products across Latin America
- Having calls with clients in daily basis to resolve the quiery of the dossier
- Migrating data’s from old platform to new tool to ensure work can be easier mode and safe.
Spanish Quality Advisor (Bilingual)
Convergys India services Private Ltd
09.2016 - 04.2018
- Audit of all conversation with clients
- Record feedback and to let the CSR know about his/her areas of improvements
- To check if the CSR has used the right telephone etiquettes
- Attend call calibrations.
Web Analyst, Quality Checker, Process Expert, Process Lead
CMC Ltd (A Tata Enterprise)
04.2010 - 01.2012
- Viewing Company websites and grabbing the news content in that site using Clients tool
- Analyzing the news section in the website is worthy or not
- Analyzing the problems in the website and mentioning it to the Client
- Quality Checking-QC: Quality checking is a procedure intended to ensure that every Analyst performed well on their tagging part and also make them to meet the requirements of the client or customer
- Quality checking the jobs that done
- Training Clients tool on that site for future grabbing of news
- Responsible to give error free jobs to the clients and to meet their expectations and target
- Check for duplicate accounts if any available in our portal.
Education
Higher secondary -
Mannur Chengalvaraya Naidu Hr. Sec. School
03.2006
AISSE(State Board) -
Durga Matriculation Hr. Sec School
04.2004
B.Com -
Government Arts & Science College
Skills
- Completed B2 level Spanish course in Recognized Spain Institute
- Quick learner, able to grasp new ideas, concepts and methods
- Learning and organizing skills matched with the ability to manage stress, time and people effectively
- Production Monitoring
- Performance monitoring
- Operations Management
- Quality Control
- Key Performance Indicators
- Coaching and Mentoring
- Performance Improvement
Accomplishments
- Awarded as a Star of the month for maintaining good productivity(June 2012)
- Awarded as a best performance in quality checking for the year of 2013
Personal Information
- Father's Name: Ravi.N
- Date of Birth: 10/01/88
- Marital Status: Single
General Interests
- Books Reading
- Music
- Cricket
- Gaming
Languages
- Tamil
- Kanada
- Hindi
- English
- Spanish
Disclaimer
I hereby declare that all the information given in this form is true to the best of my knowledge.
Timeline
Team Lead in operations & Spanish Language resource come senior specialist in SAP MM ( Hana)
Accenture Pvt limited
05.2018 - Current
Spanish Quality Advisor (Bilingual)
Convergys India services Private Ltd
09.2016 - 04.2018
Web Analyst, Quality Checker, Process Expert, Process Lead
CMC Ltd (A Tata Enterprise)
04.2010 - 01.2012
Higher secondary -
Mannur Chengalvaraya Naidu Hr. Sec. School
AISSE(State Board) -
Durga Matriculation Hr. Sec School
B.Com -
Government Arts & Science College
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