Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Activities
Timeline
Hi, I’m

Karthik Ravinutala

IT Support Specialist
Hyderabad
Karthik Ravinutala

Summary

A detail-oriented, organized and meticulous person, who works at a smart pace to meet tight deadlines and is an enthusiastic team player ready to contribute to company success.

Creative Technical Support Representative; eager to find novel and productive solutions for customer issues; resolve the unique complaints and queries with thorough research and expert critical thinking skills and committed to problem resolution and customer satisfaction.

I look forward to work in and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with my ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
years of professional experience
3
years of post-secondary education
3
Languages

Work History

Amazon
Hyderabad

IT Support Specialist
06.2021 - Current

Job overview

  • Working on more than 200 annotation instructions for chat bots enhancement project.
  • Testing current tool optimization processes and new features and providing inputs on any further enhancement opportunities.
  • Suggested and am part of team in an innovation project to seek inputs from team members on project and process enhancements in the existing tool.
  • Streamlined support interactions and technical support best practices documentation for future reference for the team.
  • Collaborate with supervisors on managing escalations and address customer inquiries or technical issues.
  • Guide and train new employees in uploading software by giving appropriate permissions and in configuring hardware as part of the employee onboarding process.
  • Provide required awareness training to the new customers, reducing frustrations at their end and improve customer satisfaction. Assist customers in identifying issues and explain solutions to restore service and functionality, including hardware, software and network issues.
  • Manage internal customer escalation resolution as subject matter expert on wide-range of IT issues by coordinating across departments, as needed.
  • Write and review tickets related to maintenance of various types of technical equipment.
  • Develop and test new product offerings prior to release to assist development team in bug identification.
  • Determine hardware and network system issues using proactive troubleshooting techniques.
  • Guide new hires as a buddy.

Amazon
Hyderabad

Human Resources Assistant
10.2020 - 04.2021

Job overview

  • Provided frontline HR support to the employees in Amazon from North America.
  • Handled queries related to:
  • Payroll
  • Timecard
  • Benefits
  • Filling forms related to wages and worker compensations.
  • Employee Verification Letters and Reference Letters.
  • Coordinating with various departments for inputs and approvals as required.
  • Coordinated employee registrations for benefits programs using online portals.
  • Resolve employee inquiries regarding benefits and other HR topics.
  • Processed employee termination paperwork.
  • Assisted employees with employee performance review processes and documentation.

Genpact
Hyderabad

Process Associate
07.2019 - 10.2020

Job overview

  • Content moderation as per set guidelines.
  • Responsible for meeting and MoM, coordinating of various team activities and team activity code report.
  • Coordination of team Queries and record management.
  • Responsible for the execution of activities assigned by the team leads and subject matter experts.
  • Been operating in areas that keep changing within policy.
  • Cross-team collaboration and communication.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Collected, arranged, and input information into database system.

Cognizant Technology Solutions
Hyderabad

Process Executive
06.2017 - 04.2019

Job overview

  • Collaborat with peers to measure ongoing process performance, enacting changes based on historical data.
  • Worked on transaction processing by verifying and approving site links.
  • Writing and verifying descriptions for site links.
  • Collaborat with the team while being the member of a pilot team for a new project and worked towards creating the SOP for the same.
  • Worked on a different project creating the descriptions for the site links that were already created.
  • Work on transaction processing by verifying and approving the descriptions.

Synchrony Financial
Hyderabad

Fraud Specialist
09.2016 - 01.2017

Job overview

  • Implemented 50+ internal controls to maintain integrity and accuracy of financial records.
  • Issue new cards for lost cards, report identity theft issues
  • Produce detailed reports of fraud investigations and presented findings to senior management.
  • Collaborate with internal and external stakeholders to create and maintain fraud prevention strategies.
  • Evaluating customer data to identify and prevent fraudulent activities.
  • Evaluating success of fraud detection systems to identify areas for improvement.
  • Providing high quality support to credit card customers over calls.
  • Reporting potential fraud to investigators.

Amazon
Hyderabad

Customer Support Associate
08.2015 - 01.2016

Job overview

  • Respond to product and service questions, suggesting other offerings to attract potential customers.
  • Provide primary customer support to internal and external customers.
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Consult with outside parties to resolve discrepancies and create expert solutions.
  • Issue credits for contested returns, shipping fees and damaged merchandise.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Process customer service orders promptly to increase customer satisfaction.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
  • Update account information to maintain customer records.
  • Answer constant flow of customer calls with minimal wait times.
  • Maintain customer satisfaction with forward-thinking strategies focus on addressing customer needs and resolving concerns.

Education

Bhavans Vivekananda College
Hyderabad, Telangana

Bachelor of Arts from Mass Communication
06.2013 - 03.2016

University Overview

Skills

    Wireless area networking

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Accomplishments

Accomplishments
  • Recipient of individual and departmental awards for providing stellar client service.
  • Resolved product issue through consumer testing.
  • Best speaker at Toastmasters International.
  • Received lean six sigma certification for solution ideation.
  • Awarded best performer for six consecutive months.
  • Awarded customer whisperer award for eight consecutive months.
  • Received 400+ Customer accolades in the current role.
  • Received multiple appreciation emails from customers addressed to managers.

Interests

Working on Public Speaking and Leadership Skills at Toastmasters International

Going on long rides and adventure travel with riding and adventure groups

Visiting new places and meeting new people

Learning about various sports

Activities

Activities

  

  • Head boy at high school leading school teams in their annual activities
  • Rower - Represented AP in junior section in rowing nationals and in Osmania University.
  • Holder of C certificate in NCC and was a junior under officer (JUO) and attended various camps.

         o Lead the AP cadets as their directorate senior on Lakshadweep camp.

         o Train the new cadets joining NCC

  • A Toastmaster working on public speaking and leadership improvement through Toastmasters International.
  • Trainee organizer with Greater Hyderabad Adventure Club.
  • State level Shooter.
  • Member of

Timeline

IT Support Specialist
Amazon
06.2021 - Current
Human Resources Assistant
Amazon
10.2020 - 04.2021
Process Associate
Genpact
07.2019 - 10.2020
Process Executive
Cognizant Technology Solutions
06.2017 - 04.2019
Fraud Specialist
Synchrony Financial
09.2016 - 01.2017
Customer Support Associate
Amazon
08.2015 - 01.2016
Bhavans Vivekananda College
Bachelor of Arts from Mass Communication
06.2013 - 03.2016
Karthik RavinutalaIT Support Specialist