Karthik Naikar

Executed resolution of intricate disputes while adhering to JP Morgan Chase protocols.. Engaged with multiple teams to optimize procedures for handling disputes. Ensured thorough documentation maintained for compliance and audit readiness. Streamlined communication channels among clients and departments for efficient resolution. Reviewed regulatory changes to adapt dispute management strategies accordingly.

Scrutinize and resolve financial transaction disputes while ensuring alignment with regulatory standards and internal compliance protocols.

Manage outbound communication with attention to detail and professionalism to guarantee client satisfaction.

Engage with internal teams to streamline process efficiency and lower error rates.

Operated as Subject Matter Expert (SME) — conducted process training for new team members, authored training materials, and supported analysts in reaching quality and productivity benchmarks.

Maintained and updated client insurance portfolio records in accordance

with company policies, regulatory guidelines, and data-protection standards. Conducted outbound client calls to verify policy details, provide updates, and ensure timely renewal of insurance products, maintaining high customer satisfaction. Followed established communication protocols and compliance procedures

to uphold service quality, accuracy, and adherence to operational risk

controls.

Utilized CRM systems and reporting tools to track client interactions, monitor policy status, and support data-driven decision-making.